American Power Conversion AP9207 manual Trouble Shooting

Troubleshooting continued

Trouble-

shooting:

Table 12,

continued

Problem	Possible Cause	Solution
	The UPS is off.	Normal Share-UPS
		operation when the
		UPS is off.
	The UPS is not	Verify that your UPS
	capable of smart	supports smart signal-
	signaling.	ing. See “Hardware
The Power LED		and software require-
		ments,” on page 3 and
is on but the Sta-
		“Sim ple versus smart
tus LED is off.
		signaling: Table 3,” on
		page 10.
	There is a problem	Contact APC Techni-
	with the UPS.	cal Support at one of
		the phone number or
		address on the back
		cover of this manual.
	Timer mode: the	The power manage-
	operating system	ment software shut-
	shutdown time as	down time must be set
	set in PowerChute	longer than Share-
One or more	plus is too short.	UPS Timer shutdown
		mode setting.
servers shuts
	Confirmed mode:	Verify that the servers
down when the
UPS is on bat-	Share-UPS did not	can confirm
tery, but does not	receive shutdown	shutdown. See “Pow-
restart when	confirmation from	erChute plus support
power returns.	servers that shut	for Confirmed shut-
	down, and utility	down mode” on page
	power was restored.	20. If not, configure
	The server shut	Share-UPS for Timer
	down but the UPS	or Until Low Battery
	did not shut down.	shutdown mode.

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