Chapter 8 Troubleshooting and Maintenance

Resetting or Restoring the Cisco Unified IP Phone

Resetting or Restoring the Cisco Unified IP Phone

There are two general methods for resetting or restoring the Cisco Unified IP Phone:

•Performing a Basic Reset, page 8-13

•Performing a Factory Reset, page 8-14

Performing a Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

There are several ways to perform a basic reset, as described in Table 8-4. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is appropriate for your situation.

Note You can use the Erase Configuration option in the Network Configuration menu to change these settings to their default values: Network Configuration menu settings (including password), Device Configuration menu settings, volume settings, and contrast settings. To use this feature, choose Settings

>Network Configuration, scroll to the Erase Configuration option, press the Yes softkey, then press the Save softkey.

Table 8-4

Basic Reset Methods

 

 

 

 

 

Operation

 

Performing

Explanation

 

 

 

Restore configuration

From the Settings screen, press **#**.

Resets any user and network configuration changes that

changes and restart

 

you have made but that the phone has not written to its

phone

 

 

Flash memory to previously-saved settings, then restarts

 

 

 

the phone.

 

 

 

 

Restore softkey

 

Choose Settings > more and then press

Resets any user and network configuration changes that

 

 

the Restore softkey.

you have made but that the phone has not written to its

 

 

 

Flash memory to previously-saved settings.

 

 

 

 

Default softkey

 

Choose Settings > more and press the

Resets ring type, display contrast, handset volume,

 

 

Default softkey.

headset volume, speaker volume, and ringer volume to

 

 

 

their default values.

 

 

 

 

Erase softkey

 

Unlock phone options (see the

Resets user and network configuration settings to their

 

 

“Unlocking and Locking Options” section

default values, deletes the CTL file from the phone, and

 

 

on page 4-2. Then choose Settings >

restarts the phone.

 

 

more and press the Erase softkey.

 

 

 

 

 

 

 

Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)

 

 

 

 

 

 

OL-15498-01

 

 

8-13

 

 

 

 

 

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Cisco Systems 7940G, 7960G Resetting or Restoring the Cisco Unified IP Phone, Performing a Basic Reset, Restore softkey
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7960G, 7940G specifications

Cisco Systems has long been a leader in creating innovative networking and communication solutions. Among their range of Voice over IP (VoIP) phones, the Cisco 7960G and 7940G stand out as robust, versatile devices that cater to the needs of modern businesses. Released in the early 2000s, these models respectively combine functionality, ease of use, and key features tailored for effective communication.

The Cisco 7960G is a high-end model designed for users who demand advanced features and functionalities. It comes with a large backlit LCD display that not only enhances visibility but also provides easy navigation through various options. The phone supports up to six lines, allowing users to manage multiple calls effortlessly. Its user-friendly interface includes programmable feature buttons and a 10/100 Ethernet switch, enabling seamless integration into existing networks.

On the other hand, the Cisco 7940G is a more basic model designed for users who require essential features for their business communications. It includes a monochrome LCD screen and supports a maximum of two lines. Despite its simplicity, the 7940G is equipped with several key features such as integrated speakerphone and mute options, making it ideal for day-to-day communication needs. Both models support Power over Ethernet (PoE), eliminating the need for separate power adapters and ensuring a cleaner, more organized workspace.

In terms of technologies, both the 7960G and 7940G leverage the Session Initiation Protocol (SIP) for signaling and media exchange. They also support secure communication through protocols like Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS). This ensures that businesses can engage in confidential conversations without the risk of interception.

The characteristics that make these models appealing include durability, ease of configuration, and reliability. Organizations can benefit from Cisco’s reliable support and regular updates, ensuring that their communication infrastructure remains robust and secure. With features designed for scalability, both phones can easily integrate into larger systems while maintaining high call quality.

In summary, Cisco’s 7960G and 7940G VoIP phones are exemplary devices that cater to a variety of business communication scenarios. With their blend of functionality, support for essential technologies, and reliable performance, they continue to serve organizations effectively in an increasingly interconnected world. Whether used in a bustling office or as part of a dynamic telecommunications strategy, these models offer excellent value and performance.
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