Contents
Chapter 1: What’s New in This Release
Chapter 2: CCA Overview and Requirements
CCA Architecture Overview 5 |
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Tier Zero | 6 |
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Tier One | 7 |
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. . . . . . . | . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Tier Two | 7 |
. . . . . . . | . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tier Three | 8 |
Software Requirements 8 |
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CCA Installation Overview | 10 |
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Installing Required Software | 10 | |
Configuring Database for CCA | 10 | |
Installing CCA Server Components 10 | ||
Configuring Web Server | 10 |
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Getting Started With CCA | 10 |
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Chapter 3: Configuring the Database
Database Configuration Options 11 |
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Configuring an Oracle 9i Database for CCA | 11 |
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Creating a New Oracle 9i Database 11 |
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Upgrading an Older Oracle 9i Database for CCA | 13 | |
Configuring a MS SQL Server 2000 Database | 14 | |
Creating a New Database on MS SQL Server 2000 | 14 | |
Upgrading Database on MS SQL Server 2000 | 16 | |
Chapter 4: Installing CCA Server Components
Creating Database Connection to the Application Server 19
Creating an ODBC Data Source for Oracle 9i Database 20
Creating a TNS Name for Oracle 9i Database on Solaris 9/Red Hat AS4 20 Creating an ODBC Data Source for Ms SQL Server DB 21
Installing CCA Application Files 22
Installing the TCPIPBus 23
Configuring CCA Resources 25
Contact Center Anywhere Installation Guide Version 8.1
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