Installing CCA Server Components ■ Configuring CCA Resources
Table 6. Call Center Configuration
Field | Comments |
|
|
Local Patterns | Can be set to route calls to a specific call centers to reduce long |
| distance charges. |
|
|
Dial Plan Group | Typically set up to route calls through specific call centers |
|
|
Description | Text field to describe the call center’s setup. |
|
|
6Click Save, and then Configure.
7From the VoIP dialog box, complete the fields. Table 7 describes some of the fields. Table 7. VoIP Interface General Configuration
Field | Comments |
|
|
Host | IP address of the Call center host. This value must be correct or |
| |
|
|
Start Port | Call Center uses a range of ports to pass calls. This is the starting |
| port in that range. Typically 8000 is used. |
|
|
Payload | MuLaw is the typical choice. G729 requires a special configuration. |
|
|
Frame Per Second | This value is always 160. |
|
|
Sip Port | 5060 |
|
|
8From the VoIP dialog box (Figure 3), double click in the area beneath Name to continue configuration of the call center.
Figure 3. Sample Figure
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