Troubleshooting | Acer AS8950G manual

CHAPTER 4

Troubleshooting

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Acer AS8950G manual Troubleshooting

Contents

Serviceguide Revision History /TPH15spoolM program General informationPage Chapter System Utilities Machine Maintenance Procedures Troubleshooting FRU Field Replaceable Unit List Page Chapter Features Page Page Features Graphics Audio SubsystemPrivacy Control AMD Radeon HD 6850M Communication Optical Media DriveWebcam BD-R DL Power Adapter and Battery Dimension and WeightPorts Special Keys and Controls WarrantyEnvironment Optional Items Software Web links and utilities Top View Icon Description Top View Controller Communication Hardware Specifications and Configurations Media Console Icon Description Movie Media Console Closed Front View Icon Description Closed Front View Rear View Left View Icon Description Left View Left View Icon Description Right View Icon Description Right View Base View Icon Description Base View Touchpad Function Main TouchPad Left Button Right Button Touchpad Basics Desired access Num Lock on Num Lock off Using the KeyboardLock Keys Embedded Numeric Keypad 10. Windows Keys Windows KeysFunctions supported by Windows XP 11. Keyboard Hot Keys Hot Keys Keyboard Hot Keys 11. System Block Diagram System Block Diagram Computer specifications Metric Imperial Specification Tables Processor Specification System Board Major Chips Specification FSB DMI/QBI CPUPage Bios Video Interface SpecificationSlot 1 MB Slot 2 MB Slot 3MB Slot 4MB Total Memory W25X16AVSSIG W25Q32BVSSIG Keyboard Specification LAN Interface SpecificationLSO/TCO Hard Disk Drive AVL components Specification WD5000BPVT MK7559GSXP WD6400BPVT WD7500BPVT Hlds Super-Multi Drive SpecificationGT32N GT34N DVD DVD-VIDEO, DVD-ROM DVD-R4.7GB, DVD-R DL UJ8A0DVD+R, DVD+R DL, DVD+RW DVD-RAM4.7GB CD-ROM BDC-TD03RS DVR-TD10RSDVD-RAM BD9 Specification DS-8A5SH PldsCD-ROM DVD-ROM DVD-RW, DVD+RW, DVD-R 4.7G UJ141AL BD Drive Items Specifications Items Specifications DVD+RW 4.7G, DVD+R, DVD+R DL, DVD-R DL, DVD-RAM DS-4E1SBD-ROM, BD-ROM DL, BD-R, BD-R DL, BD-RE, BD-RE DL LCD Inverter not available with this model Specification LED SpecificationCHI MEI ATI Graphics Controller Specification Bluetooth Module Specifications Bluetooth Interface SpecificationsCamera Specification JST SM08B Surs TF JST SM06B-XSRK-ETB 3G Card not available in this model Specification Mini Card Specification Audio Codec and Amplifier Specification Wireless Module 802.11b/g/n Specification Audio Interface SpecificationPCI-E USB Port Specification Battery SpecificationHdmi Port Specification Vram System Power Management Specification AC Adapter SpecificationCard Reader Specification QFN Specification System DMA Specification Legacy Mode Power Management System LED Indicator Specification System Interrupt Specification Hardware IRQ System Function Hardware Specifications and Configurations E000-EFFF CF8-CFF System Utilities Bios Setup Utility Navigating the Bios Utility Bios Setup Utility Information Bios Information Parameter Description Uuid Main Bios Main Parameter Description Format/Option D2D Security Bios Security Parameter Description Option Removing a Password Setting a Password Setup Notice Changing a Password Setup Warning Invalid Password 10. Bios Boot Boot Exit Parameters Description Exit Bios Flash Utilities DOS Flash Utility 12. Bios Boot 13. DOS Flash Process 15. InsydeFlash WinFlash Utility Example UnlockHD Remove HDD/BIOS Password Utilities 18. Unlock Password Method Removing Bios Passwords Miscellaneous Tools Using DMITools 22. Asset Tag Menu Item 24. Serial Number Menu Item 26. Exit Menu Item Using the LAN MAC Eeprom Utility System Utilities Machine Maintenance Procedures Page Page Page Tools Introduction Screws Screw Table Wlan Dimm Maintenance FlowchartPCH CPU AC Adapter Outlet Getting Started Battery Pack Installation Battery Pack Removal Dummy Card Removal Dummy Card Installation Base Door Removal Base Door Installation Lower Cover Overview with Base Door Removed HDD Hard Disk Drive Module Removal HDD Module Installation Dimm Dual In-line Memory Module Module Removal Dimm Module Installation Wlan Module Installation Wlan Wireless Local Area Network Module Removal Slave HDD Door Removal Slave HDD Door Installation Slave HDD Module Removal Slave HDD Module Installation 12. ODD Module in Lower Cover ODD Optical Disk Drive Module Removal ODD Module Installation 14. Lower Cover Screws Keyboard Removal 15. Keyboard Frame 17. Keyboard Module Keyboard Installation Machine Maintenance Procedures 19. Wlan Module Cables LCD Liquid Crystal Display Module Removal 21. LCD Module Cables LCD Module Installation 23. Upper Cover Cables Upper Cover Removal Upper Cover Installation 25. Overview of Upper Cover Modules and Cables Microphone Module Removal Microphone Module Installation Bluetooth Module Installation Bluetooth Module Removal 28. Touchpad Board and Module Cables Touchpad Board Removal Touchpad Board Installation Fingerprint Module Removal Finger Print Module Installation 31. Lower Cover with Modules LAN Module Removal LAN Module Installation USB Module Removal USB Module InstallationCCA B Mainboard Removal 34. Mainboard Connectors Top 35. Mainboard Connectors Bottom Mainboard Installation Speaker and Subwoofer Assembly Installation Speaker and Subwoofer Assembly Removal 38. Mainboard bottom Overview RTC Battery Removal RTC Battery Installation 40. Thermal Module Thermal Module Removal 41. Applying Grease to CPU Thermal Module InstallationPage CPU Removal CPU Installation 43. PCH Heatsink PCH Heatsink Removal 44. Mainboard Recycling PCH Heatsink Installation LCD Module Removal and Installation Instructions Troubleshooting Intermittent Problems Undetermined Problems Post Codes Common Problems Computer Shuts Down Intermittently Power On Issues No Post or Video No Display Issues Abnormal Video LCD Failure LCD Failure Keyboard Failure Keyboard Failure Touchpad Failure Touchpad Failure Internal Speaker Failure Sound Problems Troubleshooting Microphone Failure Microphone Failure USB Failure USB Failure Other Functions Failure Undetermined Problems Intermittent Problems Post Codes Post Code Range Phase Isis Peimemoryinstall PEI Peicpuhtreset PEIPeiswitchstack PEI Peienterrecoverymo PEI UND Peirecoverymediano PEI Peirecoverymediafo PEITfound Peirecoveryloadfile PEI Done Peirecoverystartfla PEI Phase Post Code Description BDS Phase Post Code Table BDS Phase Post Code Table Functionality Name Description Tselection Bdsentersetup BDS AllbootoptionBdsenterboot BDS Manager Bdsbootdevice BDS Acpi Functions Post Code Table SMM Functions Post Code Table Page Jumper and Connector Locations Page Mainboard Jumper and Connector Locations Wifi Conn USB 3.0 Conn PJ1 Battery ConnVGA Conn FAN Conn Clearing Password Check Clearing Password Check and Bios RecoverySteps for Clearing Bios Password Check Bios Recovery Boot Block Bios Recovery by Crisis DiskBios Recovery Hot key Clear Cmos Jumper Steps for Bios Recovery from USB Storage Jumper and Connector Locations FRU Field Replaceable Unit List Exploded Diagrams FRU List Screw List FRU Field Replaceable Unit List KB Cover SUB Assy Exploded Diagrams Bluetooth Cable Bluetooth ModuleLAN/B Assy USB/B Assy LCD Assembly Exploded Diagram 86.A08V7.004 FRU List BatteryFRU List Category Description Adapter Cable CASE/COVER/BRACKET Assembly FP Bracker 2ND HDD Door for EmptyDummy Card CPU/PROCESSOR ODD Bracket Sata ODD Bezel SUPER-MULTIBD Combo Drive BD RW Drive ODD Bezel Blue RAYHDD/HARD Disk Drive Sata 8MB LF F/W0001SDM1 8MB LF F/WGJ001JHDD 3265GSXSATA8MBLFF/WGJ001J LF F/WGJ001J Sata 8MB LF+HF F/WGNDD3J HDD Connector CableWD6400BPVT-22HXZT1, ML375M Sata 8MB LF F/WGJ002J FRU List Category Description Mainboard LCD ModuleMemory Speaker HeatsinkMiscellaneous Screw List Screw ListScrew FRU Field Replaceable Unit List Model Definition and Configuration AS8950G RO, Description AS8950G V3J W7HP64ASES1 MCW7HP64ASWW1 MC W7HP64ASDK2 MC W7HP64RUASRU1 MC W7HP64EMASTR1 MCW7HP64EMASPH1 MC W7HP64ASGR1 MC W7UT64EMASPH1 MCW7HP64ASIT1 MC AAP AU/NZ W7HP64EMASZA2 MC LX.RCN02.009 AS8950G-2638G1.5TWnss CPU, LCD W7UT64ASWW1 MCNLED18.4WUXGAGL AS8950G-263161.5T LX.RCN02.023 Ci72630QM AS8950G-2638G1.5T LX.RCN02.003 Ci72630QM Granvilepro 2G-DDR3 VGA Chip, VramWhistlerpro AS8950G-2634G LX.RCR02.002 SO4GBIII10 Memory 1 SO4GBIII10 SO2GBIII10 SO2GBIII10 AS8950G-2638G1 LX.RCN02.005 Memory 3 5TBnss AS8950G-2638G1 LX.RCN02.020 LX.RCN02.005 LX.RCN02.021 HDD 1 HDD 1 LX.RCR02.010 N750GB5.4KS 5TBnss AS8950G-2728G1 NBDCB4XS ODD, Wireless LANNBDRW4XS NSM8XS AS8950G-2636G1 LX.RCN02.013 Bluetooth, NB Chipset LX.RCR02.010 HM65 AS8950G-2728G1.5TMnss Model Definition and Configuration Test Compatible Components Microsoft Windows 7 Environment Test Test Compatible Components Test Compatible Components Microsoft Windows 7 Environment Test2nd HDD Adapter Audio Codec BluetoothCamera Card Reader ChiconyODM SC, XD Intel Egis Finger PrintHDD LF+HF F/WGNDD3J ML320M,WD Sata 8MB LF 60002005 N320GB5.4KS HDD Hgst 2.5 5400rpm 320GB KH.32007.008 LAN KeyboardLCD MEM NB Chipset Sony ODDPhilips NBDCB4XS ODD Panasonic BD Combo SB Chipset TV Tuner TV AntennaUSB Controller VGA Chip Wireless LAN WiFi AntennaPifa WNC Online Support Information Introduction Online Support Information Online Support Information