Call Statistics Screen, Select Call Statistics

Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

Call Statistics Screen

The Call Statistics screen displays counters statistics and voice quality metrics in these ways:

•During call—You can view the call information by pressing the ? button twice rapidly.

•After the call—You can view the call information captured during the last call by displaying the Call Statistics screen.

Note You can remotely view the call statistics information by using a web browser to access the Streaming Statistics web page. For more information about remote monitoring, see Chapter 7, “Monitoring the Cisco Unified IP Phone Remotely.”

A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data.

To display the Call Statistics screen for information about the last voice stream, follow these steps:

Procedure

Step 1 Press the Settings button.

Step 2 Select Status.

Step 3 Select Call Statistics.

To exit the Call Statistics Screen screen, press the Exit softkey.

The Call Statistics Screen displays the items shown in 6-4.

Table 6-4 Call Statistics Items

Item

RxType

RxSize

RxCnt

TxSize

TxCnt

Description

Type of voice stream received (RTP streaming audio): G.729, G.711 u-law, G.711 A-law, or Lin16k.

Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio).

Number of RTP voice packets received since voice stream was opened.

Note This number is not necessarily identical to the number of RTP voice packets received since the call began because the call might have been placed on hold.

Size of voice packets, in milliseconds, in the transmitting voice stream.

Number of RTP voice packets transmitted since voice stream was opened.

Note This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold.

	Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
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7960G, 7940G specifications

Cisco Systems has long been a leader in creating innovative networking and communication solutions. Among their range of Voice over IP (VoIP) phones, the Cisco 7960G and 7940G stand out as robust, versatile devices that cater to the needs of modern businesses. Released in the early 2000s, these models respectively combine functionality, ease of use, and key features tailored for effective communication.

The Cisco 7960G is a high-end model designed for users who demand advanced features and functionalities. It comes with a large backlit LCD display that not only enhances visibility but also provides easy navigation through various options. The phone supports up to six lines, allowing users to manage multiple calls effortlessly. Its user-friendly interface includes programmable feature buttons and a 10/100 Ethernet switch, enabling seamless integration into existing networks.

On the other hand, the Cisco 7940G is a more basic model designed for users who require essential features for their business communications. It includes a monochrome LCD screen and supports a maximum of two lines. Despite its simplicity, the 7940G is equipped with several key features such as integrated speakerphone and mute options, making it ideal for day-to-day communication needs. Both models support Power over Ethernet (PoE), eliminating the need for separate power adapters and ensuring a cleaner, more organized workspace.

In terms of technologies, both the 7960G and 7940G leverage the Session Initiation Protocol (SIP) for signaling and media exchange. They also support secure communication through protocols like Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS). This ensures that businesses can engage in confidential conversations without the risk of interception.

The characteristics that make these models appealing include durability, ease of configuration, and reliability. Organizations can benefit from Cisco’s reliable support and regular updates, ensuring that their communication infrastructure remains robust and secure. With features designed for scalability, both phones can easily integrate into larger systems while maintaining high call quality.

In summary, Cisco’s 7960G and 7940G VoIP phones are exemplary devices that cater to a variety of business communication scenarios. With their blend of functionality, support for essential technologies, and reliable performance, they continue to serve organizations effectively in an increasingly interconnected world. Whether used in a bustling office or as part of a dynamic telecommunications strategy, these models offer excellent value and performance.

Cisco Systems 7960G, 7940G manual Call Statistics Screen, Select Call Statistics

Models: 7960G 7940G