Text Part Number OL-15498-01
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 Copyright 2008 Cisco Systems, Inc. All rights reserved
 N T E N T S
 Network Requirements
 Vii
Configuring Security on the Cisco Unified IP Phone
 Viii
Port 1 Network, Port 2 Access, and Port 3 Phone Statistics
 Cable Specifications E-2
 D E
 Xiii
Overview
Audience
Organization
 Cisco Unified IP Phone 7960G/7940G Series
Cisco Unified Communications Manager Administration
Related Documentation
Chapter Description
 Convention Description
Document Conventions
Cisco Product Security Overview
Cisco Unified Communications Manager Business Edition
 Xvi
 An Overview of the Cisco Unified IP Phone
 Cisco Unified IP Phone 7960G
 An Overview of the Cisco Unified IP Phone
 System Guide
What Networking Protocols Are Used?
Networking Protocol Purpose Usage Notes
Refer Cisco Unified Communications Manager
 Related Topics
UDP
 Feature Overview
Configuring Telephony Features
Related Topic
 Providing Users with Feature Information
Understanding Security Features for Cisco Unified IP Phones
 Refer to Cisco Unified Communications Manager
Topic Reference
Refer to Cisco Unified Communications Manager Security
Guide
 Phone section on page 3-10for more information
Overview of Supported Security Features
Feature Description
Communications Manager Security Guide
 Understanding Security Profiles
 Security Restrictions
Identifying Encrypted and Authenticated Phone Calls
 Example
Capf Interaction when the Phone Resets
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 Administration Guide, Directory Number
Purpose For More Information
Refer to the Cisco Unified Communications Manager
 URL
Administration Guide, Softkey Template
Administration Guide
Task Purpose For More Information
 Installing Cisco Unified IP Phones
 Communications Manager 7.0 Sccp
Settings Network Configuration
Refer to Cisco Unified IP Phone 7960G/7940G
Series Phone Guide for Cisco Unified
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 A P T E R
 Related Topic
 Providing Power to the Cisco Unified IP Phone
 Power Type Guidelines
Power Guidelines
Power Outage
Obtaining Additional Information about Power
 URL
Understanding Phone Configuration Files
 Understanding the Phone Startup Process
Description Related Topics
Unified Communications Manager Security Guide
 Request the configuration file
 Adding Phones with Auto-Registration
Requires MAC Method Address?
Taps
 Unified Communications Manager System Guide
Adding Phones with Auto-Registration and Taps
 Converting a New Phone from Sccp to SIP
Using Cisco Unified IP Phones with Different Protocols
Procedure
Adding Phones with BAT
 Converting an In-Use Phone from Sccp to SIP
Converting an In-Use Phone from SIP to Sccp
Deploying a Phone in an Sccp and SIP Environment
 Parameters
Determining the MAC Address for a Cisco Unified IP Phone
 Before You Begin
Setting Up the Cisco Unified IP Phone
 Cisco Unified Communications Manager Configuration
Network and Access Ports, Handset, Speakerphone, Headset,
Network Requirements
 Headset
Network and Access Ports
Handset
Speakerphone
 Audio Quality Subjective to the User
 Installing the Cisco Unified IP Phone
Procedure Reference
Before You Begin
 Cisco Unified IP Phones 7960G and 7940G Cable Connections
 Expansion Module
Attaching the Cisco Unified IP Phone Expansion Module
 Mounting the Phone to the Wall
Adjusting the Placement of the Cisco Unified IP Phone
Adjusting Cisco Unified IP Phone Footstand and Phone Height
Configuring Softkey Templates,
 Parts Used in Wall Mounting the Cisco Unified IP Phone
Verifying the Phone Startup Process
 Configuring Security on the Cisco Unified IP Phone
Configuring Startup Network Settings
 From the phone, choose Settings Security Configuration
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 Displaying the Network Configuration Menu
Configuring Network Settings on the Cisco Unified IP Phone
 Unlocking and Locking Options
 Category Description Menu Option
Overview of Network Configuration Options
Network Configuration
Editing Values
 Network Configuration Menu
PC Vlan
Option Description To Change
 Communications Manager Security Guide. For information
Configuration Menu section on
 Communications Manager Options section on
System Device Pool
Manager, choose System Enterprise
 Configuration
Choose System Enterprise Parameters
Manager, choose Device Phone Phone
 Including language, font, date and time formatting,
 Disabling the phone’s ability to accept Gratuitous ARP will
 Cisco Unified Communications Manager Options
State
Blank
 To Cisco Unified Communications Manager Security Guide
Communications Manager Administration Guide
Designation Description
Device Pool
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 Configuring Features, Templates, Services, and Users
 Cisco Unified Communications Manager
Feature Description Configuration Reference
Administration Guide, Cisco Unified IP
Communications Manager Features and Services
 Specifying Options that Appear on the User
Features and Services Guide, Barge
Features and Services Guide, Call Display
Administration Guide, Configuring
 Communications Manager System Guide
Administration Guide, Configuring Cisco
Unified Communications Manager Features
Communications Manager System Guide, Call
 Unified Communications Manager
DND
 Mlpp
Features and Services Guide, Malicious
Administration Guide, Message Waiting
Mcid
 Services menu on a phone
 Cisco VT Advantage Administration Guide
Administration Guide, Time Period
Manager Administration Guide
Administration Guide, Conference Bridge
 Creating Custom Phone Rings
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
 Synchronizer
Modifying Phone Button Templates
 Setting Up Services
Configuring Softkey Templates
 Giving Users Access to the User Options Web Pages
Adding Users to Cisco Unified Communications Manager
Managing the User Options Web Pages
 Procedure
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 A P T E R
 Status Menu
Model Information Screen
 Status Messages Screen
Select Status Messages
Message Description Possible Explanation and Action
 Adding Phones with Cisco Unified
Communications Manager Administration
Network Configuration Menu section on
Address. See the Network Configuration Menu
 Configuration Menu section on page 4-4section for
 See the Firmware Versions Screen section on
Configuration Menu section on page 4-4for
 Network Statistics Screen
Select Network Statistics
Message Component Description
 Firmware Versions Screen
 Expansion Module Stats Screen
Select Firmware Versions
Select Expansion Module Stats
 Select Call Statistics
Call Statistics Screen
 Voice Quality Metrics
MOS LQK
Monitoring the Voice Quality of Calls section on
 CTL File Menu
Security Configuration Menu
 Certificate Icon
 Trust List Menu
 Monitoring the Cisco Unified IP Phone Remotely
 Http//IPaddress
Accessing the Web Page for a Phone
 Disabling and Enabling Web Page Access
Device Information
Choose Device Phone
 Network Configuration
 Vlan ID
 Description
 Ethernet Statistics
Network Statistics
 Port 1 Network, Port 2 Access, and Port 3 Phone Statistics
 Description
 Device Logs
 Streaming Statistics
Stack Statistics
Status Messages
 Streaming Statistics Area Items
 Description
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 Resolving Startup Problems
Troubleshooting and Maintenance
 Troubleshooting and Maintenance Resolving Startup Problems
 Identifying Error Messages
 Verifying IP Addressing and Routing
 Choose Tools Control Center Feature Services
Creating a New Configuration File
 Cisco Unified IP Phone Resets Unexpectedly
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Verifying Physical Connection
 Identifying Intermittent Network Outages
Verifying Dhcp Settings
Checking Static IP Address Settings
Verifying Voice Vlan Configuration
 Eliminating DNS or Other Connectivity Errors
Verifying that the Phones Have Not Been Intentionally Reset
 Problem Possible Cause
Troubleshooting Cisco Unified IP Phone Security
 General Troubleshooting Tips
Summary Explanation
Options section on page 4-2for details
 Summary Explanation
 Halfduxcollisionexceedthreshold
Problem Solution
 Default softkey
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Restore softkey
 Performing a Factory Reset
 Monitoring the Voice Quality of Calls
Using the Quality Report Tool
 Metric Change Condition
 Cleaning the Cisco Unified IP Phone
Where to Go for More Troubleshooting Information
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 Providing Information to Users Via a Website
 How Users Get Copies of Cisco Unified IP Phone Manuals
 How Users Configure Personal Directory Entries
How Users Access a Voice Messaging System
 Installing the Synchronizer
Configuring the Synchronizer
Programs Cisco Systems TabSync
Page
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 Sccp SIP
Features
 QRT
SIP
 Development Notes for Release 4.13 or later
Cisco Unified IP Phone Service Application
Cisco Unified Communications Manager Features
Services Guide
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 Adding Language Overlays to Phone Buttons
Supporting International Users
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 Specification Value or Range
Physical and Operating Environment Specifications
 Access Port Connector
Cable Specifications
Network and Access Port Pinouts
Network Port Connector
 Pin Number Function
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 Example User Information for these Procedures
Basic Phone Administration Steps
 Click Perform Full Sync Now
Proceed to Configuring the Phone, page F-3
Adding a User From an External Ldap Directory
Choose System Ldap Ldap Directory
 Example johndoe
Configuring the Phone
Procedure To Select Phone Model and Protocol
Procedure to Configure Phone
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Page
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 Click Device Associations
Choose User Management End User
 Performing Final End User Configuration Steps
 Click Save
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 IN-1
Numerics
 Capf
CDP
IN-2
 IN-3
 IN-4
External power
 IN-5
Mlpp B-2
 IN-6
CDP Dhcp Http RTP Sccp SIP TCP Tftp UDP
 IN-7
QRT B-2
 IN-8
See Srst
 IN-9
Dhcp DNS
 IN-10
Vlan