Oracle Audio Technologies 8.1 instruction

What’s New in This Release ■

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Contact Center Anywhere Installation Guide Version 8.1

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Oracle Audio Technologies 8.1 manual

Contents

Contact Center Anywhere Installation Guide Copyright 2005, 2007, Oracle. All rights reserved Contents Index What’s New in This Release Topic DescriptionPage CCA Overview Requirements CCA Architecture Overview Tier Zero CA Architecture Overview Tier One Tier Two Software Requirements Tier Three Requirement CCA Installation Overview Configuring an Oracle 9i Database for Configuring the DatabaseDatabase Configuration Options Creating a New Oracle 9i Database To create a new Oracle 9i database To upgrade an Oracle 9i database for CCA Upgrading an Older Oracle 9i Database for CCA Configuring a MS SQL Server 2000 Database Creating a New Database on MS SQL ServerTo create a MS SQL database Contact Center Anywhere Installation Guide Version To upgrade an older MS SQL Server database Upgrading Database on MS SQL Server Contact Center Anywhere Installation Guide Version Contact Center Anywhere Installation Guide Version Installing CCA Server Components Creating Database Connection to the Application Server Creating an Odbc Data Source for Oracle 9i Database To create an Odbc data source for Oracle 9i Database ServerField Description Comments Creating an Odbc Data Source for Ms SQL Server DB To create an Odbc data source for SQL Server Installing CCA Application Files To install CCA application server files Installing the TCPIPBus To install the TCPIPBus on Ms Windows To install the TCPIPBus on Solaris/Linux Configuring CCA Resources Using the Network Manager to Manage CCA ResourcesTo use Network Manager Adding Shared and Dedicated Server Resources To add a host manager Installing CCA Server Components Configuring CCA Resources Configuring Resources Using Network Manager To add a resource in Network Manager Configuring the Call Center Resource To configure the Call Center resourceField Comments Sample Figure Configuring the Redirect Server Resource To configure Redirect Server Configuring the MP3 Server Resource To configure an MP3 server Configuring the MCU Server Resource Configuring the CTI Server ResourceTo configure an MCU server Starting and Stopping CCA Resources To configure the CTI serverStarting and stopping TCPIPBus To start and stop resources Configuring the Web Server Creating Jdbc Connection Pool on OAS 10g To create a Jdbc Connection poolField Name Value Creating Jdbc Data Source on OAS 10g Deploying CCA Web Applications on OAS 10gTo create a Jdbc Data Source Deploying the TAW Application To deploy TAWContext Parameter Name Parameter Value Updating the System Configuration Key Deploying the CCA ApplicationDeploying Integration application To update the system configuration key Deploying CCA Web Applications on WebLogic 8.1 SP5 Creating a New Server Domain To create a new WebLogic server domain Installing WebLogic as a Windows Service To install WebLogic as a serviceDeploying CCA web applications on WebLogic Configuring the Jdbc Connection Pool To configure the Jdbc connection pool Configuring the Jdbc Data Source To configure the Jdbc data source To deploy CCA Deploying the Integration Application To deploy the Integration Application To login the Integrated Client Logging in Administration Manager AMTo login to AM Getting Started With CCA Making interactions Enabling the Partition FeatureTo enable the Partition feature Making interactions Getting Started With CCA Making interactions Page Symbols Index Index M