Troubleshooting | Acer 7730A manual

TravelMate 7730/7730G

Chapter 4

Troubleshooting

❑

❑

❑

❑

❑

❑

❑

❑

Diagnosing problems System test procedures

Power-OnSelf-Test (POST) error message Index of error messages

Phoenix BIOS beep codes Symptom-to-FRU error messages Intermittent problems Undetermined problems

135

Image 145

Acer 7730A manual Troubleshooting

Contents

Service Guide Revision History Date Chapter UpdatesCopyright Disclaimer Preface ConventionsPage Contents Replacing notebook components Microsoft Windows Vista Environment Test 236 Viii Chapter System specifications Platform For TravelMate FeaturesFor TravelMate 7730G System Memory Input devices Storage subsystemAudio Ports CommunicationEnvironment System block diagram LCD panel Acer notebook tourDescription Palm rest Icon Description Front Hdmi Left Rear Right Bottom view Icon Function Description IndicatorsHDD Easy-launch buttons Touchpad basics Using the keyboardFunction Left Button Right Button Main touchpad Lock key Description Lock keys Key Description Windows keys Hotkey Icon Function Description Hotkeys Specification Hardware specifications and configurationsControllers Controller Memory Slot Total Memory Hard Disk Drive0MB Drive Format WD2500BEVT MK2546GSX MK1646GSX MK1246GSX MK8046GSXWD1200BEVS DVD-CDRW drive Power RequirementWith CD Disc With DVD Disc Applicable CD Formats Applicable DVD formats Read DVD burner Loading mechanism Tray Power Requirement CD-ROM DVD-ROM CD-ROM XA CD-DA DVD±RWCD-R DVD-R CD-RW DVD-R DL DVD-RW DVD-RAM CD-R DVD-R DL CD-RW DVD-RW DVD-RAM Blu-ray drive LG LP171WP4 VDD Typical Power Consumption watt Weight without inverter Video subsystem Inverter Pointing device KeyboardMemory card reader ExpressCard NewCard Bluetooth Wired LANAudio USB Buttons/Indicators/Ports Wireless LANModem ICH9M Fingerprint reader CPU Temperature Fan Speed rpm Acoustic Level dBACamera Fan Power supply BatteryPower savings Acpi mode Power Management System specifications System utilities Navigating the Bios Setup Utility Bios Setup UtilityTo run the Bios Setup Utility To use the Bios Setup Utility Parameter Description Bios Setup Utility screens Information screen Main screen Parameter Description Format/Option Advanced screen Security screen Parameter Description Option Setting a Password To set the Supervisor passwordClear or Set To set the User password System utilities Boot Option Description Exit To use Phlash Bios Flash utility Removing a HDD password lock Removing a password lockRemoving a Supervisor password lock Type biospw 14452 System utilities Replacing notebook components Tape Preventing static electricity discharge Preparing your work space Tools required Remove a PC Card Preparing the notebookRemoving an ExpressCard To remove the battery Removing the batteryRemoving a memory card To remove a memory card Tools you need to complete this task Adding or replacing memory modulesLocating components To add or replace memory modules Thumb notch Pull the memory module out of the slot Replacing notebook components Additional materials you need to complete this task Replacing the graphics cardScrews removed during this task To replace the graphics card Remove the graphics card screws Thermal grease To replace the primary hard drive Replacing the primary hard drive Thumb notch Replacing notebook components To replace the Ieee 802.11 wireless card Replacing the Ieee 802.11 wireless card Thumb notch Remove the wireless card screws Replacing notebook components To replace the Cmos battery Replacing the Cmos battery Replacing notebook components To replace the secondary hard drive Replacing the secondary hard drive Thumb notch Replacing notebook components To replace the optical drive Replacing the optical drive Carefully slide the drive out of the drive bay To replace the keyboard cover Replacing the keyboard cover Replacing notebook components To replace the keyboard Replacing the keyboard Clip To replace the status indicator board Replacing the power button board Screw To replace the LCD assembly Replacing the LCD assembly Replacing notebook components Screw Screw To replace the inverter Replacing the inverter Remove the screws from the front of the LCD panel assembly To replace the LCD panel Replacing the LCD panel Insert Remove the grounding screw from the LCD panel lid To replace the LCD panel hinges Replacing the LCD panel hinges Replacing notebook components To replace the web cam Replacing the web cam Screw Page Page Replacing the palm rest To replace the palm rest Touchpad Fingerprint Connector Reader connector Remove the screws from the top of the palm rest 100 101 102 103 Replacing the microphone and speakersTo replace the microphone and speakers 104 105 To replace the touchpad button board/fingerprint assembly Replacing the touchpad button board/ fingerprint assembly106 107 108 109 Replacing the button boardTo replace the button board 110 111 To replace the Express Card assembly Replacing the ExpressCard NewCard assembly112 113 To replace the Bluetooth card Replacing the Bluetooth card114 115 116 117 Replacing the modemTo replace the modem 118 119 120 Replacing the system board To replace the system board 121 122 123 124 Replacing the cooling assembly 125 To replace the cooling assembly 126 127 128 129 Replacing the processor To replace the processor 130 131 132 133 134 Troubleshooting 136 Diagnosing problems Testing the external diskette drive System test proceduresTesting the external CD-ROM drive Testing the keyboard or auxiliary input device Testing the power system Testing the memory138 To check the battery pack using hardware Testing the touchpad139 140 Power-On Self-Test Post error message Error codes Index of error messagesError messages 141 CPU ID 142 No-beep Error Messages FRU/Action in Sequence No-beep error messages143 144 Phoenix Bios beep codesCode Beeps Post Routine Description 145 146 Code Beeps 147 Indicator Symptom-to-FRU error messagesPower Symptom / Error Action in Sequence 149 Power managementSound Devices 150 Keyboard and touchpad 151 To analyze an intermittent problem Intermittent problems152 153 Undetermined problemsTo isolate a failing FRU 154 Jumper and connector locations 156 System board top connectors 157 System board bottom connectors Clearing the password check Clearing password check and Bios recovery158 Bios Recovery Boot Block Bios Recovery by Crisis DisketteBios Recovery Hotkey 159 160 FRU Field-Replaceable Unit list 162 Introduction 163 Travelmate 7730/7730G exploded diagram 164 165 Travelmate 7730/7730G FRU listCategory Part Name and Description Acer Part No 166 167 DVD/CDRW Combo Modules 168DVD-RW Drives Heatsinks 169 Category Part Name and Description Acer Part No Keyboards 170 171 172 Appendix a Model definition and configuration 174 Wireless LAN SP1x2MMW BluetoothModel TM7730-843G50Mi Country C2DP8400 175 Acer Part No LX.TPK0X.001 Description 176 177 Model TM7730G-843G64Mi Country 178Acer Part No LX.TPL0X.001 Description HDD 1 GB N320GB5.4KS HDD 2 GB Acer Part No LX.TPL0Z.001 Description 179 180 181 Wireless LAN SP3x3MMW BluetoothC2DP8600 182 Model TM7730G-844G50Bi 183Country Portugal Acer Part No LX.TPL0X.010 Description 184 185 Country Norway Acer Part No LX.TPK0X.014 Description 186 Country Russia Acer Part No LX.TPK0X.017 Description 187 Country Eastern Europe Acer Part No LX.TPK0X.020 Description 188 Country Hungary Acer Part No LX.TPK0X.022 Description 189 190 191 Country Turkey Acer Part No LX.TPK0X.031 Description 192Country Turkey Acer Part No LX.TPK0X.032 Description Country Middle East Acer Part No LX.TPK0X.033 Description 193Country Middle East Acer Part No LX.TPK0X.034 Description Country Middle East Acer Part No LX.TPK0X.035 Description Country Middle East Acer Part No LX.TPK0X.036 Description 194Country Middle East Acer Part No LX.TPK0X.037 Description Country Middle East Acer Part No LX.TPK0X.038 Description 195 Wireless LAN SP1x2MMW Bluetooth Model TM7730G-844G32MiCountry South Africa Acer Part No LX.TPL0X.011 Description Model TM7730G-844G32Mi 196Country South Africa Acer Part No LX.TPL0X.012 Description Country Denmark Acer Part No LX.TPL0X.013 Description Country Germany Acer Part No LX.TPL0X.014 Description 197Country Belgium Acer Part No LX.TPL0X.015 Description Country Holland Acer Part No LX.TPL0X.027 Description Country Czech Acer Part No LX.TPL0X.016 Description 198Country Luxembourg Acer Part No LX.TPL0X.028 Description Country Norway Acer Part No LX.TPL0X.029 Description Country Russia Acer Part No LX.TPL0X.031 Description 199 Country South Africa Acer Part No LX.TPL0X.047 Description 200Country Denmark Acer Part No LX.TPL0X.048 Description Country Middle East Acer Part No LX.TPL0X.020 Description Country Middle East Acer Part No LX.TPL0X.021 Description 201Country Middle East Acer Part No LX.TPL0X.022 Description Country Middle East Acer Part No LX.TPL0X.023 Description Country Middle East Acer Part No LX.TPL0X.024 Description 202Country Switzerland Acer Part No LX.TPL0X.025 Description Country Acer Part No LX.TPL0X.045 Description Country South Africa Acer Part No LX.TPL0X.046 Description 203 Country Hungary Acer Part No LX.TPL0X.036 Description 204 Country Portugal Acer Part No LX.TPL0X.039 Description 205 Country Spain Acer Part No LX.TPL0X.040 Description 206Country Greece Acer Part No LX.TPL0X.041 Description Country Greece Acer Part No LX.TPL0X.042 Description Country Israel Acer Part No LX.TPL0X.043 Description 207Country Italy Acer Part No LX.TPL0X.044 Description Country Turkey Acer Part No LX.TPL0X.017 Description Country Turkey Acer Part No LX.TPL0X.018 Description 208Country Middle East Acer Part No LX.TPL0X.019 Description Country France Acer Part No LX.TPL0X.049 Description Country Germany Acer Part No LX.TPL0X.050 Description 209Country Luxembourg Acer Part No LX.TPL0X.053 Description Country Belgium Acer Part No LX.TPL0X.051 Description Country Holland Acer Part No LX.TPL0X.052 Description 210Country Spain Acer Part No LX.TPL0X.061 Description Country Greece Acer Part No LX.TPL0X.062 Description 211Country Greece Acer Part No LX.TPL0X.063 Description Country Israel Acer Part No LX.TPL0X.064 Description Country Italy Acer Part No LX.TPL0X.065 Description 212Country Czech Acer Part No LX.TPL0X.054 Description Country Eastern Europe Acer Part No LX.TPL0X.056 Description 213 Country Hungary Acer Part No LX.TPL0X.059 Description 214Country Turkey Acer Part No LX.TPL0X.066 Description Country Turkey Acer Part No LX.TPL0X.067 Description Country Middle East Acer Part No LX.TPL0X.068 Description 215Country Middle East Acer Part No LX.TPL0X.069 Description Country Middle East Acer Part No LX.TPL0X.070 Description Country Middle East Acer Part No LX.TPL0X.071 Description 216Country Middle East Acer Part No LX.TPL0X.072 Description Country Middle East Acer Part No LX.TPL0X.073 Description 217 Wireless LAN SP1x2MMW Bluetooth Model TM7730-863G32MiCountry Switzerland Acer Part No LX.TPL0X.074 Description Country Acer Part No LX.TPL0X.075 Description 218 Wireless LAN SP3x3MMW Bluetooth Model TM7730G-944G50MiModel TM7730-863G32Mi C2DT9400 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 Test compatible components Appendix B 236 Microsoft Windows Vista Environment TestCRT Port Test USB Port Test PQI RS-MMC 256MB 237 238 Online support information Appendix C 240 Index 241 242 Page MAN Monserrat SVC GDE R0 06/08