Cisco Systems 7960G, 7940G manual

Contents

Main Page CONTENTS Page Page Page Page Page Preface Overview Audience Organization Related Documentation Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview Document Conventions Page An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7960G and 7940G Page Page What Networking Protocols Are Used? What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G? Feature Overview Configuring Telephony Features Configuring Network Parameters Using the Cisco Unified IP Phone Providing Users with Feature Information Understanding Security Features for Cisco Unified IP Phones Page Overview of Supported Security Features Understanding Security Profiles Identifying Encrypted and Authenticated Phone Calls Security Restrictions CAPF Interaction when the Phone Resets Overview of Configuring and Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager Page Page Installing Cisco Unified IP Phones Checklist for Installing the Cisco Unified IP Phone 7960G and 7940G Page Page Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Communications Products Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Understanding How the Cisco Unified IP Phone Interacts with the VLAN Providing Power to the Cisco Unified IP Phone Power Guidelines Power Outage Obtaining Additional Information about Power Understanding Phone Configuration Files Understanding the Phone Startup Process Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Auto-Registration Adding Phones with Auto-Registration and TAPS Adding Phones with Cisco Unified Communications Manager Administration Adding Phones with BAT Using Cisco Unified IP Phones with Different Protocols Converting a New Phone from SCCP to SIP Converting an In-Use Phone from SCCP to SIP Converting an In-Use Phone from SIP to SCCP Deploying a Phone in an SCCP and SIP Environment Determining the MAC Address for a Cisco Unified IP Phone Setting Up the Cisco Unified IP Phone Before You Begin Network Requirements Cisco Unified Communications Manager Configuration Understanding the Cisco Unified IP Phone 7960G and 7940G Components Network and Access Ports Handset Speakerphone Headset Audio Quality Subjective to the User Connecting a Headset Disabling a Headset Using External Devices with Your Cisco Unified IP Phone Installing the Cisco Unified IP Phone Page Attaching the Cisco Unified IP Phone Expansion Module 7914 Adjusting the Placement of the Cisco Unified IP Phone Adjusting Cisco Unified IP Phone Footstand and Phone Height Mounting the Phone to the Wall Verifying the Phone Startup Process Configuring Startup Network Settings Configuring Security on the Cisco Unified IP Phone Page Page Configuring Network Settings on the Cisco Unified IP Phone Displaying the Network Configuration Menu Unlocking and Locking Options Editing Values Overview of Network Configuration Options Network Configuration Menu Page Page Page Page Page Cisco Unified Communications Manager Options Page Page Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Page Page Page Page Page Page Creating Custom Phone Rings Configuring Corporate and Personal Directories Configuring Corporate Directories Configuring Personal Directory Modifying Phone Button Templates Configuring Softkey Templates Setting Up Services Adding Users to Cisco Unified Communications Manager Managing the User Options Web Pages Giving Users Access to the User Options Web Pages Specifying Options that Appear on the User Options Web Pages Page Page Page Model Information Screen Status Menu Status Messages Screen Page Page Page Network Statistics Screen Firmware Versions Screen Expansion Module Stats Screen Call Statistics Screen Page Security Configuration Menu CTL File Menu Page Trust List Menu Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Device Information Network Configuration Page Page Network Statistics Ethernet Statistics Port 1 (Network), Port 2 (Access), and Port 3 (Phone) Statistics Page Device Logs Stack Statistics Status Messages Streaming Statistics Page Page Page Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager Identifying Error Messages Registering the Phone with Cisco Unified Communications Manager Checking Network Connectivity Verifying TFTP Server Settings Verifying IP Addressing and Routing Verifying DNS Settings Verifying Cisco Unified Communications Manager Settings Cisco Unified Communications Manager and TFTP Services Are Not Running Creating a New Configuration File Symptom: Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying Physical Connection Identifying Intermittent Network Outages Verifying DHCP Settings Checking Static IP Address Settings Verifying Voice VLAN Configuration Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Troubleshooting Cisco Unified IP Phone Security General Troubleshooting Tips Page General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset Performing a Factory Reset Using the Quality Report Tool Monitoring the Voice Quality of Calls Page Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP Phone Page A Providing Information to Users Via a Website How Users Obtain Support for the Cisco Unified IP Phone Giving Users Access to the User Options Web Pages How Users Get Copies of Cisco Unified IP Phone Manuals Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials How Users Subscribe to Services and Configure Phone Features How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer Page Page B Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G Page Page Page C Supporting International Users Adding Language Overlays to Phone Buttons Installing the Cisco Unified Communications Manager Locale Installer Page E Technical Specifications Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts Page Page F Basic Phone Administration Steps Example User Information for these Procedures Adding a User to Cisco Unified Communications Manager Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Page Page Page Page Performing Final End User Configuration Steps Page Page INDEX Symbols Numerics A C D E F G H I J K L M O P Q R S T U V W X