Manuals / Alps Electric / Computer Equipment / Printer

Alps Electric MD-1300 manual Troubleshooting

Models: MD-1300

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Troubleshooting

Appendix

Troubleshooting

What to Do If the Power Is Shut Off While Printing (due to power failure, disconnected power cord, etc.)

With the front cover closed, turn the printer on. The printer will initialize and eject the partially printed page.

When the front cover has been opened before the printer is turned back on, perform the following steps.

1.If a cartridge is on the carriage, press on the middle of the cartridge, as shown in the diagram, to ensure it is prop- erly seated. Also, check that the cartridges in the holders are correctly installed. (See “Installing Ink Cartridges” in Chapter 1.

Carriage

Ink Cartridge

2.Close the front cover.

The printer will now be able to resume functioning.

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Alps Electric MD-1300 manual Troubleshooting

Contents

User’s Guide for MacintoshFor US Customers For European CustomersDeclaration of Conformity RADIO & TELEVISION INTERFERENCEIMPORTANT SAFETY INSTRUCTIONS Table of Contents Chapter 2 Various Printing Operations Photographic-Quality Color PrintingPrinting on Photographic-Quality Labels Printing Full Color Data at 1200 x 600 dpiWhat to Do If the Power Is Shut Off While Printing What to Do When a Cartridge Change Error OccursIntroduction Service, Support and Supplies WarrantyFor US Customers Product SupportWarranty Product LabelPosition of Label Chapter Major Functions and OperationsGetting Your Printer Ready Getting Your Printer ReadyRemoving the outside packing materials Opening the front cover Removing the carriage packing materialHow to attach the Macintosh interface module How to remove the Macintosh interface moduleClosing the front cover Locating the printerConnecting Cables Connecting the printer to your computerPower cord connections Name and Function of Each Part of the Printer Printer Front ViewPrinter Rear View Inside the PrinterDIP switches SCSI connectorPaper Feed Switch Control Panelpower light power buttonIdentifying Ink Cartridge and Paper Types Installing Ink CartridgesChapter 1 - Major Functions and Operations Installing Ink Cartridges 2. Take up any slack in the ribbon3. Open the front cover 4. Place the ink cartridgesInsert the left end of the ink cartridge, while pushing the left side latch of the ink cartridge holder slightly to the left with the ink cartridge Exchanging Ink Cartridges 1. Open the front cover2. Remove the ink cartridge 3. Place a new ink cartridge on the ink cartridge holder plateLoading Paper Paper Types and Available Feeding ModesAutomatic feed mode Manual feed modeNotes and precautions about paper Loading Paper in Automatic Feed Mode 1. Pull out the paper support 2. Switch the paper feed mode3. Place the paper in the sheet feeder Chapter 1 - Major Functions and Operations4. Adjust the paper feed guide to the paper size Up to 20 sheets of paper can be loaded at a time1. Push the paper support in Loading Paper3. Lift the paper stopper 4. Load paper5. Adjust the paper feed guide to the paper size Loading Paper in Manual Feed Mode1. Switch the paper feed mode 3. Adjust the paper feed guide to the paper size 2. Insert paperInsert paper straight into the sheet feeder Chapter 1 - Major Functions and OperationsInstalling the Printer Driver Preparing for InstallationPurpose of the Printer Driver System RequirementsContents of the Installation Disks Installing the Printer DriverUsing Balloon Help Selecting the MD-1300 Driver2. Click on the MD-1300 printer driver icon MD-13004. Click on the close box to close the Chooser 5. Click on the OK button to close the dialog boxPage Setup Dialog Box Testing the PrinterPrint Dialog Box Print Preview Turning on the Power Turning the Power On or OffTurning off the Power Printing Operations Printing MonochromeRequirements Placing an ink cartridge in your printerLoading the paper in your printer Setting up the printer driver for printing 6. After making any changes, click Print to start printing 5. Make any necessary changes to the settings in the Print dialog boxPrinting Operations Printing Color Placing ink cartridges in your printerRequirements Loading the paper in your printerSetting up the printer driver for printing Printing 1. Select Print from the File menu to display the Print dialog box2. Click Colors in the Print dialog box 3. To print a photograph, check the Multi-pass Black check boxTo Print in Colors Similar to Those in a Photograph Step 1¨Open the ColorSyncTM System Characteristic DocumentPrinting Operations Step 2¨ Set the Characteristic Step 3¨ Set the MonitorStep 5¨ Enable the ColorSyncTM Function During Printing Step 4¨ Display the Print Dialog BoxStep 6¨ Start Printing Printing OperationsChapter 1 - Major Functions and Operations Chapter Various Printing OperationsLearning to Use the Many Functions of Your Printer Photographic-Quality Color Printing RequirementsStep 2¨ Install the Photographic-Quality Ink Cartridges Step 1¨ Prepare the Image to Be PrintedChapter 2 - Various Printing Operations ∙ You may load as many as 20 sheets of Photographic-QualityStep 4¨ Set Up the Printer Driver for Printing Step 5¨ Print7. Once the settings have been finished, click OK The color matching is normally set to Drivers Matching8. Click the Print in the Print dialog box to start printing Chapter 2 - Various Printing OperationsRequirements Printing on Photographic-Quality Paper 4 x 6 / 100 x 148 mmPrinting on Photographic-Quality Paper 4 x 6 / 100 x 148 mm Step 1¨ Prepare the Image to be Printed Step 2¨ Install the Photographic-Quality Ink CartridgesPrinting on Photographic-Quality Paper 4 x 6 / 100 x 148 mm Step 4¨ Set Up the Printer Driver for Printing Step 5¨ PrintWhen Photographic Paper is selected from the Type pop-up menu, overcoating is automatically set. We recommend that overcoating be normally provided. If overcoating is not provided at the end of printing, check the Disable Overcoat Cartridge check box in the Print dialog box Printing on Photographic-Quality Labels RequirementsPhotographic-Quality Labels 20 stickers Photographic-Quality Labels 2 stickersStep 1¨ Create Data for Printing on Photographic-Quality La- bels Step 2¨ Install the Photographic-Quality Ink Cartridges20 stickers 2 stickersStep 3¨ Load the Photographic-Quality Labels in Your Printer Step 4¨ Set Up the Printer Driver for Printing Printing on Photographic-Quality LabelsWhen Photographic Paper is selected from the Type pop-up menu, overcoating is automatically set. We recommend that overcoating be normally provided. If overcoating is not provided at the end of printing, check Disable Overcoat Cartridge check box in the Print dialog box Step 5¨ PrintPrinting Full Color Data at 1200 x 600 dpi RequirementsStep 1¨ Prepare the Image to be Printed Printing Full Color Data at 1200x 600 dpiStep 3¨ Load Paper Step 2¨ Install the Ink CartridgesManual feed mode is used for this printing Step 4¨ Set Up the Printer Driver for Printing Step 5¨ Print∙ For Photo Realistic Paper, select Photo Realistic Paper ∙ For Photo Realistic Labels, select Photo Realistic LabelChapter 2 - Various Printing Operations Requirements Full Color & Photo Realistic Finishing Glossy FinishFull Color & Photo Realistic Finishing Glossy Finish Printing Method Chapter 2 - Various Printing OperationsPrinting in Spot Color Metallic and White Color printing Types of Spot Color PrintingStep 1¨ Create Data for Spot Color Printing Single Spot Color PrintingRequirements Step 3¨ Load Paper Step 2¨ Install the Ink CartridgeLeave the other holders empty Step 4¨ Set Up the Printer Driver for Printing Step 5¨ Print3. Select Black & White or Grayscale from the Colors pop-up menu 4. Click the Colors button in the Print dialog box7. Click Print in the Print dialog box Multi Spot Color Printing RequirementsStep 1¨ Create Data for Spot Color Printing Chapter 2 - Various Printing Operations2. Set the colors corresponding to each spot color you want to use Tables of color composition settings for spot color printing ∙ Color compositions using RGB settings n/100%∙ Color compositions using CYMK settings n/100% Application color used to indicate the spot colorStep 2¨ Install the Spot Ink Cartridges Step 3¨ Load Paper in Your PrinterStep 4¨ Set Up the Printer Driver for Printing Step 5¨ Print7. Click Preview in the Print dialog box The dialog box for selecting cartridges is displayed8. If the loaded cartridges are correct, click OK Full Color + Spot Color Printing in Multi-page Mode Requirements1. Prepare the full color image and the spot color images separately Step 1¨ Create an Image for Full Color + Spot Color PrintingChapter 2 - Various Printing Operations Step 3¨ Install the Spot Color Ink Cartridges Step 2¨ Prepare the Spot Color ImageStep 4¨ Load Paper in Your Printer Install the spot color ink cartridges required for this imageStep 5¨ Set Up the Printer Driver for Printing Step 6¨ Print Page Step 7¨ Prepare the Full Color Data Step 8¨ Change the Cartridges Step 9¨ PrintSimultaneous Full Color + Spot Color Printing Requirements1. Create the full color and spot color data to be printed Step 1¨ Create the Full Color + Spot Color Print ImageChapter 2 - Various Operations Spot color Step 2¨ Install the Ink Cartridges 3. Adjust the paper feed guide to the width of the paperStep 3¨ Load Paper in Your Printer 2. For Letter / A4 paper, fully extend the paper supportStep 4¨ Set Up the Printer Driver for Printing Step 5¨ PrintPage Requirements Printing Greeting CardsStep 1¨ Prepare the Image to Be Printed Step 2¨ Install the Ink Cartridges Step 3¨Load the Greeting Card into the PrinterStep 4¨ Set Up the Printer Driver for Printing Step 5¨ Print ∙ For full color printing, select Millions of Colors∙ For information on the color-matching selections, see Chap- ter 1, Printing Operations Printing on Photo Realistic Labels RequirementsStep 2¨ Install the Ink Cartridges Photographic-Quality Label templates have been prepared in the Label folder of the ALPS Installation CD-ROM included in the pack- age. When creating data using those templates, please see the section “How to Use Photo Label Templates” in the “Read Me” file on the ALPS Installation CD-ROM for instructions. You may use them, or employ some other application to lay out the data ac- cording to the print format shown belowStep 1¨ Prepare the Image to Be Printed Step 3¨ Load PaperStep 4¨Set Up the Printer Driver for Printing Step 5¨Print∙ Printing Mode is fixed to Glossy Finish ∙ Colors is set to Millions of Colors4. Once the settings have been finished, click OK 3. Make color matching selections as required5. Click Print in the Print dialog box to start printing Chapter 2 - Various Printing OperationsPrinting on Back Print Film RequirementsUse an application and create the image to be printed Step 1¨ Prepare the Image to Be PrintedChapter 2 - Various Printing Operations Step 3¨ Set Up the Printer Driver for Printing Step 4¨ Print Step 5¨ Transfer the Image to Paper with an Iron Step 6¨ Curl Correction Step 7¨ Obtain a Matte Finish 2. Apply the iron ExamplesChapter 2 - Various Printing Operations Making Iron-on Transfers RequirementsStep 1¨ Prepare the Image to Be Printed Use an application and create the data to be printedMaking Iron -on Transfers Step 3¨ Set Up the Printer Driver for PrintingIron-on Transfer Sheet Step 4¨ Print Step 5¨ Transfer the Iron-On to Cloth 5. Remove the finishing sheet after the cloth has cooled com- pletely Transfer Procedure ExamplesIron-on transfers can be used not only onto fabric items Material SelectionRequirements Printing on Overhead TransparenciesStep 1¨ Prepare the Image to Be Printed Step 2¨ Set up the Transparency Separators OPERATIONStep 3¨ Install the Ink Cartridges and Overhead Transparencies Chapter 2 - Various Printing OperationsStep 4¨ Set Up the Printer Driver for Printing Step 5¨ Print7. Once the settings have been completed, click OK 6. Make color matching selections as required8. To start printing, click Print in the Print dialog box Chapter 2 - Various Printing OperationsRequirements Undercoating with a White Ink CartridgeUndercoating with a White Ink Cartridge Step 2¨ Install the White Ink Cartridge Step 1¨ Create Data for Full Color PrintingInstall the white ink cartridge in any of the ink cartridge holders Step 3¨ Load Paper in Your PrinterStep 4¨ Set Up the Printer Driver for Printing When the Multi-page mode is not used, print in full color again after executing undercoat printing. In this case, perform printing in manual feed mode. Consecutive printing using automatic feed- ing may result in incorrect paper feeds Step 5¨ PrintPhoto Realistic Finishing Glossy Finish in Multi-page Mode Photo Realistic Finishing Glossy Finish in Multi-page ModeRequirements Step 2¨ Install Ink Cartridges Step 1¨ Create DataStep 3¨ Execute Full Color Printing Step 4¨ Exchange the Ink CartridgesPhoto Realistic Finishing in Multi-page Mode Step 5¨ PrintChapter 2 - Various Printing Operations Chapter Printer DriverPrinter Driver Functions Chooser Settings Using the ChooserFunctions of the Printer Driver Selecting the SCSI Port Selecting a DeviceFunctions of the Printer Driver Using AppleTalk Background PrintingPage Setup Dialog Box TypeCustom Paper Sizes Edit Button SizePaper sizes OK/Cancel Reduce/EnlargeOrientation Printer EffectsPrinting Mode Print Dialog BoxCopies PagesCancel QualityOptions PrintColors Dialog Box PreviewMulti-page Mode Blends Colors Dialog BoxBrightness Multi-pass Black Spot Color PrintColor Matching Options 1. Choose ColorSyncTM System Profile from the Control Pan- els OK/Cancel2. Click Set Profile Using Background Printing Using Background PrintingUsing the Queue Monitor Using Backgroung PrintingPreferences settings Queue Monitor WindowError Display Error DisplayChapter 3 - Printer Driver Appendix Cleaning the Printer Cleaning the Main UnitCleaning the Printer Cleaning the Print Head1. Push the front cover eject button and gently lower the front cover Cleaning the Platen Exchanging Cleaning Pads for Photographic-Quality Color Printing 1. How to remove the cleaning pad2. How to install a cleaning pad Cleaning the Printerready / insert Button Functions ∙ Canceling an alarm∙ Paper feed and eject Paper feed Paper ejectIndicator Lights Summary Normal Printing ModeIndicator light status Alarm status shown by indicator lightsTroubleshooting What to Do When a Cartridge Change Error Occurs 1. First, press the power button to shut off the power5. Press the power button to turn on the power TroubleshootingClearing Paper Jams Follow these steps to clear a paper jamPower does not come on TroubleshootingThe icon does not appear in the Chooser The MD-1300 printer cannot be selected in the Chooser The MD-1300 printer does not print or stops printingIs the ribbon in one of the cartridges used up? Color printing is not working or is extremely slow Are the ink cartridges for color printing installed?Are the print settings correct? Are you using memory management tools or virtual memory?Printing is light, distorted, or has gaps Are you using the correct cartridges for the chosen printing medium?Has one of the ribbons separated from the head? Is the head dirty? Is there something stuck on the head?Paper is not feeding or ejecting correctly from the sheet feeder Page A mechanism or cartridge change error occurred Ink cartridges are not correctly recognizedPrinting Quality, Hue, and Resolution Ink and Paper Can I print on overhead transparencies using metallic cartridges?How should I use white ink? Cartridges run out very fast with monochrome printingOther problems and operations Connection MethodHow do I uninstall the printer driver? General Specifications SpecificationsSpecification DIP Switches ConnectorConnector Signals InterfaceUsing cardboard, thick paper or back print film Printable AreaPhoto Realistic Labels 16 stickers Photographic-Quality Labels 2 StickersAppendix Printing is possible within the range shown in rectanglesPhotographic-Quality Labels 20 Stickers Specification19.8mm 8.5mm 17mm 0.67Available Supplies MD-1300 Supplies ListInk cartridges Print mediaIndex 105, 109 29, 30 15, 24 Index