Service, Support and Supplies, Warranty | Alps Electric MD-1300

Service, Support and Supplies

It is our goal to make your Alps MD-1300 ownership a satisfying experience. Our Alps support staff is available to assist you in setting up and operating your printer. If needed, our convenient repair service is at your disposal.

For US Customers

Please refer to the product support information below, or write us at Alps Electric (USA), Inc., 3553 North first Street, San Jose, CA, 95134.

Product Support

For information or assistance with the setup, operation, troubleshooting, or re- pair of your Alps MD-1300 printer, you may first wish to call the dealer from whom you purchased your printer. If necessary, please feel free to call the Alps Electric Help Desk at 1-800-449-2577, Monday through Friday, from 6:00 am through 6:00 pm Pacific time. You may also contact our CompuServe forum (GO ALPS), our web site (http://www.alpsusa.com), or our BBS (1-408-432-6424) at any time.

Supplies

Supplies such as ink cartridges, paper, transparencies, back print film or greet- ing cards are available through your Alps Dealer. For your added convenience, these supplies are available through Alps Direct Connect at 1-800-950-2577.

Warranty

Please refer to the Alps Warranty Card included with your MD-1300 printer.

For European Customers

Product Support

For information or assistance, refer to the service and support information below or write to ALPS ELECTRIC (IRELAND) LTD., Clara Road, Millstreet Town, Co. Cork, Ireland.

For freephone product information and technical support contact ALPS by dialling the number for your country.

Country Telephone

Austria 06608375

Belgium 080072632

Denmark 80016059

Finland 0800113550

France 0800907266

Germany 0130825268

Italy 167780052

Country Telephone

Netherlands 060226732

Norway 80011639

Spain900982907

Sweden 020794434

Switzerland 0800559953

United Kingdom 0800973405

Portugal 050553050

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Alps Electric MD-1300 manual Service, Support and Supplies, For US Customers, Product Support Supplies, Warranty

Contents

User’s Guide For US Customers Trade Name Model NumberResponsible party Address Important Safety Instructions Table of Contents Printing on Photo Realistic Labels What to Do If the Power Is Shut Off While Printing Introduction Warranty Service, Support and SuppliesFor US Customers Product Support Supplies Product Label Learn the Major Functions Operations of Your Printer Major Functions Operations Getting Your Printer Ready Getting Your Printer ReadyRemoving the outside packing materials Remove the packing materials Removing the carriage packing material Opening the front cover How to remove the Macintosh interface module How to attach the Macintosh interface moduleClosing the front cover Locating the printer Connecting Cables Connecting the printer to your computerCheck the Scsi device number Power cord connections Printer Front View Name and Function of Each Part of the Printer Inside the Printer Printer Rear View Control Panel Paper Feed Switch Identifying Ink Cartridge and Paper Types Installing Ink Cartridges Take up any slack in the ribbon Installing Ink CartridgesOpen the front cover Place the ink cartridges Major Functions and Operations Exchanging Ink Cartridges Remove the ink cartridgePlace a new ink cartridge on the ink cartridge holder plate Paper Types and Available Feeding Modes Loading Paper Loading Paper Loading Paper in Automatic Feed Mode Pull out the paper support Switch the paper feed modePlace the paper in the sheet feeder Push the paper support Adjust the paper feed guide to the paper size Load paper Lift the paper stopper Set the paper feed switch to position M Loading Paper in Manual Feed Mode Insert paper straight into the sheet feeder Insert paper Preparing for Installation Installing the Printer DriverPurpose of the Printer Driver System Requirements Installing the Printer Driver Contents of the Installation Disks Using Balloon Help Selecting the MD-1300 DriverFrom the Apple menu, select the Chooser MD-1300 Click on the MD-1300 printer driver iconClick on the close box to close the Chooser Click on the OK button to close the dialog box Setup Dialog Box Testing the PrinterUsing the Print Desktop command Print Dialog Box Print Preview Turning the Power On or Off Turning on the PowerTurning off the Power Printing Monochrome Printing OperationsRequirements Placing an ink cartridge in your printer Loading the paper in your printer Setting up the printer driver for printing After making any changes, click Print to start printing Placing ink cartridges in your printer Printing Color∙ Ink cartridges ∙ Printing data for color printing Setting up the printer driver for printing Printing To Print in Colors Similar to Those in a Photograph ¨Open the ColorSyncTM System Characteristic Document ¨ Set the Monitor ¨ Set the Characteristic ¨ Enable the ColorSyncTM Function During Printing ¨ Display the Print Dialog Box¨ Start Printing Major Functions and Operations Learning to Use the Many Functions Your Printer Various Printing Operations Requirements Photographic-Quality Color Printing ¨ Prepare the Image to Be Printed ¨ Install the Photographic-Quality Ink Cartridges Various Printing Operations ¨ Print ¨ Set Up the Printer Driver for Printing Color matching is normally set to Drivers Matching Printing on Photographic-Quality Paper 4 x 6 / 100 x 148 mm ¨ Prepare the Image to be Printed Guide sheet ¨ Set Up the Printer Driver for Printing Make sure that Colors is set to Millions of Colors Printing on Photographic-Quality Labels Stickers ¨ Create Data for Printing on Photographic-Quality La- bels ¨ Load the Photographic-Quality Labels in Your Printer ¨ Set Up the Printer Driver for Printing ¨ Print Photo Realistic Labels Part No Printing Full Color Data at 1200 x 600 dpi ¨ Load Paper ¨ Install the Ink Cartridges Photo Realistic Paper selected Make color matching selections as required Full Color & Photo Realistic Finishing Glossy Finish Printing Method Types of Spot Color Printing Printing in Spot Color Metallic and White Color printing∙ Single spot color printing ∙ Multi spot color printing ¨ Create Data for Spot Color Printing Single Spot Color Printing ¨ Install the Ink Cartridge ¨ Set Up the Printer Driver for Printing Page Click Print in the Print dialog box Multi Spot Color Printing ¨ Create Data for Spot Color Printing Page Spot color ∙ Color compositions using Cymk settings n/100% ¨ Load Paper in Your Printer ¨ Install the Spot Ink Cartridges ¨ Set Up the Printer Driver for Printing Click Preview in the Print dialog box Printing starts Full Color + Spot Color Printing in Multi-page Mode ¨ Create an Image for Full Color + Spot Color Printing ¨ Prepare the Spot Color Image ¨ Install the Spot Color Ink Cartridges ¨ Set Up the Printer Driver for Printing ¨ Print Click Preview in the Print dialog box Open the full color data file in your application ¨ Prepare the Full Color Data ¨ Change the Cartridges Simultaneous Full Color + Spot Color Printing Create the full color and spot color data to be printed ¨ Create the Full Color + Spot Color Print Image Color composition for indicating spot colors ¨ Install the Ink Cartridges ¨ Set Up the Printer Driver for Printing Click Print in the Print dialog box to start printing Printing Greeting Cards ¨Load the Greeting Card into the Printer Install the ink cartridges into the ink cartridge holders ¨ Print To start printing, click Print in the Print dialog box 100 101 Printing on Photo Realistic Labels 102 103 ¨Set Up the Printer Driver for Printing¨Print Select Print from the File menu 104 105 Printing on Back Print Film∙ Paper to transfer the image to ∙ Iron 106 Set the paper feed switch to position M Insert the back print film into the printer 107 108 ¨ Transfer the Image to Paper with an Iron 109 ¨ Curl Correction 110 ¨ Obtain a Matte Finish 111Leave them rolled up for five minutes Unroll them, and the curl should be corrected Examples 112Apply the iron 113 Making Iron-on Transfers ∙ Cloth to transfer the image to T-shirt, handkerchief, etc 114 Insert the iron-on transfer sheet into the printer 115 116 Once the settings have been finished, click the OK but- ton 117¨ Transfer the Iron-On to Cloth 118 119 Transfer ProcedureIron-on transfers can be used not only onto fabric items Material Selection 120 Printing on Overhead Transparencies 121 ¨ Set up the Transparency Separators 122 ¨ Install the Ink Cartridges and Overhead Transparencies 123 124 125 Undercoating with a White Ink Cartridge ¨ Install the White Ink Cartridge 126¨ Create Data for Full Color Printing 127 128 129 Photo Realistic Finishing Glossy Finish in Multi-page Mode 130 ¨ Install Ink Cartridges¨ Create Data ¨ Execute Full Color Printing 131 132 Printer Driver Functions Printer Driver Chooser Settings Using the ChooserFunctions of the Printer Driver 134 Selecting a Device Selecting the Scsi Port135 Using AppleTalk Background Printing136 Default values are set as follows Setup Dialog BoxType 137 Size Custom Paper Sizes Edit Button138 Reduce/Enlarge OK/CancelOrientation Printer Effects Print Dialog Box Quality CancelOptions Print Preview Multi-page ModeColors Dialog Box 142 Blends Colors Dialog BoxBrightness 143 Multi-pass Black Spot Color PrintColor Matching Options 144 Choose ColorSyncTM System Profile from the Control Pan- els 145 Using Background Printing Using Background Printing146 147 Using the Queue Monitor Preferences settings Queue Monitor Window148 Error Display Error Display149 150 Appendix Cleaning the Main Unit Cleaning the PrinterClean the outside of the printer Clean the inside of the printer 153 Cleaning the Print Head Cleaning the Platen 154Slowly peel off the tape How to remove the cleaning pad How to install a cleaning pad155 156 Ready / insert Button Functions Normal Printing Mode Indicator Lights SummaryIndicator light status Alarm status shown by indicator lights Troubleshooting 158Close the front cover 159 What to Do When a Cartridge Change Error Occurs 160 Clearing Paper Jams Power does not come on TroubleshootingIcon does not appear in the Chooser 161 MD-1300 printer cannot be selected in the Chooser MD-1300 printer does not print or stops printing162 163 164 Color printing is not working or is extremely slow 165 Printing is light, distorted, or has gapsHas one of the ribbons separated from the head? Is the head dirty? Is there something stuck on the head? 166 167 Has the carriage packing material been removed?Has the packing tape been removed? Mechanism or cartridge change error occurred Ink cartridges are not correctly recognized168 Printing Quality, Hue, and Resolution Black portions are printed using the four colors169 170 Ink and PaperHow should I use white ink? Cartridges run out very fast with monochrome printing Other problems and operations Connection Method171 172 How do I uninstall the printer driver? Specifications General Specifications173 Connector DIP SwitchesConnector Signals Interface Printable Area Using cardboard, thick paper or back print film175 Maximum Print area Photo Realistic Labels 16 stickers Photographic-Quality Labels 2 Stickers176 177 Photographic-Quality Labels 20 Stickers MD-1300 Supplies List Available SuppliesInk cartridges Print media 179 Index 180 181 182 183