PHASE RESEARCH

USER GUIDE

SECTION 1 - INTRODUCTION

1-1 General

The Fast Track 2+2/386 2000 Series Timer (herein also referred to as the Timer) helps you operate a drive-thru store more efficiently and profitably by tracking the progress of customer vehicles through the ordering and delivery process. Management and staff can use this information in crucial ways:

#￿ To analyze service time

#￿ To improve productivity

#￿ To set performance goals and incentives

#￿ To measure performance

#￿ To predict staffing requirements based on past experience

#￿ To compare shifts, seasons, and stores

1-2 Elements of a Fast Track 2+2/386 2000 Series Timer

A Timer consists of the following elements:

#￿ A Main Console with:

Ha Liquid Crystal Display (LCD)

HStatus Lights for monitoring eight stations

Ha Thermal Printer

Ha Keypad for controlling system operation

#￿ Up to five large, LED Remote Displays that show time and give performance information by flashing average times during non-active timing. These Displays use a series of audio beeps to indicate satisfaction of performance goals. A sixth LED Two-Color Remote Display is used as a Special Percentage Remote. It displays the percentage of cars that satisfies the A-grade target time on any selected event.

#￿ Sensor data channels that detect vehicles in the drive-thru lanes. (Loops embedded in the drive-thru pavement are a typical kind of vehicle sensor.)

#￿ Communication sensor data channels that detect conversation between employees and customers.

SECTION 1 - INTRODUCTION

1-1