Handling Calls from the 480i CT Base Station

When you are connected to a call, you can use the softkeys or hard keys on the phone to transfer, conference or place a call on hold.

Placing a Call on Hold

When you place a call on hold, only your phone can retrieve the call. To place a call on hold:

1.Connect to the call (if not already connected).

2.Press the Hold softkey

Tue May 17 10:19am 00:27

L1 Hold

>201 Keri March

The line/call appearance light will begin to flash slowly. The screen will display “Hold...” with the line number the call is held on the phone.

When on Hold

When you have been placed on hold, you cannot hear any voice from the caller. The call/line appearance light for the line you are on will remain solid to indicate that you are still connected.

Tue May 17 10:19am 00:27

L1 Connected

>201 Keri March

Automatic Hold

When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone will automatically put your current call on hold as soon as you press a new line/call appearance button.

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information by pressing 3and 4navigation keys. To reconnect to a call press the line/ call appearance button where that call is being held. If you press the call/line appearance button again, you will disconnect from the call.

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer before the receiving party answers the call.

Consultative Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call.

Handling Calls from the 480i CT Base Station

16/IP Phone User Guide

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Aastra Telecom 480I CT manual Handling Calls from the 480i CT Base Station, Placing a Call on Hold, Transferring Calls