Alesis QSR 64 Checking Software Version, Maintenance/Service, Cleaning, Obtaining Repair Service

Troubleshooting: Appendix A

CHECKING SOFTWARE VERSION

The current software version may be determined by simultaneously pressing both [ ▲ CURSOR ▲] buttons. The QSR will momentarily indicate the current software version installed in the display.

MAINTENANCE/SERVICE

CLEANING

Disconnect the AC cord, then use a damp cloth to clean the module’s metal and plastic surfaces. For heavy dirt, use a non-abrasive household cleaner such as Formula 409 or Fantastik. DO NOT SPRAY THE CLEANER DIRECTLY ONTO THE FRONT OF THE UNIT AS IT MAY DESTROY THE LUBRICANTS USED IN THE SWITCHES AND CONTROLS! Spray onto a cloth, then use the cloth to clean the unit.

REFER ALL SERVICING TO ALESIS

We believe that the QSR is one of the most reliable modules that can be made using current technology, and should provide years of trouble-free use. However, should problems occur, DO NOT attempt to service the unit yourself. The full AC line voltage, as well as high voltage/high current DC voltages, are present at several points within the chassis. Service on this product should be performed only by qualified technicians. THERE ARE NO USER-SERVICEABLE PARTS INSIDE.

OBTAINING REPAIR SERVICE

Before contacting Alesis, check over all your connections, and make sure you’ve read the manual.

Customers in the USA:

If the problem persists, call Alesis USA at 1-800-5-ALESIS and request the Product Support department. Talk the problem over with one of our technicians; if necessary, you will be given a repair order (RO) number and instructions on how to return the unit. All units must be shipped prepaid and COD shipments will not be accepted.

For prompt service, indicate the RO number on the shipping label. If you do not have the original packing, ship the QSR in a sturdy carton, with shock-absorbing materials such as styrofoam pellets (the kind without CFCs, please) or “bubble-pack” surrounding the unit. Shipping damage caused by inadequate packing is not covered by the Alesis warranty.

Tape a note to the top of the unit describing the problem, include your name and a phone number where Alesis can contact you if necessary, as well as instructions on where you want the product returned. Alesis will pay for standard one-way shipping back to you on any repair covered under the terms of this warranty. Next day service is available for a surcharge.

Field repairs are not normally authorized during the warranty period, and repair attempts by unqualified personnel may invalidate the warranty.

QSR Reference Manual 2