Appendix E: Warranty
ANDROMEDA A6 REFERENCE MANUAL 275
WARRANTY
This product is warranted by Alesis to the original purchaser against defects in
material and workmanship for a period of 1 year for parts and labor from the date of
purchase. Please retain a copy of your dated sales receipt for proof of warranty status
should repairs be necessary.
REFER ALL SERVICING TO ALESIS
We believe that your Andromeda A6 should provide years of trouble-free use.
However, should problems occur, DO NOT attempt to service the unit yourself.
Service on this product should be performed only by qualified technicians. THERE
ARE NO USER-SERVICEABLE PARTS INSIDE.
OBTAINING REPAIR SERVICE
Before contacting Alesis, check over all your connections, and make sure you’ve read
the manual. Your Alesis dealer may be able to offer further assistance.
Customers in the USA:
If the problem persists, copy down the serial number of your Andromeda, obtain the
Alesis phone number from the website, and call the Technical Support Department.
Talk the problem over with one of our technicians; if necessary, you will be given a
return authorization (RA) number and instructions on how to return the unit to
Alesis or the nearest authorized service center. All units must be shipped prepaid
and C.O.D. shipments will not be accepted.
You must indicate the RA number on the shipping label or the shipment will not be
accepted. If you do not have the original packing, ship the A6 in a sturdy carton with
shock-absorbing materials such as foam or “bubble-pack” surrounding the unit.
Shipping damage caused by inadequate packing is not covered by the Alesis
warranty. Ship the unit with insurance via a carrier that provides a tracking system.
Tape a note to the top of the unit describing the problem, include your name and a
phone number where Alesis can contact you if necessary, as well as instructions on
where you want the product returned. Alesis will pay for standard one-way shipping
back to you on any repair covered under the terms of this warranty.
Field repairs are not authorized during the warranty period, and repair attempts by
unqualified personnel may invalidate the warranty.
Customers outside the USA:
Contact your local Alesis dealer for warranty assistance. Do not return products to
the factory unless you have been given specific instructions to do so. Your warranty
is valid only in the country of purchase.
Internet Address:
Important information is available on our web site: http://www.alesis.com
Check the website for online warranty registration.
E-mail may be addressed to: support@alesis.com