Installing CCA Server Components ■ Configuring CCA Resources
4From the MP3 Server dialog box, complete the fields and then click Save. Table 9 describes the fields.
Table 9. MP3 Server Configuration
Field | Comments |
|
|
Enable MP3 Encoding | Selecting the check box that enables the MP3 conversion |
| option. |
|
|
Command | The location of the mp3 conversion executable file. |
|
|
FTP Path | The path to the FTP server share folder. For example, |
| D:\Storage. |
|
|
Configuring the MCU Server Resource
MCU Server is used to make conference calls in CCA. Complete the steps in the following procedure to configure a MCU server resource.
To configure an MCU server
1From Network Manager, choose Redirect as the resource to modify.
2From the Resources menu, choose Modify Resource.
3From the Resource Information dialog box, click Advanced.
4From the MCU Server dialog box, complete the fields, and then click Save. Table 10 describes some of the fields.
Table 10. MCU Server Configuration
Field | Comments |
|
|
IP Address | The IP address of the server hosting the MCU service. |
|
|
Payload | Mulaw |
|
|
Frame per Second | Typically this value is 160. |
|
|
Description | Text that helps to identify the MCU service. |
|
|
Configuring the CTI Server Resource
The CTI Server (Computer Telephony Interface) serves as the interface between the telephone network resources (Call Center) and the software interface. In effect this resource is in charge of managing all of the available telephony resources. While the Call Center provides the interface to allow access to the resources, the CTI Server is the system brain that determines what to do with those resources.
Configuration of the CTI Server resource is similar to configuration of the Redirect resource. However, in the Call Center Unused and Call Centers User dialog box, if you do not select any call centers, the application by default uses all of the call centers in the list.
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