Troubleshooting, Power does not come on | Alps Electric MD-1300

Troubleshooting

Troubleshooting

When problems occur during operation of the printer, please check the following troubleshooting tips before concluding that the printer is broken.

Power does not come on

Is the power cord disconnected?

Make sure the power cord is plugged into an outlet as well as connected to the printer. After checking the power cord, push the power button to turn on the printer.

Is the printer plugged into an extension block or power strip?

After turning on the extension block or power strip, press the power button on the printer.

During installation a “File not found” error occurs or the installer is not found

Is At Ease installed?

If you are using At Ease when you insert the installation disk into the drive, the following things may happen. (Some of the Performa series start up in At Ease.)

∙The alert dialog box appears.

∙The installer is not displayed.

In these cases the following methods can be used to install the printer driver.

Method 1

From the Special menu, select Switch To Finder. Double-click on the in- staller icon to install the printer driver.

Method 2

If the Switch To Finder function is not available on the Special menu, select Switch To At Ease and check the Off checkbox in At Ease settings. Restart your computer and install the printer driver.

The icon does not appear in the Chooser

Is QuickDraw GX enabled?

If QuickDraw GX is installed, disable it by following these steps

1.Select “Control Panels” from the Apple menu.

2.Open the Extensions Manager.

3.Deselect QuickDraw GX in the list of items.

4.Close the Extensions Manager, and restart your Macintosh.

Is the printer driver installed?

Install the printer driver from the printer driver installation CD-ROM.

161

Image 163

Alps Electric MD-1300 manual Troubleshooting, Power does not come on, Icon does not appear in the Chooser, 161

Contents

User’s Guide For US Customers Address Model NumberTrade Name Responsible party Important Safety Instructions Table of Contents Printing on Photo Realistic Labels What to Do If the Power Is Shut Off While Printing Introduction Product Support Supplies Service, Support and SuppliesWarranty For US Customers Product Label Learn the Major Functions Operations of Your Printer Major Functions Operations Remove the packing materials Getting Your Printer ReadyGetting Your Printer Ready Removing the outside packing materials Removing the carriage packing material Opening the front cover Locating the printer How to attach the Macintosh interface moduleHow to remove the Macintosh interface module Closing the front cover Connecting the printer to your computer Connecting CablesCheck the Scsi device number Power cord connections Printer Front View Name and Function of Each Part of the Printer Inside the Printer Printer Rear View Control Panel Paper Feed Switch Identifying Ink Cartridge and Paper Types Installing Ink Cartridges Place the ink cartridges Installing Ink CartridgesTake up any slack in the ribbon Open the front cover Major Functions and Operations Remove the ink cartridge Exchanging Ink CartridgesPlace a new ink cartridge on the ink cartridge holder plate Paper Types and Available Feeding Modes Loading Paper Loading Paper Pull out the paper support Switch the paper feed mode Loading Paper in Automatic Feed ModePlace the paper in the sheet feeder Push the paper support Adjust the paper feed guide to the paper size Load paper Lift the paper stopper Set the paper feed switch to position M Loading Paper in Manual Feed Mode Insert paper straight into the sheet feeder Insert paper System Requirements Installing the Printer DriverPreparing for Installation Purpose of the Printer Driver Installing the Printer Driver Contents of the Installation Disks Selecting the MD-1300 Driver Using Balloon HelpFrom the Apple menu, select the Chooser Click on the OK button to close the dialog box Click on the MD-1300 printer driver iconMD-1300 Click on the close box to close the Chooser Print Dialog Box Testing the PrinterSetup Dialog Box Using the Print Desktop command Print Preview Turning on the Power Turning the Power On or OffTurning off the Power Placing an ink cartridge in your printer Printing OperationsPrinting Monochrome Requirements Loading the paper in your printer Setting up the printer driver for printing After making any changes, click Print to start printing ∙ Printing data for color printing Printing ColorPlacing ink cartridges in your printer ∙ Ink cartridges Setting up the printer driver for printing Printing To Print in Colors Similar to Those in a Photograph ¨Open the ColorSyncTM System Characteristic Document ¨ Set the Monitor ¨ Set the Characteristic ¨ Display the Print Dialog Box ¨ Enable the ColorSyncTM Function During Printing¨ Start Printing Major Functions and Operations Learning to Use the Many Functions Your Printer Various Printing Operations Requirements Photographic-Quality Color Printing ¨ Prepare the Image to Be Printed ¨ Install the Photographic-Quality Ink Cartridges Various Printing Operations ¨ Print ¨ Set Up the Printer Driver for Printing Color matching is normally set to Drivers Matching Printing on Photographic-Quality Paper 4 x 6 / 100 x 148 mm ¨ Prepare the Image to be Printed Guide sheet ¨ Set Up the Printer Driver for Printing Make sure that Colors is set to Millions of Colors Printing on Photographic-Quality Labels Stickers ¨ Create Data for Printing on Photographic-Quality La- bels ¨ Load the Photographic-Quality Labels in Your Printer ¨ Set Up the Printer Driver for Printing ¨ Print Photo Realistic Labels Part No Printing Full Color Data at 1200 x 600 dpi ¨ Load Paper ¨ Install the Ink Cartridges Photo Realistic Paper selected Make color matching selections as required Full Color & Photo Realistic Finishing Glossy Finish Printing Method ∙ Multi spot color printing Printing in Spot Color Metallic and White Color printingTypes of Spot Color Printing ∙ Single spot color printing ¨ Create Data for Spot Color Printing Single Spot Color Printing ¨ Install the Ink Cartridge ¨ Set Up the Printer Driver for Printing Page Click Print in the Print dialog box Multi Spot Color Printing ¨ Create Data for Spot Color Printing Page Spot color ∙ Color compositions using Cymk settings n/100% ¨ Load Paper in Your Printer ¨ Install the Spot Ink Cartridges ¨ Set Up the Printer Driver for Printing Click Preview in the Print dialog box Printing starts Full Color + Spot Color Printing in Multi-page Mode ¨ Create an Image for Full Color + Spot Color Printing ¨ Prepare the Spot Color Image ¨ Install the Spot Color Ink Cartridges ¨ Set Up the Printer Driver for Printing ¨ Print Click Preview in the Print dialog box Open the full color data file in your application ¨ Prepare the Full Color Data ¨ Change the Cartridges Simultaneous Full Color + Spot Color Printing Create the full color and spot color data to be printed ¨ Create the Full Color + Spot Color Print Image Color composition for indicating spot colors ¨ Install the Ink Cartridges ¨ Set Up the Printer Driver for Printing Click Print in the Print dialog box to start printing Printing Greeting Cards ¨Load the Greeting Card into the Printer Install the ink cartridges into the ink cartridge holders ¨ Print To start printing, click Print in the Print dialog box 100 101 Printing on Photo Realistic Labels 102 Select Print from the File menu ¨Set Up the Printer Driver for Printing103 ¨Print 104 ∙ Iron Printing on Back Print Film105 ∙ Paper to transfer the image to 106 Set the paper feed switch to position M Insert the back print film into the printer 107 108 ¨ Transfer the Image to Paper with an Iron 109 ¨ Curl Correction 110 Unroll them, and the curl should be corrected 111¨ Obtain a Matte Finish Leave them rolled up for five minutes 112 ExamplesApply the iron 113 Making Iron-on Transfers ∙ Cloth to transfer the image to T-shirt, handkerchief, etc 114 Insert the iron-on transfer sheet into the printer 115 116 117 Once the settings have been finished, click the OK but- ton¨ Transfer the Iron-On to Cloth 118 Material Selection Transfer Procedure119 Iron-on transfers can be used not only onto fabric items 120 Printing on Overhead Transparencies 121 ¨ Set up the Transparency Separators 122 ¨ Install the Ink Cartridges and Overhead Transparencies 123 124 125 Undercoating with a White Ink Cartridge 126 ¨ Install the White Ink Cartridge¨ Create Data for Full Color Printing 127 128 129 Photo Realistic Finishing Glossy Finish in Multi-page Mode ¨ Execute Full Color Printing ¨ Install Ink Cartridges130 ¨ Create Data 131 132 Printer Driver Functions Printer Driver 134 Using the ChooserChooser Settings Functions of the Printer Driver Selecting the Scsi Port Selecting a Device135 Background Printing Using AppleTalk136 137 Setup Dialog BoxDefault values are set as follows Type Custom Paper Sizes Edit Button Size138 Printer Effects OK/CancelReduce/Enlarge Orientation Print Dialog Box Print CancelQuality Options 142 Multi-page ModePreview Colors Dialog Box 143 Colors Dialog BoxBlends Brightness 144 Spot Color PrintMulti-pass Black Color Matching Options Choose ColorSyncTM System Profile from the Control Pan- els 145 Using Background Printing Using Background Printing146 147 Using the Queue Monitor Queue Monitor Window Preferences settings148 Error Display Error Display149 150 Appendix Clean the inside of the printer Cleaning the PrinterCleaning the Main Unit Clean the outside of the printer 153 Cleaning the Print Head 154 Cleaning the PlatenSlowly peel off the tape How to install a cleaning pad How to remove the cleaning pad155 156 Ready / insert Button Functions Alarm status shown by indicator lights Indicator Lights SummaryNormal Printing Mode Indicator light status 158 TroubleshootingClose the front cover 159 What to Do When a Cartridge Change Error Occurs 160 Clearing Paper Jams 161 TroubleshootingPower does not come on Icon does not appear in the Chooser MD-1300 printer does not print or stops printing MD-1300 printer cannot be selected in the Chooser162 163 164 Color printing is not working or is extremely slow Is the head dirty? Is there something stuck on the head? Printing is light, distorted, or has gaps165 Has one of the ribbons separated from the head? 166 Has the carriage packing material been removed? 167Has the packing tape been removed? Ink cartridges are not correctly recognized Mechanism or cartridge change error occurred168 Black portions are printed using the four colors Printing Quality, Hue, and Resolution169 Cartridges run out very fast with monochrome printing Ink and Paper170 How should I use white ink? Connection Method Other problems and operations171 172 How do I uninstall the printer driver? General Specifications Specifications173 Interface DIP SwitchesConnector Connector Signals Maximum Print area Using cardboard, thick paper or back print filmPrintable Area 175 Photographic-Quality Labels 2 Stickers Photo Realistic Labels 16 stickers176 177 Photographic-Quality Labels 20 Stickers Print media Available SuppliesMD-1300 Supplies List Ink cartridges 179 Index 180 181 182 183