Manuals / Alps Electric / Computer Equipment / Printer

Alps Electric MD-1300 Service, Support and Supplies, For US Customers, Product Support, Warranty

Models: MD-1300

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Service, Support and Supplies

Service, Support and Supplies

It is our goal to make your Alps MD-1300 ownership a satisfying experience. Our Alps support staff is available to assist you in setting up and operating your printer. If needed, our convenient repair service is at your disposal.

For US Customers

Please refer to the product support information below, or write us at Alps Electric (USA), Inc., 3553 North first Street, San Jose, CA, 95134.

Product Support

For information or assistance with the setup, operation, troubleshooting, or re- pair of your Alps MD-1300 printer, you may first wish to call the dealer from whom you purchased your printer. If necessary, please feel free to call the Alps Electric Help Desk at 1-800-449-2577, Monday through Friday, from 6:00 am through 6:00 pm Pacific time. You may also contact our CompuServe forum (GO ALPS), our web site (http://www.alpsusa.com), or our BBS (1-408-432-6424) at any time.

Supplies

Supplies such as ink cartridges, paper, transparencies, back print film or greet- ing cards are available through your Alps Dealer. For your added convenience, these supplies are available through Alps Direct Connect at 1-800-950-2577.

Warranty

Please refer to the Alps Warranty Card included with your MD-1300 printer.

For European Customers

Product Support

For information or assistance, refer to the service and support information below or write to ALPS ELECTRIC (IRELAND) LTD., Clara Road, Millstreet Town, Co. Cork, Ireland.

For freephone product information and technical support contact ALPS by dialling the number for your country.

Country Telephone

Austria 06608375

Belgium 080072632

Denmark 80016059

Finland 0800113550

France 0800907266

Germany 0130825268

Italy 167780052

Country Telephone

Netherlands 060226732

Norway 80011639

Spain900982907

Sweden 020794434

Switzerland 0800559953

United Kingdom 0800973405

Portugal 050553050

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Alps Electric MD-1300 manual Service, Support and Supplies, For US Customers, Product Support, Warranty

Contents

for Macintosh User’s GuideFor European Customers For US CustomersRADIO & TELEVISION INTERFERENCE Declaration of ConformityIMPORTANT SAFETY INSTRUCTIONS Table of Contents Photographic-Quality Color Printing Chapter 2 Various Printing OperationsPrinting on Photographic-Quality Labels Printing Full Color Data at 1200 x 600 dpiWhat to Do When a Cartridge Change Error Occurs What to Do If the Power Is Shut Off While PrintingIntroduction Warranty Service, Support and SuppliesFor US Customers Product SupportProduct Label WarrantyPosition of Label Major Functions and Operations ChapterGetting Your Printer Ready Getting Your Printer ReadyRemoving the outside packing materials Removing the carriage packing material Opening the front coverHow to remove the Macintosh interface module How to attach the Macintosh interface moduleClosing the front cover Locating the printerConnecting the printer to your computer Connecting CablesPower cord connections Printer Front View Name and Function of Each Part of the PrinterInside the Printer Printer Rear ViewDIP switches SCSI connectorControl Panel Paper Feed Switchpower light power buttonInstalling Ink Cartridges Identifying Ink Cartridge and Paper TypesChapter 1 - Major Functions and Operations 2. Take up any slack in the ribbon Installing Ink Cartridges3. Open the front cover 4. Place the ink cartridgesInsert the left end of the ink cartridge, while pushing the left side latch of the ink cartridge holder slightly to the left with the ink cartridge 1. Open the front cover Exchanging Ink Cartridges2. Remove the ink cartridge 3. Place a new ink cartridge on the ink cartridge holder platePaper Types and Available Feeding Modes Loading PaperAutomatic feed mode Manual feed modeNotes and precautions about paper 1. Pull out the paper support 2. Switch the paper feed mode Loading Paper in Automatic Feed Mode3. Place the paper in the sheet feeder Chapter 1 - Major Functions and OperationsUp to 20 sheets of paper can be loaded at a time 4. Adjust the paper feed guide to the paper size1. Push the paper support in Loading Paper4. Load paper 3. Lift the paper stopperLoading Paper in Manual Feed Mode 5. Adjust the paper feed guide to the paper size1. Switch the paper feed mode 2. Insert paper 3. Adjust the paper feed guide to the paper sizeInsert paper straight into the sheet feeder Chapter 1 - Major Functions and OperationsPreparing for Installation Installing the Printer DriverPurpose of the Printer Driver System RequirementsInstalling the Printer Driver Contents of the Installation DisksSelecting the MD-1300 Driver Using Balloon HelpMD-1300 2. Click on the MD-1300 printer driver icon4. Click on the close box to close the Chooser 5. Click on the OK button to close the dialog boxTesting the Printer Page Setup Dialog BoxPrint Dialog Box Print Preview Turning the Power On or Off Turning on the PowerTurning off the Power Printing Monochrome Printing OperationsRequirements Placing an ink cartridge in your printerLoading the paper in your printer Setting up the printer driver for printing 5. Make any necessary changes to the settings in the Print dialog box 6. After making any changes, click Print to start printingPrinting Operations Placing ink cartridges in your printer Printing ColorRequirements Loading the paper in your printerSetting up the printer driver for printing 1. Select Print from the File menu to display the Print dialog box Printing2. Click Colors in the Print dialog box 3. To print a photograph, check the Multi-pass Black check boxStep 1¨Open the ColorSyncTM System Characteristic Document To Print in Colors Similar to Those in a PhotographPrinting Operations Step 3¨ Set the Monitor Step 2¨ Set the CharacteristicStep 4¨ Display the Print Dialog Box Step 5¨ Enable the ColorSyncTM Function During PrintingStep 6¨ Start Printing Printing OperationsChapter 1 - Major Functions and Operations Various Printing Operations ChapterLearning to Use the Many Functions of Your Printer Requirements Photographic-Quality Color PrintingStep 1¨ Prepare the Image to Be Printed Step 2¨ Install the Photographic-Quality Ink Cartridges∙ You may load as many as 20 sheets of Photographic-Quality Chapter 2 - Various Printing OperationsStep 5¨ Print Step 4¨ Set Up the Printer Driver for PrintingThe color matching is normally set to Drivers Matching 7. Once the settings have been finished, click OK8. Click the Print in the Print dialog box to start printing Chapter 2 - Various Printing OperationsPrinting on Photographic-Quality Paper 4 x 6 / 100 x 148 mm RequirementsPrinting on Photographic-Quality Paper 4 x 6 / 100 x 148 mm Step 2¨ Install the Photographic-Quality Ink Cartridges Step 1¨ Prepare the Image to be PrintedPrinting on Photographic-Quality Paper 4 x 6 / 100 x 148 mm Step 5¨ Print Step 4¨ Set Up the Printer Driver for PrintingWhen Photographic Paper is selected from the Type pop-up menu, overcoating is automatically set. We recommend that overcoating be normally provided. If overcoating is not provided at the end of printing, check the Disable Overcoat Cartridge check box in the Print dialog box Requirements Printing on Photographic-Quality LabelsPhotographic-Quality Labels 20 stickers Photographic-Quality Labels 2 stickersStep 2¨ Install the Photographic-Quality Ink Cartridges Step 1¨ Create Data for Printing on Photographic-Quality La- bels20 stickers 2 stickersStep 3¨ Load the Photographic-Quality Labels in Your Printer Printing on Photographic-Quality Labels Step 4¨ Set Up the Printer Driver for PrintingStep 5¨ Print When Photographic Paper is selected from the Type pop-up menu, overcoating is automatically set. We recommend that overcoating be normally provided. If overcoating is not provided at the end of printing, check Disable Overcoat Cartridge check box in the Print dialog boxRequirements Printing Full Color Data at 1200 x 600 dpiStep 1¨ Prepare the Image to be Printed Printing Full Color Data at 1200x 600 dpiStep 2¨ Install the Ink Cartridges Step 3¨ Load PaperManual feed mode is used for this printing Step 5¨ Print Step 4¨ Set Up the Printer Driver for Printing∙ For Photo Realistic Paper, select Photo Realistic Paper ∙ For Photo Realistic Labels, select Photo Realistic LabelChapter 2 - Various Printing Operations Full Color & Photo Realistic Finishing Glossy Finish RequirementsFull Color & Photo Realistic Finishing Glossy Finish Chapter 2 - Various Printing Operations Printing MethodTypes of Spot Color Printing Printing in Spot Color Metallic and White Color printingSingle Spot Color Printing Step 1¨ Create Data for Spot Color PrintingRequirements Step 2¨ Install the Ink Cartridge Step 3¨ Load PaperLeave the other holders empty Step 5¨ Print Step 4¨ Set Up the Printer Driver for Printing4. Click the Colors button in the Print dialog box 3. Select Black & White or Grayscale from the Colors pop-up menu7. Click Print in the Print dialog box Requirements Multi Spot Color PrintingChapter 2 - Various Printing Operations Step 1¨ Create Data for Spot Color Printing2. Set the colors corresponding to each spot color you want to use ∙ Color compositions using RGB settings n/100% Tables of color composition settings for spot color printing∙ Color compositions using CYMK settings n/100% Application color used to indicate the spot colorStep 3¨ Load Paper in Your Printer Step 2¨ Install the Spot Ink CartridgesStep 5¨ Print Step 4¨ Set Up the Printer Driver for PrintingThe dialog box for selecting cartridges is displayed 7. Click Preview in the Print dialog box8. If the loaded cartridges are correct, click OK Requirements Full Color + Spot Color Printing in Multi-page ModeStep 1¨ Create an Image for Full Color + Spot Color Printing 1. Prepare the full color image and the spot color images separatelyChapter 2 - Various Printing Operations Step 2¨ Prepare the Spot Color Image Step 3¨ Install the Spot Color Ink CartridgesStep 4¨ Load Paper in Your Printer Install the spot color ink cartridges required for this imageStep 5¨ Set Up the Printer Driver for Printing Step 6¨ Print Page Step 7¨ Prepare the Full Color Data Step 9¨ Print Step 8¨ Change the CartridgesRequirements Simultaneous Full Color + Spot Color PrintingStep 1¨ Create the Full Color + Spot Color Print Image 1. Create the full color and spot color data to be printedChapter 2 - Various Operations Spot color 3. Adjust the paper feed guide to the width of the paper Step 2¨ Install the Ink CartridgesStep 3¨ Load Paper in Your Printer 2. For Letter / A4 paper, fully extend the paper supportStep 5¨ Print Step 4¨ Set Up the Printer Driver for PrintingPage Printing Greeting Cards RequirementsStep 1¨ Prepare the Image to Be Printed Step 3¨Load the Greeting Card into the Printer Step 2¨ Install the Ink CartridgesStep 4¨ Set Up the Printer Driver for Printing ∙ For full color printing, select Millions of Colors Step 5¨ Print∙ For information on the color-matching selections, see Chap- ter 1, Printing Operations Requirements Printing on Photo Realistic LabelsPhotographic-Quality Label templates have been prepared in the Label folder of the ALPS Installation CD-ROM included in the pack- age. When creating data using those templates, please see the section “How to Use Photo Label Templates” in the “Read Me” file on the ALPS Installation CD-ROM for instructions. You may use them, or employ some other application to lay out the data ac- cording to the print format shown below Step 2¨ Install the Ink CartridgesStep 1¨ Prepare the Image to Be Printed Step 3¨ Load PaperStep 5¨Print Step 4¨Set Up the Printer Driver for Printing∙ Printing Mode is fixed to Glossy Finish ∙ Colors is set to Millions of Colors3. Make color matching selections as required 4. Once the settings have been finished, click OK5. Click Print in the Print dialog box to start printing Chapter 2 - Various Printing OperationsRequirements Printing on Back Print FilmStep 1¨ Prepare the Image to Be Printed Use an application and create the image to be printedChapter 2 - Various Printing Operations Step 3¨ Set Up the Printer Driver for Printing Step 4¨ Print Step 5¨ Transfer the Image to Paper with an Iron Step 6¨ Curl Correction Step 7¨ Obtain a Matte Finish Examples 2. Apply the ironChapter 2 - Various Printing Operations Requirements Making Iron-on TransfersUse an application and create the data to be printed Step 1¨ Prepare the Image to Be PrintedStep 3¨ Set Up the Printer Driver for Printing Making Iron -on TransfersIron-on Transfer Sheet Step 4¨ Print Step 5¨ Transfer the Iron-On to Cloth 5. Remove the finishing sheet after the cloth has cooled com- pletely Examples Transfer ProcedureIron-on transfers can be used not only onto fabric items Material SelectionPrinting on Overhead Transparencies RequirementsStep 1¨ Prepare the Image to Be Printed OPERATION Step 2¨ Set up the Transparency SeparatorsChapter 2 - Various Printing Operations Step 3¨ Install the Ink Cartridges and Overhead TransparenciesStep 5¨ Print Step 4¨ Set Up the Printer Driver for Printing6. Make color matching selections as required 7. Once the settings have been completed, click OK8. To start printing, click Print in the Print dialog box Chapter 2 - Various Printing OperationsUndercoating with a White Ink Cartridge RequirementsUndercoating with a White Ink Cartridge Step 1¨ Create Data for Full Color Printing Step 2¨ Install the White Ink CartridgeInstall the white ink cartridge in any of the ink cartridge holders Step 3¨ Load Paper in Your PrinterStep 4¨ Set Up the Printer Driver for Printing Step 5¨ Print When the Multi-page mode is not used, print in full color again after executing undercoat printing. In this case, perform printing in manual feed mode. Consecutive printing using automatic feed- ing may result in incorrect paper feedsPhoto Realistic Finishing Glossy Finish in Multi-page Mode Photo Realistic Finishing Glossy Finish in Multi-page ModeRequirements Step 1¨ Create Data Step 2¨ Install Ink CartridgesStep 3¨ Execute Full Color Printing Step 4¨ Exchange the Ink CartridgesStep 5¨ Print Photo Realistic Finishing in Multi-page ModeChapter 2 - Various Printing Operations Printer Driver ChapterPrinter Driver Functions Using the Chooser Chooser SettingsFunctions of the Printer Driver Selecting a Device Selecting the SCSI PortFunctions of the Printer Driver Background Printing Using AppleTalkType Page Setup Dialog BoxSize Custom Paper Sizes Edit ButtonPaper sizes Reduce/Enlarge OK/CancelOrientation Printer EffectsPrint Dialog Box Printing ModeCopies PagesQuality CancelOptions PrintPreview Colors Dialog BoxMulti-page Mode Colors Dialog Box BlendsBrightness Spot Color Print Multi-pass BlackColor Matching Options OK/Cancel 1. Choose ColorSyncTM System Profile from the Control Pan- els2. Click Set Profile Using Background Printing Using Background PrintingUsing Backgroung Printing Using the Queue MonitorQueue Monitor Window Preferences settingsError Display Error DisplayChapter 3 - Printer Driver Appendix Cleaning the Main Unit Cleaning the PrinterCleaning the Print Head Cleaning the Printer1. Push the front cover eject button and gently lower the front cover Cleaning the Platen 1. How to remove the cleaning pad Exchanging Cleaning Pads for Photographic-Quality Color Printing2. How to install a cleaning pad Cleaning the Printer∙ Canceling an alarm ready / insert Button Functions∙ Paper feed and eject Paper feed Paper ejectNormal Printing Mode Indicator Lights SummaryIndicator light status Alarm status shown by indicator lightsTroubleshooting 1. First, press the power button to shut off the power What to Do When a Cartridge Change Error Occurs5. Press the power button to turn on the power TroubleshootingFollow these steps to clear a paper jam Clearing Paper JamsTroubleshooting Power does not come onThe icon does not appear in the Chooser The MD-1300 printer does not print or stops printing The MD-1300 printer cannot be selected in the ChooserIs the ribbon in one of the cartridges used up? Are the ink cartridges for color printing installed? Color printing is not working or is extremely slowAre the print settings correct? Are you using memory management tools or virtual memory?Are you using the correct cartridges for the chosen printing medium? Printing is light, distorted, or has gapsHas one of the ribbons separated from the head? Is the head dirty? Is there something stuck on the head?Paper is not feeding or ejecting correctly from the sheet feeder Page Ink cartridges are not correctly recognized A mechanism or cartridge change error occurredPrinting Quality, Hue, and Resolution Can I print on overhead transparencies using metallic cartridges? Ink and PaperHow should I use white ink? Cartridges run out very fast with monochrome printingConnection Method Other problems and operationsHow do I uninstall the printer driver? Specifications General SpecificationsSpecification Connector DIP SwitchesConnector Signals InterfacePrintable Area Using cardboard, thick paper or back print filmPhotographic-Quality Labels 2 Stickers Photo Realistic Labels 16 stickersAppendix Printing is possible within the range shown in rectanglesSpecification Photographic-Quality Labels 20 Stickers19.8mm 8.5mm 17mm 0.67MD-1300 Supplies List Available SuppliesInk cartridges Print mediaIndex 105, 109 29, 30 15, 24 Index