Index

Symbols

.profile 23 /usr/ccanywhere 22

A

add a host manager 26 add a resource 28

Adding Shared and Dedicated Server Resources 26

Administration console home page 36 Application Storage URL 40 applicationPath 38

Audio codes 31 Auto Answer Call 29

B

BEA's MS SQL Server Driver (Type 4) 44 busConnection 38 busConnectionBackup 38

C

Call Center 29

CCA Architecture 5

CCA_INSTALL_PATH 23

Chinese 11

Cisco 31

Com Switch Manager 27

Configuring CCA Resources 25

Connection Creation Retry Frequency 44

Connection Factory Class 36

Connection Pool 36

Connection Successful 44

Contact Center Anywhere 5

Context Root 39

Country Code 29

Creating Database Connection 19

CTI Bridge 27

CTI Server 33

Custom Configuration 41

D

Data Source Name 20 databaseDatasource 38 databasePassword 38 databaseUser 38

Dedicated resources 8 Default DNIS 31

Default Resources dialog 27 Deploying Integration application 39 Deploying the CCA Application 39 Deploying the TAW Application 38 Dial Out 29

Dial Plan Group 30 DMZ zone 7

E

Environment Variables 22

Express 41

Ext length 29

F

Frame Per Second 30

G

Gateway IP Address 31

Gateway Type 31

H

Host Manager 26

HTTP/J2EE server 7

I

Initial Capacity 44

Installing CCA Application Files 22

Installing WebLogic as a Windows Service 42

InstallService.cmd 42 Int Prefix 29 Interface 31 Internet Zone 6 isReportServer 38

J

Japanese 11

JBDC URL 37

JDBC Data Source 37

L

Latin 11

LD_LIBRARY_PATH 23

Contact Center Anywhere Installation Guide Version 8.1

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Oracle Audio Technologies 8.1 manual Index, Symbols