Text Part Number OL-15498-01
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 Copyright 2008 Cisco Systems, Inc. All rights reserved
 N T E N T S
 Network Requirements
 Vii
Configuring Security on the Cisco Unified IP Phone
 Viii
Port 1 Network, Port 2 Access, and Port 3 Phone Statistics
 Cable Specifications E-2
 D E
 Audience
Overview
Organization
Xiii
 Related Documentation
Cisco Unified Communications Manager Administration
Chapter Description
Cisco Unified IP Phone 7960G/7940G Series
 Cisco Product Security Overview
Document Conventions
Cisco Unified Communications Manager Business Edition
Convention Description
 Xvi
 An Overview of the Cisco Unified IP Phone
 Cisco Unified IP Phone 7960G
 An Overview of the Cisco Unified IP Phone
 Networking Protocol Purpose Usage Notes
What Networking Protocols Are Used?
Refer Cisco Unified Communications Manager
System Guide
 Related Topics
UDP
 Related Topic
Feature Overview
Configuring Telephony Features
 Providing Users with Feature Information
Understanding Security Features for Cisco Unified IP Phones
 Refer to Cisco Unified Communications Manager Security
Topic Reference
Guide
Refer to Cisco Unified Communications Manager
 Feature Description
Overview of Supported Security Features
Communications Manager Security Guide
Phone section on page 3-10for more information
 Understanding Security Profiles
 Security Restrictions
Identifying Encrypted and Authenticated Phone Calls
 Example
Capf Interaction when the Phone Resets
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 Refer to the Cisco Unified Communications Manager
Administration Guide, Directory Number
Purpose For More Information
 Administration Guide
Administration Guide, Softkey Template
Task Purpose For More Information
URL
 Installing Cisco Unified IP Phones
 Refer to Cisco Unified IP Phone 7960G/7940G
Settings Network Configuration
Series Phone Guide for Cisco Unified
Communications Manager 7.0 Sccp
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 A P T E R
 Related Topic
 Providing Power to the Cisco Unified IP Phone
 Power Outage
Power Guidelines
Obtaining Additional Information about Power
Power Type Guidelines
 URL
Understanding Phone Configuration Files
 Unified Communications Manager Security Guide
Understanding the Phone Startup Process
Description Related Topics
 Request the configuration file
 Taps
Adding Phones with Auto-Registration
Requires MAC Method Address?
 Unified Communications Manager System Guide
Adding Phones with Auto-Registration and Taps
 Procedure
Using Cisco Unified IP Phones with Different Protocols
Adding Phones with BAT
Converting a New Phone from Sccp to SIP
 Deploying a Phone in an Sccp and SIP Environment
Converting an In-Use Phone from Sccp to SIP
Converting an In-Use Phone from SIP to Sccp
 Parameters
Determining the MAC Address for a Cisco Unified IP Phone
 Before You Begin
Setting Up the Cisco Unified IP Phone
 Network Requirements
Cisco Unified Communications Manager Configuration
Network and Access Ports, Handset, Speakerphone, Headset,
 Handset
Network and Access Ports
Speakerphone
Headset
 Audio Quality Subjective to the User
 Before You Begin
Installing the Cisco Unified IP Phone
Procedure Reference
 Cisco Unified IP Phones 7960G and 7940G Cable Connections
 Expansion Module
Attaching the Cisco Unified IP Phone Expansion Module
 Adjusting Cisco Unified IP Phone Footstand and Phone Height
Adjusting the Placement of the Cisco Unified IP Phone
Configuring Softkey Templates,
Mounting the Phone to the Wall
 Parts Used in Wall Mounting the Cisco Unified IP Phone
Verifying the Phone Startup Process
 Configuring Security on the Cisco Unified IP Phone
Configuring Startup Network Settings
 From the phone, choose Settings Security Configuration
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 Displaying the Network Configuration Menu
Configuring Network Settings on the Cisco Unified IP Phone
 Unlocking and Locking Options
 Network Configuration
Overview of Network Configuration Options
Editing Values
Category Description Menu Option
 Option Description To Change
Network Configuration Menu
PC Vlan
 Communications Manager Security Guide. For information
Configuration Menu section on
 Manager, choose System Enterprise
Communications Manager Options section on
System Device Pool
 Manager, choose Device Phone Phone
Configuration
Choose System Enterprise Parameters
 Including language, font, date and time formatting,
 Disabling the phone’s ability to accept Gratuitous ARP will
 Blank
Cisco Unified Communications Manager Options
State
 Designation Description
Communications Manager Administration Guide
Device Pool
To Cisco Unified Communications Manager Security Guide
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 Configuring Features, Templates, Services, and Users
 Administration Guide, Cisco Unified IP
Feature Description Configuration Reference
Communications Manager Features and Services
Cisco Unified Communications Manager
 Features and Services Guide, Call Display
Features and Services Guide, Barge
Administration Guide, Configuring
Specifying Options that Appear on the User
 Unified Communications Manager Features
Administration Guide, Configuring Cisco
Communications Manager System Guide, Call
Communications Manager System Guide
 Unified Communications Manager
DND
 Administration Guide, Message Waiting
Features and Services Guide, Malicious
Mcid
Mlpp
 Services menu on a phone
 Manager Administration Guide
Administration Guide, Time Period
Administration Guide, Conference Bridge
Cisco VT Advantage Administration Guide
 Configuring Corporate Directories
Configuring Corporate and Personal Directories
Configuring Personal Directory
Creating Custom Phone Rings
 Synchronizer
Modifying Phone Button Templates
 Setting Up Services
Configuring Softkey Templates
 Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Adding Users to Cisco Unified Communications Manager
 Procedure
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 A P T E R
 Status Menu
Model Information Screen
 Message Description Possible Explanation and Action
Status Messages Screen
Select Status Messages
 Network Configuration Menu section on
Communications Manager Administration
Address. See the Network Configuration Menu
Adding Phones with Cisco Unified
 Configuration Menu section on page 4-4section for
 See the Firmware Versions Screen section on
Configuration Menu section on page 4-4for
 Message Component Description
Network Statistics Screen
Select Network Statistics
 Firmware Versions Screen
 Select Expansion Module Stats
Expansion Module Stats Screen
Select Firmware Versions
 Select Call Statistics
Call Statistics Screen
 Monitoring the Voice Quality of Calls section on
Voice Quality Metrics
MOS LQK
 CTL File Menu
Security Configuration Menu
 Certificate Icon
 Trust List Menu
 Monitoring the Cisco Unified IP Phone Remotely
 Http//IPaddress
Accessing the Web Page for a Phone
 Choose Device Phone
Disabling and Enabling Web Page Access
Device Information
 Network Configuration
 Vlan ID
 Description
 Ethernet Statistics
Network Statistics
 Port 1 Network, Port 2 Access, and Port 3 Phone Statistics
 Description
 Device Logs
 Status Messages
Streaming Statistics
Stack Statistics
 Streaming Statistics Area Items
 Description
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 Resolving Startup Problems
Troubleshooting and Maintenance
 Troubleshooting and Maintenance Resolving Startup Problems
 Identifying Error Messages
 Verifying IP Addressing and Routing
 Choose Tools Control Center Feature Services
Creating a New Configuration File
 Verifying Physical Connection
Cisco Unified IP Phone Resets Unexpectedly
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
 Checking Static IP Address Settings
Verifying Dhcp Settings
Verifying Voice Vlan Configuration
Identifying Intermittent Network Outages
 Eliminating DNS or Other Connectivity Errors
Verifying that the Phones Have Not Been Intentionally Reset
 Problem Possible Cause
Troubleshooting Cisco Unified IP Phone Security
 Options section on page 4-2for details
General Troubleshooting Tips
Summary Explanation
 Summary Explanation
 Halfduxcollisionexceedthreshold
Problem Solution
 Performing a Basic Reset
Resetting or Restoring the Cisco Unified IP Phone
Restore softkey
Default softkey
 Performing a Factory Reset
 Monitoring the Voice Quality of Calls
Using the Quality Report Tool
 Metric Change Condition
 Cleaning the Cisco Unified IP Phone
Where to Go for More Troubleshooting Information
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 Providing Information to Users Via a Website
 How Users Get Copies of Cisco Unified IP Phone Manuals
 How Users Configure Personal Directory Entries
How Users Access a Voice Messaging System
 Programs Cisco Systems TabSync
Installing the Synchronizer
Configuring the Synchronizer
Page
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 Sccp SIP
Features
 QRT
SIP
 Cisco Unified Communications Manager Features
Cisco Unified IP Phone Service Application
Services Guide
Development Notes for Release 4.13 or later
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 Adding Language Overlays to Phone Buttons
Supporting International Users
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 Specification Value or Range
Physical and Operating Environment Specifications
 Network and Access Port Pinouts
Cable Specifications
Network Port Connector
Access Port Connector
 Pin Number Function
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 Example User Information for these Procedures
Basic Phone Administration Steps
 Adding a User From an External Ldap Directory
Proceed to Configuring the Phone, page F-3
Choose System Ldap Ldap Directory
Click Perform Full Sync Now
 Procedure To Select Phone Model and Protocol
Configuring the Phone
Procedure to Configure Phone
Example johndoe
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Page
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 Click Device Associations
Choose User Management End User
 Performing Final End User Configuration Steps
 Click Save
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 IN-1
Numerics
 IN-2
Capf
CDP
 IN-3
 IN-4
External power
 IN-5
Mlpp B-2
 IN-6
CDP Dhcp Http RTP Sccp SIP TCP Tftp UDP
 IN-7
QRT B-2
 IN-8
See Srst
 IN-9
Dhcp DNS
 IN-10
Vlan