Before Calling for Service
Problem | Check | |
Surface burner does | Burner should ignite within 4 seconds. If burner does not ignite within 4 seconds turn | |
not ignite. | control knob to OFF position and follow directions in “Placing Grates and Burner Caps”. | |
| If burner cap is properly placed. See “Operating Surface Burner during a Power Failure” | |
| to check gas supply to burner. If burner ignites, verify range is plugged in, circuit | |
| breaker is not tripped, or fuse is not blown. | |
| If burner still does not ignite in 4 seconds, contact an authorized servicer. | |
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Pans rock on | See "Utensils" section to check pan for flat bottom. | |
Surface burner grates are designed with 3 tines higher than the others so pans rest on | ||
surface burner | ||
the grates at 3 points. Like a tripod, this | ||
grates. | ||
the pan is not centered on grate or is empty, it may rock slightly. The handle weight of | ||
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| an empty pan can cause the pan to rock because the weight is on the outside edge. | |
| When pans have food in them, they should not rock unless the pan is positioned off | |
| center. | |
Oven light does not | Check for loose bulb. Check for burned out bulb; replace with | |
work. |
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Oven does not heat. | Confirm range is plugged in. If both oven and surface burners ignite, check circuit | |
| breaker. Check control for proper setting. | |
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Oven door will not | Wait for oven to cool. Door latch will release automatically after oven cools. Do not | |
open. | force lock lever. | |
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Oven temperature is | Store purchased oven thermometers do not measure oven temperature accurately. An | |
not accurate. | accurate digital thermometer is necessary to calibrate oven. | |
| Check for blocked heat vents. | |
| Aluminum foil alters oven temperature. | |
| Change oven temperature through oven control. | |
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Oven cycles on and | This condition is normal when baking or roasting. To maintain a temperature for baking, | |
off. | oven cycles on and off. The temperature may vary up to 25°F higher or lower than the | |
| oven temperature set on the control. | |
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The oven smokes | Minor smoking is normal first few times oven is used. | |
the first few times it |
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is turned on. |
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Odor or smoke while | There may be some smoke and odor during the first few cleaning cycles. If there is | |
excessive smoke or odor, too much soil remains in the bottom of the oven. If the oven | ||
oven. | smokes excessively, turn off the oven, wait for the oven to cool and wipe away the | |
| excess soil. Reset the clean cycle. | |
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Range top is warm | Normal condition. | |
during use. |
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Food cooks slowly or | Improper cookware causes poor cooking results. Pans should be made of heavy | |
will not maintain | material and be same diameter as surface element. See “ Cooking Utensils” section. | |
constant boil. |
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Locked light flashes. | Thermostat knob is set to clean before oven door latch is moved to locked position. | |
| Lock lever is moved to the right while baking. Move lever to left and resume baking. | |
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OVEN and LOCKED | ||
lights flash. |
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