Samsung MS28J5215AW/LI manual Troubleshooting and information code

Troubleshooting and information code

Troubleshooting

If you have any of the problems listed below try the solutions given.

Problem	Cause	Action
General
The buttons	Foreign matter may	Remove the foreign matter
cannot be pressed	be caught between the	and try again.
properly.	buttons.
	For touch models:	Wipe the moisture from the
	Moisture is on the	exterior.
	exterior.
	Child lock is activated.	Deactivate Child lock.
The time is not	The Eco (power-saving)	Turn off the Eco function.
displayed.	function is set.
The oven does not	Power is not supplied.	Make sure power is supplied.
work.
	The door is open.	Close the door and try again.
	The door open safety	Remove the foreign matter
	mechanisms are covered	and try again.
	in foreign matter.
The oven stops	The user has opened the	After turning over the food,
while in operation.	door to turn food over.	press the Start button again to
		start operation.

Problem	Cause	Action
The power	The oven has been	After cooking for an extended
turns off during	cooking for an extended	period of time, let the oven
operation.	period of time.	cool.
	The cooling fan is not	Listen for the sound of the
	working.	cooling fan.
	Trying to operate the	Put food in the oven.
	oven without food inside.
	There is not sufficient	There are intake/exhaust
	ventilation space for the	outlets on the front and rear of
	oven.	the oven for ventilation.
		Keep the gaps specified in the
		product installation guide.
	Several power plugs are	Designate only one socket to
	being used in the same	be used for the oven.
	socket.
There is a popping	Cooking sealed food or	Do not use sealed containers
sound during	using a container with a	as they may burst during
operation, and the	lid may causes popping	cooking due to expansion of
oven doesn't work.	sounds.	the contents.
The oven exterior	There is not sufficient	There are intake/exhaust
is too hot during	ventilation space for the	outlets on the front and rear
operation.	oven.	of the oven for ventilation.
		Keep the gaps specified in the
		product installation guide.
	Objects are on top of the	Remove all objects on the top
	oven.	of the oven.
The door cannot be	Food residue is stuck	Clean the oven and then open
opened properly.	between the door and	the door.
	oven interior.

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Troubleshooting and information code

MS28J5215AW_LI_DE68-04405A-00_EN.indd 29 11/16/2015 12:06:28 PM