Resetting or Restoring the Cisco Unified IP Phone

Chapter 8 Troubleshooting and Maintenance

There are two general methods for resetting or restoring the Cisco Unified IP Phone:

•Performing a Basic Reset, page 8-13

•Performing a Factory Reset, page 8-14

Performing a Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

There are several ways to perform a basic reset, as described in Table 8-4. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is appropriate for your situation.

Note You can use the Erase Configuration option in the Network Configuration menu to change these settings to their default values: Network Configuration menu settings (including password), Device Configuration menu settings, volume settings, and contrast settings. To use this feature, choose Settings

>Network Configuration, scroll to the Erase Configuration option, press the Yes softkey, then press the Save softkey.

Table 8-4	Basic Reset Methods

Operation		Performing	Explanation

Restore configuration		From the Settings screen, press #.	Resets any user and network configuration changes that
changes and restart			you have made but that the phone has not written to its
phone			Flash memory to previously-saved settings, then restarts
			the phone.

Restore softkey		Choose Settings > more and then press	Resets any user and network configuration changes that
		the Restore softkey.	you have made but that the phone has not written to its
			Flash memory to previously-saved settings.

Default softkey		Choose Settings > more and press the	Resets ring type, display contrast, handset volume,
		Default softkey.	headset volume, speaker volume, and ringer volume to
			their default values.

Erase softkey		Unlock phone options (see the	Resets user and network configuration settings to their
		“Unlocking and Locking Options” section	default values, deletes the CTL file from the phone, and
		on page 4-2. Then choose Settings >	restarts the phone.
		more and press the Erase softkey.

	Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)

OL-15498-01		8-13
OL-15498-01		8-13

7960G, 7940G specifications

Cisco Systems has long been a leader in creating innovative networking and communication solutions. Among their range of Voice over IP (VoIP) phones, the Cisco 7960G and 7940G stand out as robust, versatile devices that cater to the needs of modern businesses. Released in the early 2000s, these models respectively combine functionality, ease of use, and key features tailored for effective communication.

The Cisco 7960G is a high-end model designed for users who demand advanced features and functionalities. It comes with a large backlit LCD display that not only enhances visibility but also provides easy navigation through various options. The phone supports up to six lines, allowing users to manage multiple calls effortlessly. Its user-friendly interface includes programmable feature buttons and a 10/100 Ethernet switch, enabling seamless integration into existing networks.

On the other hand, the Cisco 7940G is a more basic model designed for users who require essential features for their business communications. It includes a monochrome LCD screen and supports a maximum of two lines. Despite its simplicity, the 7940G is equipped with several key features such as integrated speakerphone and mute options, making it ideal for day-to-day communication needs. Both models support Power over Ethernet (PoE), eliminating the need for separate power adapters and ensuring a cleaner, more organized workspace.

In terms of technologies, both the 7960G and 7940G leverage the Session Initiation Protocol (SIP) for signaling and media exchange. They also support secure communication through protocols like Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS). This ensures that businesses can engage in confidential conversations without the risk of interception.

The characteristics that make these models appealing include durability, ease of configuration, and reliability. Organizations can benefit from Cisco’s reliable support and regular updates, ensuring that their communication infrastructure remains robust and secure. With features designed for scalability, both phones can easily integrate into larger systems while maintaining high call quality.

In summary, Cisco’s 7960G and 7940G VoIP phones are exemplary devices that cater to a variety of business communication scenarios. With their blend of functionality, support for essential technologies, and reliable performance, they continue to serve organizations effectively in an increasingly interconnected world. Whether used in a bustling office or as part of a dynamic telecommunications strategy, these models offer excellent value and performance.

Cisco Systems 7940G Resetting or Restoring the Cisco Unified IP Phone, Performing a Basic Reset

Models: 7960G 7940G