Oracle Audio Technologies 8.1 specification

Getting Started With CCA ■ Making interactions

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Contact Center Anywhere Installation Guide Version 8.1

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Oracle Audio Technologies 8.1 manual

Contents

Contact Center Anywhere Installation Guide Copyright 2005, 2007, Oracle. All rights reserved Contents Index What’s New in This Release Topic DescriptionPage CCA Overview Requirements CCA Architecture Overview Tier Zero CA Architecture Overview Tier One Tier Two Software Requirements Tier Three Requirement CCA Installation Overview Configuring the Database Database Configuration OptionsConfiguring an Oracle 9i Database for Creating a New Oracle 9i Database To create a new Oracle 9i database To upgrade an Oracle 9i database for CCA Upgrading an Older Oracle 9i Database for CCA Creating a New Database on MS SQL Server Configuring a MS SQL Server 2000 DatabaseTo create a MS SQL database Contact Center Anywhere Installation Guide Version To upgrade an older MS SQL Server database Upgrading Database on MS SQL Server Contact Center Anywhere Installation Guide Version Contact Center Anywhere Installation Guide Version Installing CCA Server Components Creating Database Connection to the Application Server To create an Odbc data source for Oracle 9i Database Server Creating an Odbc Data Source for Oracle 9i DatabaseField Description Comments Creating an Odbc Data Source for Ms SQL Server DB To create an Odbc data source for SQL Server Installing CCA Application Files To install CCA application server files Installing the TCPIPBus To install the TCPIPBus on Ms Windows To install the TCPIPBus on Solaris/Linux Using the Network Manager to Manage CCA Resources Configuring CCA ResourcesTo use Network Manager Adding Shared and Dedicated Server Resources To add a host manager Installing CCA Server Components Configuring CCA Resources Configuring Resources Using Network Manager To add a resource in Network Manager To configure the Call Center resource Configuring the Call Center ResourceField Comments Sample Figure Configuring the Redirect Server Resource To configure Redirect Server Configuring the MP3 Server Resource To configure an MP3 server Configuring the CTI Server Resource Configuring the MCU Server ResourceTo configure an MCU server To configure the CTI server Starting and stopping TCPIPBusStarting and Stopping CCA Resources To start and stop resources Configuring the Web Server To create a Jdbc Connection pool Creating Jdbc Connection Pool on OAS 10gField Name Value Deploying CCA Web Applications on OAS 10g Creating Jdbc Data Source on OAS 10gTo create a Jdbc Data Source To deploy TAW Deploying the TAW ApplicationContext Parameter Name Parameter Value Deploying the CCA Application Updating the System Configuration KeyDeploying Integration application To update the system configuration key Deploying CCA Web Applications on WebLogic 8.1 SP5 Creating a New Server Domain To create a new WebLogic server domain To install WebLogic as a service Installing WebLogic as a Windows ServiceDeploying CCA web applications on WebLogic Configuring the Jdbc Connection Pool To configure the Jdbc connection pool Configuring the Jdbc Data Source To configure the Jdbc data source To deploy CCA Deploying the Integration Application To deploy the Integration Application Logging in Administration Manager AM To login to AMTo login the Integrated Client Getting Started With CCA Enabling the Partition Feature To enable the Partition featureMaking interactions Making interactions Getting Started With CCA Making interactions Page Symbols Index Index M