Installing CCA Server Components ■ Configuring CCA Resources
9From the VoIP Detail dialog box, complete the fields. Table 8 describes some of the fields.
Table 8. VoIP Interface Configuration
Field | Comments |
|
|
Name | Specify what you are installing. For example, gateway or agent channels. |
|
|
Interface | Options are SipGateway, Sip, H323Gateway, and H323. Specify what you |
| are installing, and what your gateway is passing to you. |
|
|
Number of | Set this value to the number of channels the call center plans to use. The |
Channels | number cannot exceed 120 channels for each server, and includes the |
| agent channels. |
|
|
Gateway IP | Address of the gateway that is sending the calls. |
Address |
|
|
|
Gateway Type | Options are Unknown, Audio codes, Quintum, Cisco. |
|
|
Default DNIS | The DNIS that is sent if a DNIS is not received from a project. |
|
|
Sip Port | 5060 |
|
|
Enable Takeback | If this option is enabled, it prevents a call that is transferred out of |
| system from tying up a line. This service must be enabled with your |
| carrier. |
|
|
Outbound | Select the check box if the call center allows outbound calling. |
|
|
Predictive | Select this check box if the call center allows predictive calling. |
|
|
PBX | Select this check box to allow the call center to act as a PBX. |
|
|
Configuring the Redirect Server Resource
The Redirect Server is used to route calls to multiple call centers for load balancing. You can specify that all inbound calls are to be directed to a specific set of call centers.
To configure Redirect Server
1From Network Manager, choose Redirect Server as the resource to modify.
2From the Resources menu, choose Modify Resource.
3From the Resource Information dialog box, click Advanced.
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