Adaptec 2+2/386 TROUBLE, SOLUTION, PROBABLE CAUSE

PHASE RESEARCH USER GUIDE

TROUBLESHOOTING

	TROUBLE	PROBABLE CAUSE	SOLUTION


PRINTER	Paper jam.		Remove jammed paper and
			reload printer. Reset
			printer.

	Printer locks up.	Paper jam.	Remove jammed paper,
			reload paper, and reset
			printer.

	Paper advances but does	Incorrect paper type.	Use specified paper.
	not print.
	not print.	Paper in backwards.	Reload paper correctly.
		Paper in backwards.	Reload paper correctly.

	Prints too light.	Possible printer issue.	Contact dealer or factory.

	Prints only half of	Possible printer issue.	Contact dealer or factory.
	characters.

	Does not supply all reports.	Printer options set	Set printer options.
		incorrectly.

REMOTE	Beeps continuously.	Beeper options setting calls	Check target options and
		for beeps to continue.	reset if necessary.

		Remote needs to be reset.	Unplug cable from top of
			Remote and then plug back
			in. Wait for Remote to stop
			counting down and press
			Main Menu twice.

		Possible detection issue.	Contact dealer or factory.

TROUBLESHOOTING

A3-1

Contents

Page Page PHASE RESEARCH USER GUIDE SET PARAMETERS WORK SHEET SAMPLE Store: FAST BURGER JONES Phone: (123) Modem: (123) Page SET PARAMETERS WORKSHEET Page DAYPARTS AND SHIFTS RECORD Page OPERATION SCREENS REMOVE CAR RESET LOOP Reset Loop PRINT HEADER SCREEN Print Store Header MANUAL REPORTS Manual Reports PARAMETERS PROGRAMMING INDEX Page 1-1General 1-2Elements of a Fast Track 2+2/386 2000 Series Timer Page 1-3Features 1-4Using The Fast Track 2+2/386 2000 Series Timer 1-5Using this Manual 2-1General 2-2Principles of Operation Page EVENT 2-3Electrical Power 2-4Remote Displays 2-5LED Status Lights 2-6Keypad Page 2-7Thermal Printer Page 3-1General Page 4-1Activity Page 5-1View Configuration Screens Page 6-1View Periods 7-1View Target Times 8-1Menu Page 9-1Remove Car Page 10-1Reset Loop Page 11-1Print Store Header 12-1Manual Reports The various types of report screens that you can select follow: 12-1.1Daily, Weekly, and Monthly Reports 12-1.1.1Daily Reports Page SEARCHING PROCESSING 12-1.1.2Weekly Reports Page Page 12-1.1.3Monthly Reports Page Page 12-1.2Hourly and Custom Reports Page 12-1.3Daypart and Shift Reports 12-1.3.1Daypart Reports Page Page 12-1.3.2Shift Reports Page Page 12-1.4Year to Date Reports Page 12-1.5Car by Car Reports 12-1.5.1Car by Car Reports by Station Page 12-1.5.2Car by Car Reports by Time and Date Page Page 13-1Parameters Programming PHASE RESEARCH USER GUIDE 13-1.1Assign Access Codes Page Page 13-1.2Time/Store Hours Page 13-1.3Store Heading Page 13-1.4Set Dayparts Page 13-1.5Set Shifts Page 13-1.6Set Targets Page Page 13-1.7Set Printer Options DAILY WEEKLY MONTHLY Page Page 13-1.8Set Remote Display Options IMPORTANT not Page 13-1.9Set Remote Addressing IF IT IS NECESSARY TO CHANGE A REMOTE DISPLAY’S ADDRESS USE THE FOLLOWING STEPS: 13-1.10Night Manager Page 13-1.10.1Show Event Detail Page 13-1.10.2Show Event Counts Page 14-1Diagnostics Page 15-1Reset Memory Page Page Page A1-2 A1-3 A1-4 A1-5 Page DRIVE-THRU TIMER EVENT ACCESS CODE GREET TIME MAX CARS MULTI-STATION TROUBLE PROBABLE CAUSE SOLUTION Page Page Page Store: FAST BURGER JONES Phone: (123) Modem: (123) City: ANY TOWN A4-2 A4-3 A4-4 A4-5 Page +/- Keys A/B/A+B Key Access Codes Screens Activity Screen Arrow Keys Change Header Settings Change Store Hours Clear Key Current Daypart and Shift Settings, Viewing Customization Electrical Power Outage Enter Select Key Events Fast Track Timer FT Events Intercom N Keyboard Mode Key Keypad Keys LED Status Lights Manual Reports Screen Memory Menu Monthly Reports Screen Multi-StationEvents Parameters Pick-Up Window Print Display Key Print Header Screen Report Format Selection Screen (Daily, Weekly, and Monthly Reports) Report Format Selection Screen (Daypart or Shift Reports) Reports Reset Loop Screen Reset Memory Screen Set Targets Screen Shift Reports Screen Show Event Counts Screen Show Event Detail Screen Special Percentage Remote Vehicle Detector View Periods View Target Times Weekly Reports Screen Worksheets