Oracle Audio Technologies 8.1 manual Sample Figure

Installing CCA Server Components ■ Configuring CCA Resources

Table 6. Call Center Configuration

Field	Comments
Local Patterns	Can be set to route calls to a specific call centers to reduce long
	distance charges.
Dial Plan Group	Typically set up to route calls through specific call centers
Description	Text field to describe the call center’s setup.

6Click Save, and then Configure.

7From the VoIP dialog box, complete the fields. Table 7 describes some of the fields. Table 7. VoIP Interface General Configuration

Field	Comments
Host	IP address of the Call center host. This value must be correct or
	one-way audio is the result.
Start Port	Call Center uses a range of ports to pass calls. This is the starting
	port in that range. Typically 8000 is used.
Payload	MuLaw is the typical choice. G729 requires a special configuration.
Frame Per Second	This value is always 160.
Sip Port	5060

8From the VoIP dialog box (Figure 3), double click in the area beneath Name to continue configuration of the call center.

Figure 3. Sample Figure

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Contact Center Anywhere Installation Guide Version 8.1