Getting Started With CCA ■ Making interactions
3Login Integrated Client.
4Make an inbound call to CCA system. Make sure that agent can accept the call.
5Make an outbound call. Make sure that agent can connect to an outbound number.
6Send an email interaction. Make sure that agent can receive the email.
7Send an chat request to CCA system. Make sure that agent can chat with the customer.
Contact Center Anywhere Installation Guide Version 8.1
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