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Oracle Audio Technologies 8.1 manual Contact Center Anywhere Installation Guide

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Contact Center Anywhere Installation Guide

Version 8.1

March 2007

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Oracle Audio Technologies 8.1 manual Contact Center Anywhere Installation Guide

Contents

Contact Center Anywhere Installation Guide Copyright 2005, 2007, Oracle. All rights reserved Contents Index Topic Description What’s New in This ReleasePage CCA Architecture Overview CCA Overview RequirementsCA Architecture Overview Tier ZeroTier Two Tier OneTier Three Software RequirementsRequirement CCA Installation Overview Database Configuration Options Configuring the DatabaseConfiguring an Oracle 9i Database for Creating a New Oracle 9i DatabaseTo create a new Oracle 9i database Upgrading an Older Oracle 9i Database for CCA To upgrade an Oracle 9i database for CCACreating a New Database on MS SQL Server Configuring a MS SQL Server 2000 DatabaseTo create a MS SQL database Contact Center Anywhere Installation Guide Version Upgrading Database on MS SQL Server To upgrade an older MS SQL Server databaseContact Center Anywhere Installation Guide Version Contact Center Anywhere Installation Guide Version Creating Database Connection to the Application Server Installing CCA Server ComponentsTo create an Odbc data source for Oracle 9i Database Server Creating an Odbc Data Source for Oracle 9i DatabaseField Description Comments To create an Odbc data source for SQL Server Creating an Odbc Data Source for Ms SQL Server DBTo install CCA application server files Installing CCA Application FilesTo install the TCPIPBus on Ms Windows Installing the TCPIPBusTo install the TCPIPBus on Solaris/Linux Using the Network Manager to Manage CCA Resources Configuring CCA ResourcesTo use Network Manager To add a host manager Adding Shared and Dedicated Server ResourcesInstalling CCA Server Components Configuring CCA Resources To add a resource in Network Manager Configuring Resources Using Network ManagerTo configure the Call Center resource Configuring the Call Center ResourceField Comments Sample Figure To configure Redirect Server Configuring the Redirect Server ResourceTo configure an MP3 server Configuring the MP3 Server ResourceConfiguring the CTI Server Resource Configuring the MCU Server ResourceTo configure an MCU server Starting and stopping TCPIPBus To configure the CTI serverStarting and Stopping CCA Resources To start and stop resourcesConfiguring the Web Server To create a Jdbc Connection pool Creating Jdbc Connection Pool on OAS 10gField Name Value Deploying CCA Web Applications on OAS 10g Creating Jdbc Data Source on OAS 10gTo create a Jdbc Data Source To deploy TAW Deploying the TAW ApplicationContext Parameter Name Parameter Value Deploying the CCA Application Updating the System Configuration KeyDeploying Integration application Deploying CCA Web Applications on WebLogic 8.1 SP5 To update the system configuration keyTo create a new WebLogic server domain Creating a New Server DomainTo install WebLogic as a service Installing WebLogic as a Windows ServiceDeploying CCA web applications on WebLogic To configure the Jdbc connection pool Configuring the Jdbc Connection PoolTo configure the Jdbc data source Configuring the Jdbc Data SourceTo deploy CCA To deploy the Integration Application Deploying the Integration ApplicationTo login to AM Logging in Administration Manager AMTo login the Integrated Client Getting Started With CCATo enable the Partition feature Enabling the Partition FeatureMaking interactions Making interactionsGetting Started With CCA Making interactions Page Index SymbolsIndex M