Installing CCA Server Components ■ Configuring CCA Resources
4From the Redirect Server dialog box (Figure 4), select the call center from the Call Centers Unused list, and move it to the Call Centers Used list. Specify the call center to which calls will be routed.
Figure 4. Redirect Server Configuration
5Enter the Server IP Address. (This is the IP address of the machine where the Redirect Server is installed.)
6Click Save.
Configuring the MP3 Server Resource
The MP3 Server is responsible for automatically converting all WAV files listed in the QualityControl table and History tables to MP3 format to facilitate transfer from the File Server to remote users such as Agents and Supervisors, and to reduce the amount of storage required for these files. Complete the steps in the following procedure to configure an MP3 server.
NOTE: Before configuring the MP3 Server, you need to install an mp3 converter on the same host with the FTP server.
To configure an MP3 server
1From Network Manager, choose MP3 Server as the resource to modify.
2From the Resources menu, choose Modify Resource.
3From the Resource Information dialog box, click Advanced.
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