Oracle Audio Technologies 8.1 manual

Contents

Main Page Contents Chapter 1: Whats New in This Release Chapter 2: CCA Overview and Requirements Chapter 3: Configuring the Database Chapter 4: Installing CCA Server Components Chapter 5: Configuring the Web Server Chapter 6: Getting Started With CCA Index Contact Center Anywhere Installation Guide Version 8 .1 3 1 Whats New in Contact Center Anywhere Installation Guide, Version 8.1 Page Contact Center Anywhere Installation Guide Version 8 .1 5 2 Requirements CCA Architecture Overview Contact Center Anywhere Installation Guide Version 8.1 CCA Overview and Requirements CCA Architecture Overview Tier Zero CCA Overview and Requirements CCA Architecture Overview Contact Center Anywhere Installation Guide Version 8.1 7 Tier One Tier Two CCA Overview and Requirements Software Requirements 8 Tier Three Software Requirements CCA Overview and Requirements Software Requirements Contact Center Anywhere Installation Guide Version 8.1 9 CCA Installation Overview Contact Center Anywhere Installation Guide Version 8 .1 11 3 Database Configuration Options Configuring an Oracle 9i Database for CCA Creating a New Oracle 9i Database Configuring the Database Configuring an Oracle 9i Database for CCA To create a new Oracle 9i database 1 2 Configuring the Database Configuring an Oracle 9i Database for CCA Contact Center Anywhere Installation Guide Version 8.1 13 3 Upgrading an Older Oracle 9i Database for CCA To upgrade an Oracle 9i database for CCA 1 2 3 4 5 6 Configuring a MS SQL Server 2000 Database Creating a New Database on MS SQL Server 2000 To create a MS SQL database 1 Contact Center Anywhere Installation Guide Version 8.1 15 2 3 4 Upgrading Database on MS SQL Server 2000 To upgrade an older MS SQL Server database: 1 2 Contact Center Anywhere Installation Guide Version 8.1 17 3 4 Page Contact Center Anywhere Installation Guide Version 8 .1 19 4 Components Creating Database Connection to the Application Server Creating an ODBC Data Source for Oracle 9i Database Creating a TNS Name for Oracle 9i Database on Solaris 9/Red Hat AS4 Installing CCA Server Components Creating Database Connection to the Application Server Contact Center Anywhere Installation Guide Version 8.1 21 Creating an ODBC Data Source for Ms SQL Server DB To create an ODBC data source for SQL Server 1 2 3 4 Installing CCA Server Components Installing CCA Application Files Installing CCA Application Files To install CCA application server files 1 2 3 a b Installing the TCPIPBus 3 To install the TCPIPBus on Ms Windows 1 2 Page Contact Center Anywhere Installation Guide Version 8.1 25 Configuring CCA Resources Using the Network Manager to Manage CCA Resources To use Network Manager 1 2 3 Adding Shared and Dedicated Server Resources To add a host manager 1 2 3 4 Contact Center Anywhere Installation Guide Version 8.1 27 5 6 a b c To add a resource in Network Manager 1 Configuring Resources Using Network Manager Contact Center Anywhere Installation Guide Version 8.1 29 Configuring the Call Center Resource To configure the Call Center resource 1 4 5 6 7 8 Contact Center Anywhere Installation Guide Version 8.1 31 9 Configuring the Redirect Server Resource To configure Redirect Server 1 Configuring the MP3 Server Resource Contact Center Anywhere Installation Guide Version 8.1 33 4 Configuring the MCU Server Resource To configure an MCU server 1 4 Configuring the CTI Server Resource Starting and stopping TCPIPBus Starting and Stopping CCA Resources Contact Center Anywhere Installation Guide Version 8 .1 35 5 Deploying CCA Web Applications on Oracle 10g Application Server (OAS 10g) Creating JDBC Connection Pool on OAS 10g Creating JDBC Data Source on OAS 10g Deploying CCA Web Applications on OAS 10g 38 Deploying the TAW Application To deploy TAW 1 2 3 4 Deploying the CCA Application 1 2 3 Deploying Integration application Deploying CCA Web Applications on WebLogic 8.1 SP5 Creating a New Server Domain Installing WebLogic as a Windows Service Deploying CCA web applications on WebLogic Configuring listening port of WebLogic domain server and creating domain login user Configuring the JDBC Connection Pool Configuring the JDBC Data Source Deploying the TAW Application Deploying the CCA Application Deploying the Integration Application Updating the System Configuration Key 6 Logging in Administration Manager (AM) Logging into the Integrated Client Enabling the Partition Feature Making interactions Page Page Contact Center Anywhere Installation Guide Version 8 .1 51 Index Symbols A B C M N O P Q