Manuals / Alps Electric / Computer Equipment / Printer

Alps Electric MD-1300 manual Troubleshooting, Power does not come on

Models: MD-1300

1 186

Download 186 pages 41.48 Kb

Page 163

Troubleshooting

Troubleshooting

Troubleshooting

When problems occur during operation of the printer, please check the following troubleshooting tips before concluding that the printer is broken.

Power does not come on

Is the power cord disconnected?

Make sure the power cord is plugged into an outlet as well as connected to the printer. After checking the power cord, push the power button to turn on the printer.

Is the printer plugged into an extension block or power strip?

After turning on the extension block or power strip, press the power button on the printer.

During installation a “File not found” error occurs or the installer is not found

Is At Ease installed?

If you are using At Ease when you insert the installation disk into the drive, the following things may happen. (Some of the Performa series start up in At Ease.)

∙The alert dialog box appears.

∙The installer is not displayed.

In these cases the following methods can be used to install the printer driver.

Method 1

From the Special menu, select Switch To Finder. Double-click on the in- staller icon to install the printer driver.

Method 2

If the Switch To Finder function is not available on the Special menu, select Switch To At Ease and check the Off checkbox in At Ease settings. Restart your computer and install the printer driver.

The icon does not appear in the Chooser

Is QuickDraw GX enabled?

If QuickDraw GX is installed, disable it by following these steps

1.Select “Control Panels” from the Apple menu.

2.Open the Extensions Manager.

3.Deselect QuickDraw GX in the list of items.

4.Close the Extensions Manager, and restart your Macintosh.

Is the printer driver installed?

Install the printer driver from the printer driver installation CD-ROM.

161

Image 163

Alps Electric MD-1300 manual Troubleshooting, Power does not come on, The icon does not appear in the Chooser

Contents

for Macintosh User’s GuideFor European Customers For US CustomersRADIO & TELEVISION INTERFERENCE Declaration of ConformityIMPORTANT SAFETY INSTRUCTIONS Table of Contents Printing Full Color Data at 1200 x 600 dpi Chapter 2 Various Printing OperationsPhotographic-Quality Color Printing Printing on Photographic-Quality LabelsWhat to Do When a Cartridge Change Error Occurs What to Do If the Power Is Shut Off While PrintingIntroduction Product Support Service, Support and SuppliesWarranty For US CustomersWarranty Product LabelPosition of Label Major Functions and Operations ChapterGetting Your Printer Ready Getting Your Printer ReadyRemoving the outside packing materials Removing the carriage packing material Opening the front coverLocating the printer How to attach the Macintosh interface moduleHow to remove the Macintosh interface module Closing the front coverConnecting the printer to your computer Connecting CablesPower cord connections Printer Front View Name and Function of Each Part of the PrinterSCSI connector Printer Rear ViewInside the Printer DIP switchespower button Paper Feed SwitchControl Panel power lightIdentifying Ink Cartridge and Paper Types Installing Ink CartridgesChapter 1 - Major Functions and Operations 4. Place the ink cartridges Installing Ink Cartridges2. Take up any slack in the ribbon 3. Open the front coverInsert the left end of the ink cartridge, while pushing the left side latch of the ink cartridge holder slightly to the left with the ink cartridge 3. Place a new ink cartridge on the ink cartridge holder plate Exchanging Ink Cartridges1. Open the front cover 2. Remove the ink cartridgeManual feed mode Loading PaperPaper Types and Available Feeding Modes Automatic feed modeNotes and precautions about paper Chapter 1 - Major Functions and Operations Loading Paper in Automatic Feed Mode1. Pull out the paper support 2. Switch the paper feed mode 3. Place the paper in the sheet feederLoading Paper 4. Adjust the paper feed guide to the paper sizeUp to 20 sheets of paper can be loaded at a time 1. Push the paper support in4. Load paper 3. Lift the paper stopper5. Adjust the paper feed guide to the paper size Loading Paper in Manual Feed Mode1. Switch the paper feed mode Chapter 1 - Major Functions and Operations 3. Adjust the paper feed guide to the paper size2. Insert paper Insert paper straight into the sheet feederSystem Requirements Installing the Printer DriverPreparing for Installation Purpose of the Printer DriverInstalling the Printer Driver Contents of the Installation DisksSelecting the MD-1300 Driver Using Balloon Help5. Click on the OK button to close the dialog box 2. Click on the MD-1300 printer driver iconMD-1300 4. Click on the close box to close the ChooserPage Setup Dialog Box Testing the PrinterPrint Dialog Box Print Preview Turning on the Power Turning the Power On or OffTurning off the Power Placing an ink cartridge in your printer Printing OperationsPrinting Monochrome RequirementsLoading the paper in your printer Setting up the printer driver for printing 6. After making any changes, click Print to start printing 5. Make any necessary changes to the settings in the Print dialog boxPrinting Operations Loading the paper in your printer Printing ColorPlacing ink cartridges in your printer RequirementsSetting up the printer driver for printing 3. To print a photograph, check the Multi-pass Black check box Printing1. Select Print from the File menu to display the Print dialog box 2. Click Colors in the Print dialog boxTo Print in Colors Similar to Those in a Photograph Step 1¨Open the ColorSyncTM System Characteristic DocumentPrinting Operations Step 3¨ Set the Monitor Step 2¨ Set the CharacteristicPrinting Operations Step 5¨ Enable the ColorSyncTM Function During PrintingStep 4¨ Display the Print Dialog Box Step 6¨ Start PrintingChapter 1 - Major Functions and Operations Chapter Various Printing OperationsLearning to Use the Many Functions of Your Printer Requirements Photographic-Quality Color PrintingStep 1¨ Prepare the Image to Be Printed Step 2¨ Install the Photographic-Quality Ink Cartridges∙ You may load as many as 20 sheets of Photographic-Quality Chapter 2 - Various Printing OperationsStep 5¨ Print Step 4¨ Set Up the Printer Driver for PrintingChapter 2 - Various Printing Operations 7. Once the settings have been finished, click OKThe color matching is normally set to Drivers Matching 8. Click the Print in the Print dialog box to start printingRequirements Printing on Photographic-Quality Paper 4 x 6 / 100 x 148 mmPrinting on Photographic-Quality Paper 4 x 6 / 100 x 148 mm Step 2¨ Install the Photographic-Quality Ink Cartridges Step 1¨ Prepare the Image to be PrintedPrinting on Photographic-Quality Paper 4 x 6 / 100 x 148 mm Step 5¨ Print Step 4¨ Set Up the Printer Driver for PrintingWhen Photographic Paper is selected from the Type pop-up menu, overcoating is automatically set. We recommend that overcoating be normally provided. If overcoating is not provided at the end of printing, check the Disable Overcoat Cartridge check box in the Print dialog box Photographic-Quality Labels 2 stickers Printing on Photographic-Quality LabelsRequirements Photographic-Quality Labels 20 stickers2 stickers Step 1¨ Create Data for Printing on Photographic-Quality La- belsStep 2¨ Install the Photographic-Quality Ink Cartridges 20 stickersStep 3¨ Load the Photographic-Quality Labels in Your Printer Printing on Photographic-Quality Labels Step 4¨ Set Up the Printer Driver for PrintingStep 5¨ Print When Photographic Paper is selected from the Type pop-up menu, overcoating is automatically set. We recommend that overcoating be normally provided. If overcoating is not provided at the end of printing, check Disable Overcoat Cartridge check box in the Print dialog boxPrinting Full Color Data at 1200x 600 dpi Printing Full Color Data at 1200 x 600 dpiRequirements Step 1¨ Prepare the Image to be PrintedStep 3¨ Load Paper Step 2¨ Install the Ink CartridgesManual feed mode is used for this printing ∙ For Photo Realistic Labels, select Photo Realistic Label Step 4¨ Set Up the Printer Driver for PrintingStep 5¨ Print ∙ For Photo Realistic Paper, select Photo Realistic PaperChapter 2 - Various Printing Operations Requirements Full Color & Photo Realistic Finishing Glossy FinishFull Color & Photo Realistic Finishing Glossy Finish Chapter 2 - Various Printing Operations Printing MethodTypes of Spot Color Printing Printing in Spot Color Metallic and White Color printingStep 1¨ Create Data for Spot Color Printing Single Spot Color PrintingRequirements Step 3¨ Load Paper Step 2¨ Install the Ink CartridgeLeave the other holders empty Step 5¨ Print Step 4¨ Set Up the Printer Driver for Printing4. Click the Colors button in the Print dialog box 3. Select Black & White or Grayscale from the Colors pop-up menu7. Click Print in the Print dialog box Requirements Multi Spot Color PrintingChapter 2 - Various Printing Operations Step 1¨ Create Data for Spot Color Printing2. Set the colors corresponding to each spot color you want to use Application color used to indicate the spot color Tables of color composition settings for spot color printing∙ Color compositions using RGB settings n/100% ∙ Color compositions using CYMK settings n/100%Step 3¨ Load Paper in Your Printer Step 2¨ Install the Spot Ink CartridgesStep 5¨ Print Step 4¨ Set Up the Printer Driver for PrintingThe dialog box for selecting cartridges is displayed 7. Click Preview in the Print dialog box8. If the loaded cartridges are correct, click OK Requirements Full Color + Spot Color Printing in Multi-page Mode1. Prepare the full color image and the spot color images separately Step 1¨ Create an Image for Full Color + Spot Color PrintingChapter 2 - Various Printing Operations Install the spot color ink cartridges required for this image Step 3¨ Install the Spot Color Ink CartridgesStep 2¨ Prepare the Spot Color Image Step 4¨ Load Paper in Your PrinterStep 5¨ Set Up the Printer Driver for Printing Step 6¨ Print Page Step 7¨ Prepare the Full Color Data Step 9¨ Print Step 8¨ Change the CartridgesRequirements Simultaneous Full Color + Spot Color Printing1. Create the full color and spot color data to be printed Step 1¨ Create the Full Color + Spot Color Print ImageChapter 2 - Various Operations Spot color 2. For Letter / A4 paper, fully extend the paper support Step 2¨ Install the Ink Cartridges3. Adjust the paper feed guide to the width of the paper Step 3¨ Load Paper in Your PrinterStep 5¨ Print Step 4¨ Set Up the Printer Driver for PrintingPage Requirements Printing Greeting CardsStep 1¨ Prepare the Image to Be Printed Step 2¨ Install the Ink Cartridges Step 3¨Load the Greeting Card into the PrinterStep 4¨ Set Up the Printer Driver for Printing ∙ For full color printing, select Millions of Colors Step 5¨ Print∙ For information on the color-matching selections, see Chap- ter 1, Printing Operations Requirements Printing on Photo Realistic LabelsStep 3¨ Load Paper Step 2¨ Install the Ink CartridgesPhotographic-Quality Label templates have been prepared in the Label folder of the ALPS Installation CD-ROM included in the pack- age. When creating data using those templates, please see the section “How to Use Photo Label Templates” in the “Read Me” file on the ALPS Installation CD-ROM for instructions. You may use them, or employ some other application to lay out the data ac- cording to the print format shown below Step 1¨ Prepare the Image to Be Printed∙ Colors is set to Millions of Colors Step 4¨Set Up the Printer Driver for PrintingStep 5¨Print ∙ Printing Mode is fixed to Glossy FinishChapter 2 - Various Printing Operations 4. Once the settings have been finished, click OK3. Make color matching selections as required 5. Click Print in the Print dialog box to start printingRequirements Printing on Back Print FilmUse an application and create the image to be printed Step 1¨ Prepare the Image to Be PrintedChapter 2 - Various Printing Operations Step 3¨ Set Up the Printer Driver for Printing Step 4¨ Print Step 5¨ Transfer the Image to Paper with an Iron Step 6¨ Curl Correction Step 7¨ Obtain a Matte Finish 2. Apply the iron ExamplesChapter 2 - Various Printing Operations Requirements Making Iron-on TransfersUse an application and create the data to be printed Step 1¨ Prepare the Image to Be PrintedMaking Iron -on Transfers Step 3¨ Set Up the Printer Driver for PrintingIron-on Transfer Sheet Step 4¨ Print Step 5¨ Transfer the Iron-On to Cloth 5. Remove the finishing sheet after the cloth has cooled com- pletely Material Selection Transfer ProcedureExamples Iron-on transfers can be used not only onto fabric itemsRequirements Printing on Overhead TransparenciesStep 1¨ Prepare the Image to Be Printed OPERATION Step 2¨ Set up the Transparency SeparatorsChapter 2 - Various Printing Operations Step 3¨ Install the Ink Cartridges and Overhead TransparenciesStep 5¨ Print Step 4¨ Set Up the Printer Driver for PrintingChapter 2 - Various Printing Operations 7. Once the settings have been completed, click OK6. Make color matching selections as required 8. To start printing, click Print in the Print dialog boxRequirements Undercoating with a White Ink CartridgeUndercoating with a White Ink Cartridge Step 3¨ Load Paper in Your Printer Step 2¨ Install the White Ink CartridgeStep 1¨ Create Data for Full Color Printing Install the white ink cartridge in any of the ink cartridge holdersStep 4¨ Set Up the Printer Driver for Printing Step 5¨ Print When the Multi-page mode is not used, print in full color again after executing undercoat printing. In this case, perform printing in manual feed mode. Consecutive printing using automatic feed- ing may result in incorrect paper feedsPhoto Realistic Finishing Glossy Finish in Multi-page Mode Photo Realistic Finishing Glossy Finish in Multi-page ModeRequirements Step 4¨ Exchange the Ink Cartridges Step 2¨ Install Ink CartridgesStep 1¨ Create Data Step 3¨ Execute Full Color PrintingStep 5¨ Print Photo Realistic Finishing in Multi-page ModeChapter 2 - Various Printing Operations Chapter Printer DriverPrinter Driver Functions Chooser Settings Using the ChooserFunctions of the Printer Driver Selecting the SCSI Port Selecting a DeviceFunctions of the Printer Driver Background Printing Using AppleTalkType Page Setup Dialog BoxCustom Paper Sizes Edit Button SizePaper sizes Printer Effects OK/CancelReduce/Enlarge OrientationPages Printing ModePrint Dialog Box CopiesPrint CancelQuality OptionsColors Dialog Box PreviewMulti-page Mode Blends Colors Dialog BoxBrightness Multi-pass Black Spot Color PrintColor Matching Options 1. Choose ColorSyncTM System Profile from the Control Pan- els OK/Cancel2. Click Set Profile Using Background Printing Using Background PrintingUsing Backgroung Printing Using the Queue MonitorQueue Monitor Window Preferences settingsError Display Error DisplayChapter 3 - Printer Driver Appendix Cleaning the Main Unit Cleaning the PrinterCleaning the Printer Cleaning the Print Head1. Push the front cover eject button and gently lower the front cover Cleaning the Platen Cleaning the Printer Exchanging Cleaning Pads for Photographic-Quality Color Printing1. How to remove the cleaning pad 2. How to install a cleaning padPaper eject ready / insert Button Functions∙ Canceling an alarm ∙ Paper feed and eject Paper feedAlarm status shown by indicator lights Indicator Lights SummaryNormal Printing Mode Indicator light statusTroubleshooting Troubleshooting What to Do When a Cartridge Change Error Occurs1. First, press the power button to shut off the power 5. Press the power button to turn on the powerFollow these steps to clear a paper jam Clearing Paper JamsPower does not come on TroubleshootingThe icon does not appear in the Chooser The MD-1300 printer does not print or stops printing The MD-1300 printer cannot be selected in the ChooserIs the ribbon in one of the cartridges used up? Are you using memory management tools or virtual memory? Color printing is not working or is extremely slowAre the ink cartridges for color printing installed? Are the print settings correct?Is the head dirty? Is there something stuck on the head? Printing is light, distorted, or has gapsAre you using the correct cartridges for the chosen printing medium? Has one of the ribbons separated from the head?Paper is not feeding or ejecting correctly from the sheet feeder Page Ink cartridges are not correctly recognized A mechanism or cartridge change error occurredPrinting Quality, Hue, and Resolution Cartridges run out very fast with monochrome printing Ink and PaperCan I print on overhead transparencies using metallic cartridges? How should I use white ink?Connection Method Other problems and operationsHow do I uninstall the printer driver? General Specifications SpecificationsSpecification Interface DIP SwitchesConnector Connector SignalsPrintable Area Using cardboard, thick paper or back print filmPrinting is possible within the range shown in rectangles Photo Realistic Labels 16 stickersPhotographic-Quality Labels 2 Stickers Appendix8.5mm 17mm 0.67 Photographic-Quality Labels 20 StickersSpecification 19.8mmPrint media Available SuppliesMD-1300 Supplies List Ink cartridgesIndex 105, 109 29, 30 15, 24 Index