Whirlpool MAH9700AW manual Troubleshooting Procedures, Perform Board Output Test, Wet Clothes

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•Perform Board Output Test.

Troubleshooting Procedures

!WARNING

To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power.

Board and pump.

•Perform Board Output Test.

•Use high efficiency or low sudsing detergent specially formulated for front load washers.

•Reduce detergent amount for that specific load size and soil level. Towel loads have a minimal amount of soil present and typically create more suds.

•Run the clothes washer through another complete cycle using the coldest water, tablespoon of salt and no detergent.

Wet Clothes

•Very small clothes loads can cause unbalanced loads. Add additional towels.

•Excessive suds may have been present, due to not using High-Efficiency detergent. Reduce amount of detergent usage.

•See Will Not Spin.

•Low Spin Speed or Drain Only was selected.

Will Not Lock

•Door not all the way closed or not properly aligned. Possible laundry load is too large to close door.

•Place washer into Service Mode and check for diagnostic codes 4,18 & 22.

•Perform Board Output Test. Check door lock system. Check the output voltage of Door Lock Coil. If normal, change door Lock switch, If not normal, change Main Control Board. (Refer to the Component Testing procedure.)

•Check electrical connections at lock switch assembly and machine control board (CN5 and CN9). (Refer to the Component Testing procedure.).

Will Not Unlock

•Push door closed to make sure nothing from inside is pressing against it, which may keep it from unlocking.

•Door locked from water level too high. Opening door will result in water draining from door opening.

•Check for water remaining in the tub. Check the temperature inside the drum is higher than 50°C/122°F. If water is present inside drum, refer to “Will not drain”, If there is no problem with temperature, check wiring of Main Control Board and Door Lock Switch.

•Drain manually by removing drain hose clamp.

•Display shows LO. Press power Off Key to turn off the washer and unplug and reconnect washer. Press any key to turn on the washer.

If LO is displayed, Main Control Board and Door Lock Switch should be checked.

•Place washer into Service Mode and check for diagnostic codes 4,18 & 22.

•Check electrical connections at lock switch assembly and Machine Control Board (CN10). (Refer to the component Testing procedure.)

•Perform Board Output Test. Check door lock system for loose connections.

•Perform Board Output Test. Check door lock system. Check the output voltage of Door Lock Coil If 120V present change door Lock switch, If not present, change Main Control Board. (Refer to the component Testing procedure.)

Will Not Drain

•Check for restricted drain system.

•In cold climates check for frozen drain hose.

•Check for 120 VAC at the pump when a spin cycle is selected.

•Check pump motor winding resistance. (14.2 ±7% ohms)

•Check that the machine control correctly senses the water level in the washer. See Board Input Test.

•Go to Board Output Test and perform Pump Out Test.

•Check the Machine Control Board connections at CN10 (Pin 6) for the pump. Should see 110-120VAC.(Refer to the component testing procedure).

•Check tub to pump hose for twist in hose.

Wrong Water Temperature

•Check that both faucets are turned on fully.

•Make sure water heater is set to deliver a minimum of 120°F (49°C) hot water at the tap. Also check water heater capacity and recovery rate.

•If the water heater is located a long distance from washer, the water line may need to be purged prior to starting wash cycle.

•Too Hot/Too Cold: This washer uses a reduced amount of water, while the control board meters the incoming flow to regulate the actual temperature of the water in the tub. This may appear to be significantly warmer/cooler than expected.

•Make sure the temperature selection is correct.

©2005 Maytag Services

16025909 Rev. 0

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Contents This Base Manual covers general information MAH9700AWService 27” Front Load WasherRecognize Safety Symbols, Words, and Labels Important Notices for Servicers and ConsumersCustomer Service Support Center REVIEW ALL APPROPRIATE SERVICE INFORMATION BEFORE BEGINNING REPAIRSGeneral Information TroubleshootingComponent Testing Information Disassembly ProceduresReplace worn power cords and/or loose plugs Important Safety InformationRead all instructions before using the washer when required. Do not do it yourself unless you know howRelated Publications Electrical Service InformationAbout Ground Wires General InformationTo avoid the risk of electrical shock or death, do not alter the plug Grounding InstructionsExplanation 16025909 Rev General Information ServiceParts and Accessories Extended Service Plan0 0 A Y W Feature Content9700 Feature Package M A H 9No Tumble Troubleshooting ProceduresWill Not Start LeakingWill Not Lock Perform Board Output TestWet Clothes See Will Not SpinButtons do not Respond Noisy and/or Vibration/WalkingRubber Feet Leaving Marks on Floor Additive Cups Full of WaterPress Off exits Service ModePress Spin Press Off twicecounterclockwis 16025909 Rev “Whites ”and the “Rotary Cycle Selector” is “Delicates” and the “Rotary Cycle Selector” button is pressed, the bleach valve will be turned on. This output will remain on until the “Rotary Cycle Selector” button is pressed again to turn off the output. The control will not allow the machine to fill past the High water level 16025909 Rev Go to Door Lock spinsMembrane Pad taken 1 Press Chime and Extra Rinse keys for 3seconds again, orCode Component Component Testing InformationTest Procedure IllustrationATC Control CN10WASH Water flow through dispenser during Wash fillNote The heater will not turn on more than once in a wash cycle no reheatingRINSE Water flow through dispenser during Rinse 1 fillRINSE Water flow through dispenser during Rinse 2 fillWater Level Sensor Removal Disassembly ProceduresTop Removal Reactor Removal Disassembly ProceduresEMI Filter Removal Hot Valve Water Valve RemovalDispenser Removal Combo Cold ValveConsole Removal Door Removal6. Remove the glass retainer Disassembly Procedures2005 Maytag Services 3. Remove hinge retainer plateFront Panel Removal 2005 Maytag Services Boot RemovalHeater Removal Motor Removal Disassembly Procedures Drain Pump Removal 1x12 - 32” long Outer Tub and Spinner Removal16. Remove the Pressure Hose 14.Remove fill hose 17. Remove ground wire 15.Remove Pressure Switch harness connectorDisassembly Procedures Disassembly Procedures 28.Remove screw and release tab to remove Baffles 27.Lift Spinner to access Wave WasherAppendix A DC68-02032B 16025909 Rev WA RNING FLOORING ALCOVE OR CLOSET INSTALLATIONLOCATION CONSIDERATIONS DRAIN FACILITY16025909 Rev 2005 Maytag Services16025909 Rev 2005 Maytag Services16025909 Rev Appendix B 16025909 Rev 2005 Maytag Services16025909 Rev 2005 Maytag Services16025909 Rev 2005 Maytag Services16025909 Rev 2005 Maytag Services16025909 Rev 2005 Maytag Services16025909 Rev 2005 Maytag Services16025909 Rev 2005 Maytag Services16025909 Rev 2005 Maytag Services16025909 Rev 2005 Maytag Services16025909 Rev 2005 Maytag Services16025909 Rev 2005 Maytag Services16025909 Rev 2005 Maytag Services16025909 Rev 2005 Maytag Services16025909 Rev M eani ng INFORM ATION CODEST ROUBLESHOOTING Code Sy mbol16025909 Rev 2005 Maytag Services
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