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Text Part Number OL-15498-01
 Copyright 2008 Cisco Systems, Inc. All rights reserved
 N T E N T S
 Network Requirements
 Configuring Security on the Cisco Unified IP Phone
Vii
 Port 1 Network, Port 2 Access, and Port 3 Phone Statistics
Viii
 Cable Specifications E-2
 D E
 Overview
Audience
Organization
Xiii
 Cisco Unified Communications Manager Administration
Related Documentation
Chapter Description
Cisco Unified IP Phone 7960G/7940G Series
 Document Conventions
Cisco Product Security Overview
Cisco Unified Communications Manager Business Edition
Convention Description
 Xvi
 An Overview of the Cisco Unified IP Phone
 Cisco Unified IP Phone 7960G
 An Overview of the Cisco Unified IP Phone
 What Networking Protocols Are Used?
Networking Protocol Purpose Usage Notes
Refer Cisco Unified Communications Manager
System Guide
 UDP
Related Topics
 Related Topic
Feature Overview
Configuring Telephony Features
 Understanding Security Features for Cisco Unified IP Phones
Providing Users with Feature Information
 Topic Reference
Refer to Cisco Unified Communications Manager Security
Guide
Refer to Cisco Unified Communications Manager
 Overview of Supported Security Features
Feature Description
Communications Manager Security Guide
Phone section on page 3-10for more information
 Understanding Security Profiles
 Identifying Encrypted and Authenticated Phone Calls
Security Restrictions
 Capf Interaction when the Phone Resets
Example
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 Refer to the Cisco Unified Communications Manager
Administration Guide, Directory Number
Purpose For More Information
 Administration Guide, Softkey Template
Administration Guide
Task Purpose For More Information
URL
 Installing Cisco Unified IP Phones
 Settings Network Configuration
Refer to Cisco Unified IP Phone 7960G/7940G
Series Phone Guide for Cisco Unified
Communications Manager 7.0 Sccp
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 A P T E R
 Related Topic
 Providing Power to the Cisco Unified IP Phone
 Power Guidelines
Power Outage
Obtaining Additional Information about Power
Power Type Guidelines
 Understanding Phone Configuration Files
URL
 Unified Communications Manager Security Guide
Understanding the Phone Startup Process
Description Related Topics
 Request the configuration file
 Taps
Adding Phones with Auto-Registration
Requires MAC Method Address?
 Adding Phones with Auto-Registration and Taps
Unified Communications Manager System Guide
 Using Cisco Unified IP Phones with Different Protocols
Procedure
Adding Phones with BAT
Converting a New Phone from Sccp to SIP
 Deploying a Phone in an Sccp and SIP Environment
Converting an In-Use Phone from Sccp to SIP
Converting an In-Use Phone from SIP to Sccp
 Determining the MAC Address for a Cisco Unified IP Phone
Parameters
 Setting Up the Cisco Unified IP Phone
Before You Begin
 Network Requirements
Cisco Unified Communications Manager Configuration
Network and Access Ports, Handset, Speakerphone, Headset,
 Network and Access Ports
Handset
Speakerphone
Headset
 Audio Quality Subjective to the User
 Before You Begin
Installing the Cisco Unified IP Phone
Procedure Reference
 Cisco Unified IP Phones 7960G and 7940G Cable Connections
 Attaching the Cisco Unified IP Phone Expansion Module
Expansion Module
 Adjusting the Placement of the Cisco Unified IP Phone
Adjusting Cisco Unified IP Phone Footstand and Phone Height
Configuring Softkey Templates,
Mounting the Phone to the Wall
 Verifying the Phone Startup Process
Parts Used in Wall Mounting the Cisco Unified IP Phone
 Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
 From the phone, choose Settings Security Configuration
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 Configuring Network Settings on the Cisco Unified IP Phone
Displaying the Network Configuration Menu
 Unlocking and Locking Options
 Overview of Network Configuration Options
Network Configuration
Editing Values
Category Description Menu Option
 Option Description To Change
Network Configuration Menu
PC Vlan
 Configuration Menu section on
Communications Manager Security Guide. For information
 Manager, choose System Enterprise
Communications Manager Options section on
System Device Pool
 Manager, choose Device Phone Phone
Configuration
Choose System Enterprise Parameters
 Including language, font, date and time formatting,
 Disabling the phone’s ability to accept Gratuitous ARP will
 Blank
Cisco Unified Communications Manager Options
State
 Communications Manager Administration Guide
Designation Description
Device Pool
To Cisco Unified Communications Manager Security Guide
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 Configuring Features, Templates, Services, and Users
 Feature Description Configuration Reference
Administration Guide, Cisco Unified IP
Communications Manager Features and Services
Cisco Unified Communications Manager
 Features and Services Guide, Barge
Features and Services Guide, Call Display
Administration Guide, Configuring
Specifying Options that Appear on the User
 Administration Guide, Configuring Cisco
Unified Communications Manager Features
Communications Manager System Guide, Call
Communications Manager System Guide
 DND
Unified Communications Manager
 Features and Services Guide, Malicious
Administration Guide, Message Waiting
Mcid
Mlpp
 Services menu on a phone
 Administration Guide, Time Period
Manager Administration Guide
Administration Guide, Conference Bridge
Cisco VT Advantage Administration Guide
 Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Creating Custom Phone Rings
 Modifying Phone Button Templates
Synchronizer
 Configuring Softkey Templates
Setting Up Services
 Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Adding Users to Cisco Unified Communications Manager
 Procedure
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 A P T E R
 Model Information Screen
Status Menu
 Message Description Possible Explanation and Action
Status Messages Screen
Select Status Messages
 Communications Manager Administration
Network Configuration Menu section on
Address. See the Network Configuration Menu
Adding Phones with Cisco Unified
 Configuration Menu section on page 4-4section for
 Configuration Menu section on page 4-4for
See the Firmware Versions Screen section on
 Message Component Description
Network Statistics Screen
Select Network Statistics
 Firmware Versions Screen
 Select Expansion Module Stats
Expansion Module Stats Screen
Select Firmware Versions
 Call Statistics Screen
Select Call Statistics
 Monitoring the Voice Quality of Calls section on
Voice Quality Metrics
MOS LQK
 Security Configuration Menu
CTL File Menu
 Certificate Icon
 Trust List Menu
 Monitoring the Cisco Unified IP Phone Remotely
 Accessing the Web Page for a Phone
Http//IPaddress
 Choose Device Phone
Disabling and Enabling Web Page Access
Device Information
 Network Configuration
 Vlan ID
 Description
 Network Statistics
Ethernet Statistics
 Port 1 Network, Port 2 Access, and Port 3 Phone Statistics
 Description
 Device Logs
 Status Messages
Streaming Statistics
Stack Statistics
 Streaming Statistics Area Items
 Description
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 Troubleshooting and Maintenance
Resolving Startup Problems
 Troubleshooting and Maintenance Resolving Startup Problems
 Identifying Error Messages
 Verifying IP Addressing and Routing
 Creating a New Configuration File
Choose Tools Control Center Feature Services
 Verifying Physical Connection
Cisco Unified IP Phone Resets Unexpectedly
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
 Verifying Dhcp Settings
Checking Static IP Address Settings
Verifying Voice Vlan Configuration
Identifying Intermittent Network Outages
 Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
 Troubleshooting Cisco Unified IP Phone Security
Problem Possible Cause
 Options section on page 4-2for details
General Troubleshooting Tips
Summary Explanation
 Summary Explanation
 Problem Solution
Halfduxcollisionexceedthreshold
 Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Restore softkey
Default softkey
 Performing a Factory Reset
 Using the Quality Report Tool
Monitoring the Voice Quality of Calls
 Metric Change Condition
 Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
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 Providing Information to Users Via a Website
 How Users Get Copies of Cisco Unified IP Phone Manuals
 How Users Access a Voice Messaging System
How Users Configure Personal Directory Entries
 Programs Cisco Systems TabSync
Installing the Synchronizer
Configuring the Synchronizer
Page
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 Features
Sccp SIP
 SIP
QRT
 Cisco Unified IP Phone Service Application
Cisco Unified Communications Manager Features
Services Guide
Development Notes for Release 4.13 or later
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 Supporting International Users
Adding Language Overlays to Phone Buttons
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 Physical and Operating Environment Specifications
Specification Value or Range
 Cable Specifications
Network and Access Port Pinouts
Network Port Connector
Access Port Connector
 Pin Number Function
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 Basic Phone Administration Steps
Example User Information for these Procedures
 Proceed to Configuring the Phone, page F-3
Adding a User From an External Ldap Directory
Choose System Ldap Ldap Directory
Click Perform Full Sync Now
 Configuring the Phone
Procedure To Select Phone Model and Protocol
Procedure to Configure Phone
Example johndoe
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Page
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 Choose User Management End User
Click Device Associations
 Performing Final End User Configuration Steps
 Click Save
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 Numerics
IN-1
 IN-2
Capf
CDP
 IN-3
 External power
IN-4
 Mlpp B-2
IN-5
 CDP Dhcp Http RTP Sccp SIP TCP Tftp UDP
IN-6
 QRT B-2
IN-7
 See Srst
IN-8
 Dhcp DNS
IN-9
 Vlan
IN-10