Oracle Audio Technologies 8.1 manual Requirement

CCA Overview and Requirements ■ Software Requirements

Table 2. Software Requirements

Item	Requirement
Operating system	One of the following operating system versions:
	■ Microsoft Windows 2000 Server
	■ Microsoft Windows 2003 Server(32-bit)
	■ Sun Solaris 9 (32-bit or 64-bit)
	■ Sun Solaris 10 (5.10)
	■ Red Hat Enterprise Linux AS4 for x86
Database server	One of the following database servers:
	■ Microsoft SQL Server 2000 Service Pack 3
	■ Oracle 9i Database Server
	■ Oracle 10g Database Server
Web server	One of the following Web servers:
	■ Oracle Application Server 10g Release 3.
	■ BEA WebLogic 8.1 Service Pack 5.
Client Web browser	One of the following Web browser:
	■ Microsoft Internet Explorer 6.
	■ Microsoft Internet Explorer 7.
Others	The following softwares must be installed:
	■ Sun Java JDK 1.4.2_13 installed on Web server.
	■ Sun Java JRE 1.5.0 Update 10 installed on client PC, where Web
	browser is launches CCA.
	■ FTP server: The FTP server hosts all voicemails, quality recordings,
	agent and supervisor recordings, faxes, and so on. Typically, this
	server is a separate physical file server with plenty of disk space.
Optional tools	■ A media player on client PC to listen to voice mails, recordings, and son
	on.
	■ A sound recorder to record prompts.
	■ Adobe Acrobat to view advanced reports.
	■ SNMP client to receive traps generated by CCA SNMP agent.
	■ Converter for wav-to-mp3 installed on the same host with FTP server
	to run MP3 server.

Contact Center Anywhere Installation Guide Version 8.1

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