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AGFA TM 14ADV Remedy, Problem, If Something Goes Wrong

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Printing Your First Document

If Something Goes Wrong

This section briefly discusses the most common problems you might encounter. For more complete troubleshooting information, see Chapter 6. Chapter 6 also describes all printer error and status indicators.

Problem	Remedy


No response by printer	Ensure that:
	• The printer is turned on and online. The
		ONLINE indicator should be lit.
	• The cable from the computer to the printer
		is properly connected at both ends.
	• Your software program has sent the print
		data to the printer. Many programs have a
		printer control function that shows print

No printout; DATA	The printer has received data from the
indicator on	computer but has not printed the page. To
	print the page, put the printer offline by
	pressing				briefly then press

				.


Unreadable printout	Possible causes and solutions are:
	• A wrong printer driver is selected. Select
		the PrintPartner 14ADV printer driver as
		the document printer.
	• The document contains unknown printer
		commands. Remove any setup strings or
		embedded commands, or print the
		document with a Text only or ASCII text
		print option.

1-28	User’s Manual

Contents

Page Notice to American Users Notice to Canadian Users Notice to German Users Federal Communications Commission Radio Frequency Interference Statement Page CE Declaration Page Trademark Acknowledgment Precautions Contents Contents Using Printer Software Printing and Paper Handling Maintenance Appendix A Appendix B Appendix C Fujitsu Offices Preface Conventions Control Panel Changing Message Language () 1.Turning the printer on while pressing 2.Press the or button until the desired language appears. Press the button 3.Save the selection Getting Started Getting Acquainted Figure 1–1Front and right side view Figure 1–2Rear and left side view Page Getting Ready Unpacking and Checking Your Printer Page Setting Up Remove the protective materials from the print unit 3.Remove the toner bottle from its bag 6. Install toner bottle. Slide 7.Lock the toner bottle. Push 8.Close the printer’s upper door Installing the Cleaner and Cleaner Pad Open the cover Install the cleaner in the printer Lock the cleaner 6.Close the cover Loading Paper and Installing the Paper Tray 1. Pull the paper tray out of the printer 2. Prepare the paper tray 4. Widen the side guides 5. Prepare a paper stack 6. Load the paper. Place the 10.Remove the protective material from the rear Installing the Multi-functionFeeder 1.Open the front cover 3. Connect the feeder cable Connecting the Power Cord Connecting the Printer to Your Computer Connecting the Printer to Your Computer 3.Plug the male end into a wall outlet About Interfacing •Serial (RS-232C/422A) •LocalTalk •Ethernet C Connecting to the Parallel Port Printing a Test Page Offline 1.Turn the printer on. The 2.Print a test page offline Selecting an Emulation 1.Enter setup mode. Press Select the Personality menu 3.Select emulation. Press the Installing the Printer Driver Installing the Printer Driver Get to Know Your Printer Driver Standard Printer Driver for Windows 3.1/3.11 FPS Printer Driver for Windows 3.1/3.11 Standard Printer Driver for Windows Plug and Play Printer Detection Set-upfrom "Printers" Folder FPS Printer Driver for Windows® Page Printing Your First Document 6.Print your document Adjusting Print Density If Something Goes Wrong If Something Goes Wrong Problem Remedy Where To Go From Here Page Using Printer Software Remote Setup Utility Program PPMENU Installing PPMENU Page Factory Defaults Page Printer Management Utility Program, Lexmark’s MarkVision Installing MarkVision Menu Bar Functions Status: Control Panel: Statistics: Printing and Paper Handling Indicators Message Display (LCD) Buttons Pressing the button briefly Pressing and holding down the button for five or more seconds Control Panel Functions Control Panel Functions 1.Turning the printer on while pressing 2.Press theor button until the desired language appears Press thebutton Printing Data Remaining in the Buffer () Clearing the Buffer and Reinitializing the Printer () Printing a Status Report () 1.Make sure that the message display indicatesREADY with the ONLINE and DATA indicators off Page Printing a Font Report () Page Selecting Paper Tray, MFF, or Manual Paper Feed () 1.Make sure that the message display indicates READY with the 2.Press the button briefly 3.Select or deselect a paper source 4.Select or deselect other paper sources Setting MFF Paper Size () 1.Make sure that the message display indicates READY with the 3.Select a desired paper size 4.Save the selection Menu Functions Submenus, Items, and Options Page Page Menu Items Quality menu PCL font menu PCL menu FPS menu Page Parallel menu Serial menu Network menu Test menu Clear warning Handling Paper Page General Tips Preprinted Sheets Transparencies Envelopes Labels Change the setting of the paper size indicator Remove the rear paper guide from the tray Attach the rear paper guide to the correct position label Load paper and check that Return the paper tray. Slide Using the Multi-functionFeeder Adjust the left and right Page Feeding Paper Manually Setting Up the Rear Stacker 1. Open the rear stacker. Pull the projections at the top of the stacker 2. Remove the paper support from inside the stacker Considerations on Paper Size Page Orientation Adding RAM Enhancing and Customizing the Printer Open the upper door and right side cover of the printer Orient the RAM card 3. Install the RAM card Installing an Interface Expansion Board Connecting the Serial Interface Cable Selecting the Serial Interface Verifying Serial Parameter Settings Important: Connecting to the LocalTalk Port Connecting the LocalTalk Interface Cable Selecting the LocalTalk Interface LocalTalk Specifications Connecting the Ethernet Interface Cable Selecting the Ethernet Interface Ethernet Specifications Mount the printer on the paper feeder Set the lock lever to the lock side Page 3.Remove the three paper guides from the tray. Unlock the guides as follows: Attach the paper guides to the correct positions 5. Adhere the correct paper size label 7. Return the paper tray. Slide the tray back into the printer Adding Duplex Unit User’s Manual Caution: Preventive Maintenance Maintenance Periodic Routine Maintenance Periodic Routine Maintenance Table 5–1Periodic Routine Maintenance Replacing the Toner Bottle and Cleaner Pad 1.Open the upper door 5.Fully shake the toner bottle Remove the plastic seal from the toner bottle Install the toner bottle 8.Lock the toner bottle 9.Close the upper door 5. Remove the cleaner pad 8. Install the cleaner in the printer 9.Lock the cleaner. Push 10.Close the cover Replacing the Print Unit and Internal Cleaning Removing the Print Unit 2. Raise the green handles of the print unit 3. Remove the print unit. Pull the green handles at a Cleaning the Paper Path Cleaning the Corona Wire Cleaning the Paper Guide before the Corona Wire Installing the New Print Unit Lower the print unit into the printer 4. Seat the print unit in Replacing the Toner Bottle Resetting the Print Unit Counter 4.Press the button to select this function Press the button again to perform the function 6.Press the button to return the printer online Cleaning the Precharger Wire 1.Open the upper door of Remove the print unit from the printer Clean the wire Repacking the Printer Solving Problems Clearing Paper Jams Check the error message 2. Open the upper door 4a.Pull out the tray and raise the left and right levers of the feed roller Remove the sheet. Pull the pull the levers down toward you) 4b. Remove the sheet Draw out the paper guide Page Close the rear stacker Page 5. Clean the inside of the printer. Look for spilled toner inside the printer Install the print unit Operational Problems Print Quality Problems Due to both Due to expired fuser unit Due to both Page Error Indications Page Page Action-required Status Indications Printer Status Indications Warning Messages PCL Mode Font Samples Bitmapped Font Scalable Intellifonts Scalable TrueType Fonts FPS Mode Supplies Supplies and Accessories Accessories Page Specifications Page Page Page Glossary Bitmapped font Configuration Corona wire Default Density Ethernet Factory default Flow control Font Fuser unit Interface ISO symbol set LocalTalk Margin MarkVision Orientation Page description language Page protect Parallel interface Photoconductive drum Postscript Precharger wire Printable area Printer driver Print unit Resolution Scalable font Serial interface Serial protocol Symbol set Toner Transfer unit Index Index Page Page Fujitsu Offices