Quadra-Fire QV32-A, QV36-A manual Troubleshooting

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With proper installation, operation, and maintenance your gas fireplace will

 

provide years of trouble-free service. If you do experience a problem, this

 

troubleshooting guide will assist a qualified service person in the diagnosis

Troubleshooting

of a problem and the corrective action to be taken. This troubleshooting

guide can only be used by a qualified service technician.

Symptom

Possible Cause

Corrective Action

1. After repeated

a. Defective ignitor.

Check the spark at the electrode and pilot. If no spark and electrode wire is

triggering of the red

 

properly connected, replace the ignitor.

or black piezo button,

 

 

b. Defective pilot or

Using match, light the pilot. If the pilot lights, turn off the pilot and trigger the red or

the spark ignitor will

misaligned electrode

black piezo button again. If the pilot lights, an improper gas/air mixture caused the

not light the pilot.

(spark at electrode).

bad lighting and a longer purge period is recommended. If the pilot will not light,

 

 

 

ensure the the gap at the electrode and pilot is one-eighth (1/8) inch to have a

 

 

strong spark. If the gap is OK, replace the pilot.

 

 

 

 

c. No gas or low gas

Check the remote shut-off valvess from the fireplace. Usually, there is a valve near

 

pressure.

the gas main. There can be more than one (1) valve between the fireplace and the

 

 

main.

 

 

 

 

d. No LP in tank.

Check the LP (propane) tank. You may be out of fuel.

 

 

 

2. The pilot will not

a. Defective

Check that the pilot flame impinges on the thermocouple. Clean and/or adjust the

stay lit after carefully

thermocouple.

pilot for maximum flame impingement.

following the lighting

 

 

instructions.

 

Ensure that the thermocouple connection at the gas valve is fully inserted and tight

 

 

(hand tighten plus 1/4 turn).

 

 

Disconnect the thermocouple from the valve, place one millivolt meter lead wire on

 

 

the tip of the thermcouple and the other meter lead wire on the thermocouple

 

 

copper lead. Start the pilot and hold the valve knob in. If the millivolt reading is less

 

 

than 15mV, replace the thermocouple.

 

 

 

 

b. Defective valve.

If the thermocouple is producing more than 15 millivolts, replace faulty valve.

 

 

 

3. The pilot is

a. ON/OFF switch or

Check the ON/OFF switch and wires for proper connections. Place the jumper

burning, there is no

wires defective.

wires across the terminals at the switch. If the burner comes on, replace the

gas burner, the valve

 

defective switch. If the switch is OK, place the jumper wires across the switch wires

knob is in the ON

 

at the gas valve. If the burner comes on, the wires are faulty or connections are

position, and the

 

bad.

ON/OFF switch is in

 

 

b. Thermopile may

If the pilot flame is not close enough physically to the thermopile, adjust the pilot

the ON position.

not be generating

flame.

 

 

sufficient millivoltage.

Be sure the wire connections from the thermopile at the gas valve terminals are

 

 

 

 

tight and that the thermopile is fully inserted into the pilot bracket.

 

 

Check the thermopile with a millvolt meter. Take the reading at TH-TP&TP

 

 

terminals of the gas valve. The meter should read 325 millivolts minimum, while

 

 

holding the valve knob depressed in the pilot position, with the pilot lit, and the

 

 

ON/OFF switch in the OFF position. Replace the faulty thermopile if the reading is

 

 

below the specified minimum.

 

 

With the pilot in the ON position, disconnect the thermopile leads from the valve.

 

 

Take a reading at the thermopile leads. The reading should be 325 millivolts

 

 

minimum. Replace the thermopile if the reading is below the minimum.

 

 

 

 

c. Defective valve.

Turn the valve knob to the ON position. Place the ON/OFF switch in the ON

 

 

position. Check the millivolt meter a the thermopile terminals. The millivolt meter

 

 

should read greater than 125mV. If the reading is acceptable, and if the burner

 

 

does not come on, replace the gas valve.

 

 

 

 

d. Plugged burner

Check the burner orifice for stoppage. Remove stoppage.

 

orifice.

 

 

 

 

 

e. Wall switch or

Follow the corrective action in Symptom and Possible Cause 1.a above. Check

 

wires are defective.

the switch and wiring. Replace where defective.

 

 

 

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Contents Installers Guide What to do if you smell gasSafety and Warning Information Table of Contents Service Parts Accessories / Accessoires Standing Pilot Ignition / D’ALLUMAGE PAR VeilleuseLog Set Assembly DF-36TS-BK Installation Codes High Altitude InstallationsAppliance Certification CertificationIntroducing the Village Collection Gas Fireplaces Pre-install PreparationANY Such Action MAY Possibly Cause a Fire Hazard Diagram of the QV36-A Diagram of the QV-32-A Locating the Fireplace Constructing the Fireplace ChaseClearance Requirements Framing Dimensions Framing the FireplaceDV-FLEX-10 47 3/4 Identifying Vent Components Installing the Vent SystemVent System Approvals Use SL D-Series components only Straight UP Vertical VentingUse D-Series components only Use SL D-Series components only Venting with Two 90 Elbows Natural GAS MAX. = 16 FT 4.8m V + V1 + H MAX. = 40 FT 12.2m Venting with Three 90 elbows Venting with Three 3 90 o Elbows + H 1 MAX. = 16 FT 4.8m + V 1 + H + H Venting with Four 90 elbows SET of Collars YOU are Using could Cause a Fire Adding Venting Components Install Support Brackets Continue Adding Vent ComponentsCeiling Firestop Ceiling Side Vent Termination Positioned SO That the Arrow is Pointing UP191mm Minimum Trapezoid CAP TerminationVent Termination Minimum Clearances Minimum Height from Roof to Lowest Discharge Opening Gas Control System Positioning, Leveling, and Securing the FireplaceStanding Pilot Ignition System Gas Supply Line Gas Pressure RequirementsTo Check for GAS Leaks PressureWiring the Fireplace For Standing Pilot Ignition Wiring Appliance RequirementsOptional Accessories Wall SwitchRefractory Kit Placement BRICK-291, BRICK-293 FinishingInstalling Trim, Logs Ember Material Glass SpecificationsDouble-check for faulty components Before Lighting the FireplaceAfter the Installation Lighting the ApplianceStanding Pilot Ignition What to do if YOU Smell GASFireplace Maintenance Important Turn OFF the GAS Before Servicing Your FireplaceTroubleshooting Be Placed in this Opening Lifetime Warranty