154 | Acer 7730A guide

154	Chapter 4: Troubleshooting

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Acer 7730A manual 154

Contents

Service Guide Date Chapter Updates Revision HistoryCopyright Disclaimer Conventions PrefacePage Contents Replacing notebook components 236 Microsoft Windows Vista Environment Test Viii System specifications Chapter Features Platform For TravelMateFor TravelMate 7730G System Memory Audio Storage subsystemInput devices Environment CommunicationPorts System block diagram Description Acer notebook tourLCD panel Palm rest Front Icon Description Left Hdmi Right Rear Bottom view HDD IndicatorsIcon Function Description Easy-launch buttons Function Left Button Right Button Main touchpad Using the keyboardTouchpad basics Lock keys Lock key Description Windows keys Key Description Hotkeys Hotkey Icon Function Description Hardware specifications and configurations SpecificationControllers Controller Memory Hard Disk Drive Slot Total Memory0MB Drive Format WD1200BEVS MK2546GSX MK1646GSX MK1246GSX MK8046GSXWD2500BEVT Power Requirement DVD-CDRW driveWith CD Disc With DVD Disc Applicable CD Formats Applicable DVD formats Read Loading mechanism Tray Power Requirement DVD burner CD-DA DVD±RW CD-ROM DVD-ROM CD-ROM XACD-R DVD-R CD-RW DVD-R DL DVD-RW DVD-RAM CD-R DVD-R DL CD-RW DVD-RW DVD-RAM Blu-ray drive VDD LG LP171WP4 Typical Power Consumption watt Weight without inverter Inverter Video subsystem Keyboard Pointing deviceMemory card reader ExpressCard NewCard Wired LAN BluetoothAudio USB Wireless LAN Buttons/Indicators/PortsModem ICH9M CPU Temperature Fan Speed rpm Acoustic Level dBA Fingerprint readerCamera Fan Battery Power supplyPower savings Acpi mode Power Management System specifications System utilities Bios Setup Utility Navigating the Bios Setup UtilityTo run the Bios Setup Utility To use the Bios Setup Utility Bios Setup Utility screens Information screen Parameter Description Main screen Parameter Description Format/Option Advanced screen Security screen Clear or Set Setting a Password To set the Supervisor passwordParameter Description Option To set the User password System utilities Boot Exit Option Description Bios Flash utility To use Phlash Removing a Supervisor password lock Removing a password lockRemoving a HDD password lock Type biospw 14452 System utilities Replacing notebook components Preventing static electricity discharge Tape Preparing your work space Tools required Removing an ExpressCard Preparing the notebookRemove a PC Card Removing the battery To remove the batteryRemoving a memory card To remove a memory card Adding or replacing memory modules Tools you need to complete this taskLocating components To add or replace memory modules Thumb notch Pull the memory module out of the slot Replacing notebook components Replacing the graphics card Additional materials you need to complete this taskScrews removed during this task To replace the graphics card Remove the graphics card screws Thermal grease Replacing the primary hard drive To replace the primary hard drive Thumb notch Replacing notebook components Replacing the Ieee 802.11 wireless card To replace the Ieee 802.11 wireless card Thumb notch Remove the wireless card screws Replacing notebook components Replacing the Cmos battery To replace the Cmos battery Replacing notebook components Replacing the secondary hard drive To replace the secondary hard drive Thumb notch Replacing notebook components Replacing the optical drive To replace the optical drive Carefully slide the drive out of the drive bay Replacing the keyboard cover To replace the keyboard cover Replacing notebook components Replacing the keyboard To replace the keyboard Clip Replacing the power button board To replace the status indicator board Screw Replacing the LCD assembly To replace the LCD assembly Replacing notebook components Screw Screw Replacing the inverter To replace the inverter Remove the screws from the front of the LCD panel assembly Replacing the LCD panel To replace the LCD panel Insert Remove the grounding screw from the LCD panel lid Replacing the LCD panel hinges To replace the LCD panel hinges Replacing notebook components Replacing the web cam To replace the web cam Screw Page Page Replacing the palm rest To replace the palm rest Touchpad Fingerprint Connector Reader connector Remove the screws from the top of the palm rest 100 101 102 To replace the microphone and speakers Replacing the microphone and speakers103 104 105 106 Replacing the touchpad button board/ fingerprint assemblyTo replace the touchpad button board/fingerprint assembly 107 108 To replace the button board Replacing the button board109 110 111 112 Replacing the ExpressCard NewCard assemblyTo replace the Express Card assembly 113 114 Replacing the Bluetooth cardTo replace the Bluetooth card 115 116 To replace the modem Replacing the modem117 118 119 Replacing the system board 120 121 To replace the system board 122 123 Replacing the cooling assembly 124 To replace the cooling assembly 125 126 127 128 Replacing the processor 129 130 To replace the processor 131 132 133 134 Troubleshooting Diagnosing problems 136 System test procedures Testing the external diskette driveTesting the external CD-ROM drive Testing the keyboard or auxiliary input device 138 Testing the memoryTesting the power system 139 Testing the touchpadTo check the battery pack using hardware Power-On Self-Test Post error message 140 Index of error messages Error codesError messages 141 142 CPU ID 143 No-beep error messagesNo-beep Error Messages FRU/Action in Sequence Code Beeps Post Routine Description Phoenix Bios beep codes144 145 146 147 Code Beeps Symptom-to-FRU error messages IndicatorPower Symptom / Error Action in Sequence Sound Power management149 150 Devices 151 Keyboard and touchpad 152 Intermittent problemsTo analyze an intermittent problem To isolate a failing FRU Undetermined problems153 154 Jumper and connector locations System board top connectors 156 System board bottom connectors 157 158 Clearing password check and Bios recoveryClearing the password check Bios Recovery by Crisis Diskette Bios Recovery Boot BlockBios Recovery Hotkey 159 160 FRU Field-Replaceable Unit list Introduction 162 Travelmate 7730/7730G exploded diagram 163 164 Category Part Name and Description Acer Part No Travelmate 7730/7730G FRU list165 166 167 DVD-RW Drives 168DVD/CDRW Combo Modules 169 Heatsinks 170 Category Part Name and Description Acer Part No Keyboards 171 172 Model definition and configuration Appendix a Wireless LAN SP1x2MMW Bluetooth 174Model TM7730-843G50Mi Country C2DP8400 175 176 Acer Part No LX.TPK0X.001 Description 177 178 Model TM7730G-843G64Mi CountryAcer Part No LX.TPL0X.001 Description HDD 1 GB N320GB5.4KS HDD 2 GB 179 Acer Part No LX.TPL0Z.001 Description 180 C2DP8600 Wireless LAN SP3x3MMW Bluetooth181 182 Country Portugal Acer Part No LX.TPL0X.010 Description 183Model TM7730G-844G50Bi 184 185 186 Country Norway Acer Part No LX.TPK0X.014 Description 187 Country Russia Acer Part No LX.TPK0X.017 Description 188 Country Eastern Europe Acer Part No LX.TPK0X.020 Description 189 Country Hungary Acer Part No LX.TPK0X.022 Description 190 191 Country Turkey Acer Part No LX.TPK0X.032 Description 192Country Turkey Acer Part No LX.TPK0X.031 Description 193 Country Middle East Acer Part No LX.TPK0X.033 DescriptionCountry Middle East Acer Part No LX.TPK0X.034 Description Country Middle East Acer Part No LX.TPK0X.035 Description 194 Country Middle East Acer Part No LX.TPK0X.036 DescriptionCountry Middle East Acer Part No LX.TPK0X.037 Description Country Middle East Acer Part No LX.TPK0X.038 Description Country South Africa Acer Part No LX.TPL0X.011 Description Wireless LAN SP1x2MMW Bluetooth Model TM7730G-844G32Mi195 196 Model TM7730G-844G32MiCountry South Africa Acer Part No LX.TPL0X.012 Description Country Denmark Acer Part No LX.TPL0X.013 Description 197 Country Germany Acer Part No LX.TPL0X.014 DescriptionCountry Belgium Acer Part No LX.TPL0X.015 Description Country Holland Acer Part No LX.TPL0X.027 Description 198 Country Czech Acer Part No LX.TPL0X.016 DescriptionCountry Luxembourg Acer Part No LX.TPL0X.028 Description Country Norway Acer Part No LX.TPL0X.029 Description 199 Country Russia Acer Part No LX.TPL0X.031 Description 200 Country South Africa Acer Part No LX.TPL0X.047 DescriptionCountry Denmark Acer Part No LX.TPL0X.048 Description Country Middle East Acer Part No LX.TPL0X.020 Description 201 Country Middle East Acer Part No LX.TPL0X.021 DescriptionCountry Middle East Acer Part No LX.TPL0X.022 Description Country Middle East Acer Part No LX.TPL0X.023 Description 202 Country Middle East Acer Part No LX.TPL0X.024 DescriptionCountry Switzerland Acer Part No LX.TPL0X.025 Description Country Acer Part No LX.TPL0X.045 Description 203 Country South Africa Acer Part No LX.TPL0X.046 Description 204 Country Hungary Acer Part No LX.TPL0X.036 Description 205 Country Portugal Acer Part No LX.TPL0X.039 Description 206 Country Spain Acer Part No LX.TPL0X.040 DescriptionCountry Greece Acer Part No LX.TPL0X.041 Description Country Greece Acer Part No LX.TPL0X.042 Description 207 Country Israel Acer Part No LX.TPL0X.043 DescriptionCountry Italy Acer Part No LX.TPL0X.044 Description Country Turkey Acer Part No LX.TPL0X.017 Description 208 Country Turkey Acer Part No LX.TPL0X.018 DescriptionCountry Middle East Acer Part No LX.TPL0X.019 Description Country France Acer Part No LX.TPL0X.049 Description 209 Country Germany Acer Part No LX.TPL0X.050 DescriptionCountry Luxembourg Acer Part No LX.TPL0X.053 Description Country Belgium Acer Part No LX.TPL0X.051 Description Country Spain Acer Part No LX.TPL0X.061 Description 210Country Holland Acer Part No LX.TPL0X.052 Description 211 Country Greece Acer Part No LX.TPL0X.062 DescriptionCountry Greece Acer Part No LX.TPL0X.063 Description Country Israel Acer Part No LX.TPL0X.064 Description Country Czech Acer Part No LX.TPL0X.054 Description 212Country Italy Acer Part No LX.TPL0X.065 Description 213 Country Eastern Europe Acer Part No LX.TPL0X.056 Description 214 Country Hungary Acer Part No LX.TPL0X.059 DescriptionCountry Turkey Acer Part No LX.TPL0X.066 Description Country Turkey Acer Part No LX.TPL0X.067 Description 215 Country Middle East Acer Part No LX.TPL0X.068 DescriptionCountry Middle East Acer Part No LX.TPL0X.069 Description Country Middle East Acer Part No LX.TPL0X.070 Description 216 Country Middle East Acer Part No LX.TPL0X.071 DescriptionCountry Middle East Acer Part No LX.TPL0X.072 Description Country Middle East Acer Part No LX.TPL0X.073 Description Wireless LAN SP1x2MMW Bluetooth Model TM7730-863G32Mi 217Country Switzerland Acer Part No LX.TPL0X.074 Description Country Acer Part No LX.TPL0X.075 Description Wireless LAN SP3x3MMW Bluetooth Model TM7730G-944G50Mi 218Model TM7730-863G32Mi C2DT9400 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 Appendix B Test compatible components Microsoft Windows Vista Environment Test 236CRT Port Test USB Port Test 237 PQI RS-MMC 256MB 238 Appendix C Online support information 240 241 Index 242 Page MAN Monserrat SVC GDE R0 06/08