Troubleshooting

If you have

The troubleshooting chart (Table 12) covers many of the

problems with

problems that might arise with Share-UPS. If you encounter

your Share-UPS

a problem with your Share-UPS unit, refer to the trouble-

 

shooting chart first. There may be a simple solution you are

 

overlooking.

 

 

Trouble-

The following table shows the solution to common prob-

shooting:

lems with the operation of Share-UPS.

Table 12

 

 

 

 

Problem

Possible Cause

 

Solution

 

 

 

 

 

 

 

 

Cannot log onto

Incompatible ter-

 

Change settings to

 

minal settings.

 

match the Share-UPS

 

Share-UPS

 

 

 

 

baud (the default is

 

menus via the

 

 

 

 

 

9600), with 8 data bits,

 

Management

 

 

 

 

 

no parity, and no hand-

 

port.

 

 

 

 

 

shaking.

 

 

 

 

 

 

 

 

 

 

 

The wrong cable is

 

Verify that the cable is

 

 

being used.

 

the one supplied with

 

 

 

 

your interface kit. See

 

A server con-

 

 

“Choosin g simple sig-

 

 

 

naling cables: Table 1”

 

nected to a Basic

 

 

on page 4.

 

port does not

 

 

 

 

There is an inter-

 

Disconnect Share-UPS

 

acknowledge On

 

 

Battery signal.

nal problem with

 

temporarily from the

 

 

Share-UPS.

 

UPS and reconnect. If

 

 

 

 

the problem persists,

 

 

 

 

see “If problems per-

 

 

 

 

sist,” on page 52.

 

 

 

 

 

 

The Power LED

There is an inter-

 

Disconnect Share-UPS

 

flashes continu-

nal problem with

 

temporarily from the

 

ously.

Share-UPS.

 

UPS and reconnect. If

 

 

 

 

the problem persists,

 

 

 

 

see “If problems per-

 

 

 

 

sist,” on page 52.

 

 

 

 

 

 

 

 

 

 

 

 

 

Continued on next page

49

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American Power Conversion AP9207 manual Troubleshooting