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Acer AS8950G manual Troubleshooting

Models: AS8950G

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CHAPTER 4

Troubleshooting

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Acer AS8950G manual Troubleshooting

Contents

Serviceguide Revision History /TPH15spoolM program General informationPage Chapter System Utilities Machine Maintenance Procedures Troubleshooting FRU Field Replaceable Unit List Page Chapter Features Page Page Features Graphics Audio SubsystemPrivacy Control AMD Radeon HD 6850MCommunication Optical Media DriveWebcam BD-R DLPower Adapter and Battery Dimension and WeightPorts Special Keys and Controls WarrantyEnvironment Optional Items Software Web links and utilities Top View Icon Description Top ViewController Communication Hardware Specifications and Configurations Media Console Icon Description Movie Media ConsoleClosed Front View Icon Description Closed Front ViewRear View Left View Icon Description Left ViewLeft View Icon Description Right View Icon Description Right ViewBase View Icon Description Base ViewTouchpad Function Main TouchPad Left Button Right Button Touchpad BasicsDesired access Num Lock on Num Lock off Using the KeyboardLock Keys Embedded Numeric Keypad10. Windows Keys Windows KeysFunctions supported by Windows XP 11. Keyboard Hot Keys Hot KeysKeyboard Hot Keys 11. System Block Diagram System Block DiagramComputer specifications Metric Imperial Specification TablesProcessor Specification System Board Major Chips SpecificationFSB DMI/QBI CPUPage Bios Video Interface SpecificationSlot 1 MB Slot 2 MB Slot 3MB Slot 4MB Total Memory W25X16AVSSIG W25Q32BVSSIGKeyboard Specification LAN Interface SpecificationLSO/TCO Hard Disk Drive AVL components Specification WD5000BPVT MK7559GSXP WD6400BPVT WD7500BPVTHlds Super-Multi Drive SpecificationGT32N GT34N DVDDVD-VIDEO, DVD-ROM DVD-R4.7GB, DVD-R DL UJ8A0DVD+R, DVD+R DL, DVD+RW DVD-RAM4.7GB CD-ROM BDC-TD03RS DVR-TD10RSDVD-RAM BD9Specification DS-8A5SH PldsCD-ROM DVD-ROM DVD-RW, DVD+RW, DVD-R 4.7GUJ141AL BD Drive Items SpecificationsItems Specifications DVD+RW 4.7G, DVD+R, DVD+R DL, DVD-R DL, DVD-RAM DS-4E1SBD-ROM, BD-ROM DL, BD-R, BD-R DL, BD-RE, BD-RE DL LCD Inverter not available with this model Specification LED SpecificationCHI MEI ATI Graphics Controller SpecificationBluetooth Module Specifications Bluetooth Interface SpecificationsCamera Specification JST SM08B Surs TF JST SM06B-XSRK-ETB3G Card not available in this model Specification Mini Card SpecificationAudio Codec and Amplifier Specification Wireless Module 802.11b/g/n Specification Audio Interface SpecificationPCI-E USB Port Specification Battery SpecificationHdmi Port Specification VramSystem Power Management Specification AC Adapter SpecificationCard Reader Specification QFNSpecification System DMA Specification Legacy Mode Power Management System LED Indicator SpecificationSystem Interrupt Specification Hardware IRQ System Function Hardware Specifications and Configurations E000-EFFF CF8-CFFSystem Utilities Bios Setup Utility Navigating the Bios Utility Bios Setup UtilityInformation Bios Information Parameter DescriptionUuid Main Bios Main Parameter Description Format/OptionD2D Security Bios Security Parameter Description OptionRemoving a Password Setting a PasswordSetup Notice Changing a PasswordSetup Warning Invalid Password 10. Bios Boot BootExit Parameters Description ExitBios Flash Utilities DOS Flash Utility 12. Bios Boot13. DOS Flash Process 15. InsydeFlash WinFlash UtilityExample UnlockHD Remove HDD/BIOS Password Utilities18. Unlock Password Method Removing Bios PasswordsMiscellaneous Tools Using DMITools22. Asset Tag Menu Item 24. Serial Number Menu Item 26. Exit Menu Item Using the LAN MAC Eeprom Utility System Utilities Machine Maintenance Procedures Page Page Page Tools IntroductionScrews Screw TableWlan Dimm Maintenance FlowchartPCH CPUAC Adapter Outlet Getting StartedBattery Pack Installation Battery Pack RemovalDummy Card Removal Dummy Card InstallationBase Door Removal Base Door InstallationLower Cover Overview with Base Door Removed HDD Hard Disk Drive Module RemovalHDD Module Installation Dimm Dual In-line Memory Module Module Removal Dimm Module InstallationWlan Module Installation Wlan Wireless Local Area Network Module RemovalSlave HDD Door Removal Slave HDD Door InstallationSlave HDD Module Removal Slave HDD Module Installation12. ODD Module in Lower Cover ODD Optical Disk Drive Module RemovalODD Module Installation 14. Lower Cover Screws Keyboard Removal15. Keyboard Frame 17. Keyboard Module Keyboard InstallationMachine Maintenance Procedures 19. Wlan Module Cables LCD Liquid Crystal Display Module Removal21. LCD Module Cables LCD Module Installation 23. Upper Cover Cables Upper Cover RemovalUpper Cover Installation 25. Overview of Upper Cover Modules and Cables Microphone Module RemovalMicrophone Module Installation Bluetooth Module Installation Bluetooth Module Removal28. Touchpad Board and Module Cables Touchpad Board RemovalTouchpad Board Installation Fingerprint Module Removal Finger Print Module Installation31. Lower Cover with Modules LAN Module RemovalLAN Module Installation USB Module Removal USB Module InstallationCCA B Mainboard Removal 34. Mainboard Connectors Top35. Mainboard Connectors Bottom Mainboard Installation Speaker and Subwoofer Assembly Installation Speaker and Subwoofer Assembly Removal38. Mainboard bottom Overview RTC Battery RemovalRTC Battery Installation 40. Thermal Module Thermal Module Removal41. Applying Grease to CPU Thermal Module InstallationPage CPU Removal CPU Installation43. PCH Heatsink PCH Heatsink Removal44. Mainboard Recycling PCH Heatsink InstallationLCD Module Removal and Installation Instructions Troubleshooting Intermittent Problems Undetermined Problems Post Codes Common Problems Computer Shuts Down Intermittently Power On IssuesNo Post or Video No Display IssuesAbnormal Video LCD Failure LCD FailureKeyboard Failure Keyboard FailureTouchpad Failure Touchpad FailureInternal Speaker Failure Sound ProblemsTroubleshooting Microphone Failure Microphone FailureUSB Failure USB FailureOther Functions Failure Undetermined Problems Intermittent ProblemsPost Codes Post Code Range PhaseIsis Peimemoryinstall PEI Peicpuhtreset PEIPeiswitchstack PEI Peienterrecoverymo PEIUND Peirecoverymediano PEI Peirecoverymediafo PEITfound Peirecoveryloadfile PEI Done Peirecoverystartfla PEIPhase Post Code Description BDS Phase Post Code TableBDS Phase Post Code Table Functionality Name Description Tselection Bdsentersetup BDS AllbootoptionBdsenterboot BDS Manager Bdsbootdevice BDSAcpi Functions Post Code Table SMM Functions Post Code Table Page Jumper and Connector Locations Page Mainboard Jumper and Connector Locations Wifi Conn USB 3.0 Conn PJ1 Battery ConnVGA Conn FAN ConnClearing Password Check Clearing Password Check and Bios RecoverySteps for Clearing Bios Password Check Bios Recovery Boot Block Bios Recovery by Crisis DiskBios Recovery Hot key Clear Cmos JumperSteps for Bios Recovery from USB Storage Jumper and Connector Locations FRU Field Replaceable Unit List Exploded Diagrams FRU List Screw List FRU Field Replaceable Unit List KB Cover SUB Assy Exploded DiagramsBluetooth Cable Bluetooth ModuleLAN/B Assy USB/B AssyLCD Assembly Exploded Diagram 86.A08V7.004 FRU List BatteryFRU List Category Description AdapterCable CASE/COVER/BRACKET Assembly FP Bracker 2ND HDD Door for EmptyDummy Card CPU/PROCESSORODD Bracket Sata ODD Bezel SUPER-MULTIBD Combo Drive BD RW Drive ODD Bezel Blue RAYHDD/HARD Disk Drive Sata 8MB LF F/W0001SDM1 8MB LF F/WGJ001JHDD 3265GSXSATA8MBLFF/WGJ001JLF F/WGJ001J Sata 8MB LF+HF F/WGNDD3J HDD Connector CableWD6400BPVT-22HXZT1, ML375M Sata 8MB LF F/WGJ002JFRU List Category Description Mainboard LCD ModuleMemory Speaker HeatsinkMiscellaneous Screw List Screw ListScrew FRU Field Replaceable Unit List Model Definition and Configuration AS8950G RO, Description AS8950GV3J W7HP64ASES1 MCW7HP64ASWW1 MC W7HP64ASDK2 MCW7HP64RUASRU1 MC W7HP64EMASTR1 MCW7HP64EMASPH1 MC W7HP64ASGR1 MC W7UT64EMASPH1 MCW7HP64ASIT1 MC AAP AU/NZW7HP64EMASZA2 MC LX.RCN02.009 AS8950G-2638G1.5TWnss CPU, LCD W7UT64ASWW1 MCNLED18.4WUXGAGL AS8950G-263161.5T LX.RCN02.023 Ci72630QM AS8950G-2638G1.5T LX.RCN02.003 Ci72630QM Granvilepro 2G-DDR3 VGA Chip, VramWhistlerpro AS8950G-2634G LX.RCR02.002 SO4GBIII10 Memory 1SO4GBIII10 SO2GBIII10 SO2GBIII10AS8950G-2638G1 LX.RCN02.005 Memory 3 5TBnss AS8950G-2638G1 LX.RCN02.020 LX.RCN02.005 LX.RCN02.021 HDD 1 HDD 1 LX.RCR02.010 N750GB5.4KS 5TBnss AS8950G-2728G1 NBDCB4XS ODD, Wireless LANNBDRW4XS NSM8XSAS8950G-2636G1 LX.RCN02.013 Bluetooth, NB Chipset LX.RCR02.010 HM65 AS8950G-2728G1.5TMnss Model Definition and Configuration Test Compatible Components Microsoft Windows 7 Environment Test Test Compatible Components Test Compatible Components Microsoft Windows 7 Environment Test2nd HDD Adapter Audio Codec BluetoothCamera Card Reader ChiconyODM SC, XD IntelEgis Finger PrintHDD LF+HF F/WGNDD3JML320M,WD Sata 8MB LF 60002005 N320GB5.4KS HDD Hgst 2.5 5400rpm 320GB KH.32007.008 LAN KeyboardLCD MEMNB Chipset Sony ODDPhilips NBDCB4XS ODD Panasonic BD ComboSB Chipset TV Tuner TV AntennaUSB Controller VGA ChipWireless LAN WiFi AntennaPifa WNCOnline Support Information Introduction Online Support Information Online Support Information