Troubleshooting, PowerBook | Apple 145B specification

Troubleshooting

This section describes possible causes and solutions for some common problems you may have with your Macintosh PowerBook or associated equipment provided by Apple.

This section is not comprehensive. Check the appropriate reference section for additional help on specific topics.

Also check the documentation that came with your other equipment and with your programs for more information.

sWarning: If you have a problem with your Apple computer equipment and nothing presented in the manuals that came with the equipment solves the problem, call Apple Computer directly at 800-SOS-APPL (800-767-2775), or take the computer or accessory to your authorized Apple dealer or service provider. Attempting to repair the equipment yourself may void the Limited Warranty. Contact your authorized Apple dealer or service provider for additional information about this or any other warranty question. s

The PowerBook

The computer won’t start.

mThe computer may be on, but the screen brightness or contrast may be turned down. Adjust the brightness and contrast controls to see whether an image appears on the screen.

mThe battery may be drained. Plug in the power adapter, wait 15 minutes, and then try to turn on the computer.

mThere may be a temporary problem with the computer’s power system. Use a paper clip or similar object to press the reset button on the computer’s back panel, and then try to turn the computer on again.

Quick Reference 245

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Apple 145B manual Troubleshooting, PowerBook

Contents

Macintosh User’s Guide Apple Computer, Inc Contents Chapter Choose a commandWorking on the Desktop Arranging your work space and equipment Open a document Change a document Save your work so far ContentsMake more changes Quit a program Change the name of an icon Use the Trash Part Setting Up Your Programs Using Disks 141 139Specifying which items you want opened at startup 146 Controlling background printing Working with fonts Printing the contents of a window or the desktop184 Other ways to use the LaserWriter Font Utility 196 Connecting to a shared diskChanging your password Access privilege strategies Using access privilegesSetting Scsi ID numbers 214 240 Shift-clickMoving, copying, and renaming an icon Making a window the active window Initializing a disk in MS-DOS format Using Caps Lock Typing special characters and symbolsAppendix C Map Xiv Radio and television interference Welcome to Macintosh How to Use This BookPage Setting Up Your Macintosh PowerBook Power adapter port Setting Up Your Macintosh PowerBook Setting up the computerPlug in the power adapter Slide the latch to the right and lift up the display Open the display Turn on the computer Power button Contrast control Brightness control Trouble? What to do next Speaker Elevation feet Printer port Reset button´ Interrupt button Microphone optional Backing up your hard disk Why back up? What you need Make the copy Insert metal end first Click the appropriate choice, as followsInsert a high-density floppy disk into the disk drive If something happens to your hard disk To turn the PowerBook off Turning the PowerBook on and offConserve power when you won’t be using it for several hours Off Automatic sleep To put the PowerBook to sleepSleep On/off summary To turn the PowerBook onWhen the PowerBook is on, you can do your work Trash icon An icon near the lower-right corner representing the Trash Choose Restart from the Special menu Press and release the reset buttonRestarting a computer that’s already on Restart from a floppy disk Hold down the power button for 5 seconds Learning the basics Adjust the screen brightness and contrast controlsBefore you begin Take the Macintosh Basics tour first Starting the tour from the hard disk Finding the tour Continues Now your screen should look like the following illustration Hhh Hh h h After a moment, your screen should look like this Starting the tour from a floppy disk Hh h h Do not use the computer in or near water ± Warning Do not drop or jar the computer Do not touch the screen with any sharp or pointed objects Do not use the computer in wet or dusty environments Health concerns associated with computer use Repetitive stress injuries Chair Arranging your work space and equipmentKeyboard and trackball Change hand positions often to avoid fatigue Built-in display Mouse General suggestions Page Working on the Desktop Point Use the trackball Click Press Drag Telling the Macintosh to do something involves two steps Choose a command Dots, indicating that it has been opened Open an iconClick the startup hard disk icon to select it Look at the contents of a window Continues Size box Working on the Desktop Make a window larger or smallerActive window Zoom box Click the zoom box near the right end of the title barClick the zoom box again Move the hidden contents of a window into view Scroll arrow Horizontal scroll bar Click the close box Close a windowScroll box Close box Title bar Move a windowPoint to the title bar of the active Macintosh HD window Icons represent containers What’s on the desktop? Working on the Desktop Menus offer you choices Windows let you see what’s inside containersWindows let you see what’s inside all these containers Memo Modifier keys Modifier keysArrow keys Page Make sure that your computer is on How to switch between programsWhy it’s important to save your work, and how to save it Open the Macintosh HD icon Open a programOpen the TeachText icon TeachText menus Save your work Create a documentYou will be changing this text later in this chapter Choose Save from the File menu Click Save Switch programsType Opening Lines Here is another way to make a program active Hh h Close the Opening Lines window Close a document Because most Macintosh programs work in similar ways Open a documentNext step describes a different way to open an icon Now you’re ready to change the text Change a document With people selected, type the words human beings Click the trackball button once Now you’ll rearrange some text Save regularly, and save often Save your work so far Taking a shortcut Make more changes With each other selected, type one another Hh h With togetherness selected, type brotherhood Quit a program Click the Opening Lines icon to select it Make a copy of a documentTo use memory Quitting a program Prompts you to save your work Choose Duplicate from the File menu Change the name of an icon Pressing Return saves the new name Use the TrashPress the Return key Choose Empty Trash from the Special menu Open the Trash iconClick OK Close the Trash window by clicking its close box Working With Disks Double-sided 800K disk Insert a floppy diskSecond hole Working With Disks Floppy disks and hard disks Another dialog box appears Initialize a diskRead the message on your screen Type Practice Click EraseThird dialog box appears Copy the contents of a disk Close all the windows on the Macintosh desktop Open the Practice folder icon Take a floppy disk out of its drive Protect the contents of a disk Lock the program disk On your own Install your programs Look for a System Folder in the program folder Throw away extra System Folders Learning More About Your Computer Open the PowerBook control panel Open the Battery desk accessoryTo open the PowerBook control panel Choose Control Panels from the Apple K menu Use Balloon Help Open the PowerBook iconTurn on Balloon Help Many Macintosh programs also have Balloon Help Point to the File menu Turn off Balloon HelpClick your hard disk icon to select it At this point, you could Start learning how to use your application programsUse Part III of this book Page Reminder Back up Reinstalling system software Setting Up Your Programs Installing your programsInstalling programs without a floppy disk drive Press the Return key on your keyboard to continue Installing system software from floppy disks Insert the remaining disks as the computer prompts you Checking for computer viruses Open programs Finding out what programs are openIf you give information to other computer users on disks Hiding and showing windows on the desktop Switching programs Preferred size must always be larger than Minimum size Close the Info window Storing items in the Scrapbook Using the ScrapbookCopying items from the Scrapbook Deleting items from the Scrapbook Creating a RAM disk Using a RAM diskRemember a few precautions if you use a RAM disk Resizing or removing a RAM disk Erasing a RAM diskDrag the items you want to the RAM disk icon Drag the slider to 0% if you want to remove the RAM disk 101 Monitoring the battery charge levelUsing the Battery desk accessory Battery desk accessory appears Responding to low-power messagesWhat you should do What you should know Recharging with the power adapter Recharging the batteryPlug in the power adapter as shown Power adapter port Power Management Power Management Recharging with a recharger To recharge a battery, follow these steps Place the battery in the recharger as shown Removing or replacing the batteryDoor is physically attached to the battery Battery Hours Batteries Replacement batteries come with a door attached Maximizing battery life Keep virtual memory turned off in the Memory control panel Ways to conserve battery powerMaximizing work time Close the PowerBook control panel Adjusting the battery conservation settingsEasiest approach Your computer’s printer or modem port is in use Don’t sleep when plugged Using the battery conservation optionsMore about automatic sleep System Hard disk To turn processor cycling back on, click Allow cycling Processor cycling Initializing a hard disk Preparing a new disk for use Name Using DisksClick Initialize Click Init to initialize the hard disk Type a name for the disk Initializing a floppy diskThird message asks you to name the disk Click the icon of the disk you want to erase Erasing a floppy diskDesignating a startup disk Scanning order for startup disks Protecting the information on a diskLocking a floppy disk Internal hard disk Locking a file Backing up your files Click the appropriate button Using PowerBook 145B Backup for the first timePowerBook 145B Backup program opens Hh h Using PowerBook 145B Backup to update your backup copy Click the Continue button Unlock the disk labeledInsert the disk into the floppy disk drive Make sure your Macintosh is off Locate the PowerBook 145B Restore iconRestoring the information on your hard disk A moment you’ll see this screen Open the PowerBook 145B Restore icon by double- clicking itRespond to any messages you see on the screen Make sure you insert disks in the correct order Restoring your System Folder If you can’t save files on a floppy disk If you can’t eject a floppy disk Ejecting a diskAll three methods also work with CD-ROM discs Disk is ejected and its icon disappears from the desktop Hard disk precautions Testing and repairing disksCaring for disks If a hard disk icon doesn’t appear Using Disk First Aid Click Open For assistance if necessary Testing a hard diskHard disk’s Scsi ID number Straightening up your files Creating and naming folders Using folders to organize your filesChoose New Folder from the File menu Type a name for the folder and press Return Name for your Its contentsDisk named above it Desktop, including other disks Creating an alias Making items easier to findUses for aliases Choose Make Alias from the File menu Moving an item to the desktop Installing an item in the Apple menuLocating the original of an alias Click the Find Original button Finding an item by name Finding an itemChoose Find from the File menu Click the Find button Date here One at a time Finding an item using other criteriaSearch Type text or set List view Indentation means that an item Outline Location for the search Items found are shown highlighted in an outline view Ways to use the Find commandFinding items that meet two criteria Creating a template or stationery Hhhh Get Info command displays information about a selected item Using the Info windowGetting information about your files File’s Info window View menu Type of list displayed is underlined Using the View menuAssigning a label to a file On another hard disk Tips on transferring filesOn floppy disks 145 Adapting Your Computer to Your Own Use Installing files in the System Folder Installing an item in the Apple menuSpecifying which items you want opened at startup To have a program or a document open automatically when Desktop Removing files from the System FolderMacintosh Changing the items in the Label menu Setting the time and date Number Choose Alarm Clock from the Apple K menu Changing time and date formats Turning the alarm off Click OK to close the control panel Changing the date formatDialog box that appears, make the changes you want Make the changes you want Changing the time format Make the changes that you want Close the control panel Type the currency symbol here To place the currency Click the double-clicking speed you want Adjusting the way the trackball or mouse works Down, click the button for the rate you want For the delay you wantButton, the keys don’t repeat at all Keyboard layout you want to use Making keyboard shortcuts easier to type Adjusting the keyboard for very slow typingModifier Sticky Keys Key has been Click the button for the blinking rate you want Adjusting the blinking of a menu item Changing the way the contents of windows appear Select the picture you want to use for the icon Changing an icon You can turn off this warning in the Trash’s Info box Turning off the Empty Trash warning Checking memory use Managing memoryMaking the most of your memory Remember the following tips on memory management Adjusting the disk cache Macintosh HD Using hard disk space as memoryTotal memory includes Virtual memory Turning on 32-bit addressing Drag the slider up or down to set the volume Setting the beep soundClick the beep sound that you want your computer to use Close the Sound control panel Removing a sound Installing a sound Your computer Recording sounds Type a name for the sound, and click OK Changing the background pattern Continues To save the new pattern, double-click the sample pattern Magnifying the screen image To turn CloseView on or off, press x-Option-O On or off 173 Before you printChoosing a printer If your printer is connected over a network If your printer is connected directly to your computerClose the Chooser window Printing Click the icon of the printer you want to use Choose Chooser from the Apple K menuClose the Chooser Network that has zones Percentage Select enhancements Original’s hsize Selecting Page Setup optionsPrinted copy as a Make sure that the hard disk indicated is the correct one Easy Install dialog box appearsUpdating printer software on networked computers Choose Print from the File menu Printing your workPrinter software available Paper-feed Printing the contents of a window or the desktop Make sure that the printer is turned on and warmed up Solutions to common printing problemsCheck the cable connections to the printer Controlling background printing Outline fonts and bitmap fonts Working with fonts Installing fonts Locate and open the LaserWriter Font Utility icon Removing fontsTransferring fonts to a LaserWriter printer Click Done Choose Download Fonts from the File menuPrinter or its hard disk To the printer Other ways to use the LaserWriter Font Utility Finding out about available fontsInitializing a hard disk attached to a printer Click Initialize Turning the printer’s start page on or off Restarting a LaserWriter printer Type a name for the log, and then click Save Transferring a PostScript file to a LaserWriter 189 What networking offers Using Your Computer on a Network Setting up your computer on a network Printer port Icon Connecting to a networkTurning on AppleTalk Naming your computer and its owner Close the Sharing Setup control panel AppleShare icon Connecting to a shared disk Click OK Click Guest or Registered User Click the name of the computer you want to useCapitalization does not need to match You are not Icon of the shared disk appears on your desktop Disconnecting from a shared diskClick the name of a shared disk to select it Connecting automatically when you start up Connecting quickly to a shared diskConnect to a shared disk These Working with files and folders on other computers Changing your passwordCreating a new folder on another computer Click OK Close the Chooser Bullet appears for each letter you type Your passwordClick OK Click OK in the dialog box that appears Click here to change Giving folder ownership to someone else Sharing your own filesHow file sharing works User or group that you named assumes ownership immediately Turning file sharing on Turning on guest accessSection labeled File Sharing, click the Start button Open the Guest icon Close the window and click Save in the box that appears Selecting a folder or disk to share Any shared folder or disk can be made private again Taking back a shared folder or disk To register more users, repeat steps 2 Naming a registered userType the name of a person you want to register Type a password in the User Password box, then press Tab Setting a registered user’s passwordNaming a group of users Close the window, and then click Save in the dialog box Drag user icons to the new group icon Seeing who’s in a groupTo see the names of all group members, open the group icon You don’t need to include the Guest icon in any group Close the window and click Save in the dialog box Selecting a user or group to share a folder or disk To deny access to guests, open the Guest icon Removing a user or group from your list of registered users Removing a user from a group Turning file sharing off Giving away ownership of a folder or disk on your computer To turn file sharing off immediately, type the number Monitoring file-sharing activitySection labeled File Sharing, click the Stop button Gaining access to your computer from another computer Disconnecting someone who is connected to your computer Open the owner icon the one with the bold outline Understanding access privileges Using access privileges There are three types of access to shared items Setting access privileges to folders and disksSee Files allows people to see, open, and copy files Select a folder or disk Choose Sharing from the File menu To prevent the folder from being changed, place an Access privilege strategiesChoose a registered user or group to share the item with Using Your Computer on a Network Folder Using Your Computer on a Network Checking your access privilegesWorking with privileges that others have set Plain tab indicates that you can open and use the folder Linking to a program on another computer Linking programsYou can only link to programs that are shared Select the program you want to link to Allowing other people to link to your programs Disconnecting a program linkTwo programs are now linked Then you make a program available for linking by sharing it Selecting a program for linking Turning program linking onOpen the program If the box is dimmed, the program does not support linking Naming specific users to link to your programs Allowing guests to link to your programs Scsi port Scsi port icon 223 Using Scsi devicesScsi port on Macintosh PowerBook computers looks like this Expanding Your Computer System Installing softwareSetting Scsi ID numbers ID number indicator ID number switch Small hole gives you access to the ID number switchMake sure the Scsi device is turned off Check the ID numbers of all the devices you want to connect If you are attaching more than one Scsi device Checking that the Scsi chain is properly terminatedIf you are attaching one Scsi device Illustration shows where to add cable terminators Connecting cablesRepeat for each additional device you want to connect Terminator Connect the modem to a power source and to the phone line Connecting a modemSee the documentation that came with the modem External modem is ready to use Connecting a mouse or other ADB device Connecting a printer Decide where you want to place the microphone Connecting a microphoneSound output devices Open the door covering the back panel of your computer Adding memory to your computer 233 Traveling with the PowerBookDo not check your computer as baggage. Carry it with you Store the computer in a cool, dry place Storing the PowerBookShort-term storage up to 2 weeks If the PowerBook malfunctions or is damaged Service and supportPlug in the power adapter or use the recharger Long-term storage more than 2 weeks Apple Computer, Inc Apple Canada, Inc Customer Relations How to get helpMariani Avenue Canada Macintosh user groups For more information about Macintosh computersTechnical information Apple Technical Library Assistance for hardware and software developers Apda Shift-click Double-clickWorking with icons Selecting icons Opening an icon Working with windowsMoving, copying, and renaming an icon Making a window the active window Opening higher-level folder windows Scrolling through the contents of a window Working with menus Using the outline form in list viewsMenu bar you From here To choose an item in a submenu Choosing an item from a menuChoosing an item from a submenu Selects the next item in the direction of the arrow KeyAction PowerBook Troubleshooting Computer just stopped Battery is draining too fast Power Battery can’t be recharged Screen looks blurred or out of focus Screen Scsi devices Memory See for more information about working with Scsi devices Disk drives and disks Hard disk keeps stopping and starting again You can’t delete a file on a floppy disk Printer may be turned off. Turn it on ModemsPrinters Network printer keeps restarting Networks You can’t open a shared disk or folder Application programs Message says that a program could not be found 259 Outlined button Appendix a Keyboard and Character Sets Using Caps LockTo turn Caps Lock on or off, press the Caps Lock key Option-c CharactersAvailable 263 Initializing a disk in MS-DOS formatInsert a blank disk into your floppy disk drive Appendix B Exchanging Disks and Files With MS-DOS Computers Type a name for the disk, and then click OKChoose Quit from the File menu Menus Converting files to and from MS-DOS formatDirectory Title or disk Click Translate Pull down the translation menu you want Item is checked Dimmed when thisOther file-conversion options 269 Setting your location Your current location is indicated by a blinking cross Comparing locationsClick the Set button Finding a location Adding a location Adding or removing a locationChanging or removing a location Click the Add City buttonPage Amplifiers About This Macintosh command 161, 164 Accent marks, typingPulling down Apple Technical Library Apple II ProDOS file format 263 Battery Conservation settings 87, 109-112, 248 PowerBook 145B Restore program 8, 119Application menu Arrow keys 53, 244 248 Beep sound Blinking rate Safety instructionsControl panels Delete key 57, 259 deleting Files without a floppy disk drive 92 iconsDesktop Dragging an object on Ergonomics. See comfort tips error messages Adjusting speed of 154 icons 62, 96 selecting text byConverting to and from stationery Extras folder 209 Changing your password 197-198 Sharing command 199, 201-202, 206, 209Backing up 8-12 Closing 60 Program versus document 51-52 RAM disk Aliases for FinderFont menu Fonts 186-188 Installing programs on 78-79, 82-83, 92 Overview 51 PasswordsFolder ownership Caring for Installing Adjusting blinking of 157 positioningKey Caps desk accessory 186, 260-261 kilobyte K Types of 50-52 ID numbers. See Scsi ID numbers ImageWriter Macintosh desktop computer, connecting to Background printing with 181 choosing ConnectingSetup options for 176 printing on 178-179 restarting Memory RAM virtual memory adding Modems Accessing your own computerMouse control panel 154 moving Icons 135, 240 text 212-213 Setup options 176-178, 180 passwords Network administrator 190, 193, 197, 198 Network iconChanging your own 197-198, 212-213 troubleshooting Typing Power adapter port 2 PowerBook 145B Backup program 6 System sleep adjustment 110, 111, 248 Hard disk sleep adjustment 110, 111, 248Installing 174 Disconnecting Quit command RAM. See random-access memory RAM RAM disk Installing without a floppy disk drive 92 linkingOpening 56 Adding Registered user Save As command 133 Save command 57-58, 66, 140 savingSystem Folder items Scroll bars Setting up computer 1-6. See also peripheral devices Connecting 227Scsi icon 223 Network Speakers 7 Special characters, typing Special menu Software drivers 224From floppy disks Startup disk Translator files 263 System failures 247System Folder. See also foldersOn program disks On startup disk 83, 91 Modems Networks 212, 254, 255, 256-257 passwords Application programs 92, 257-258 batteryAutomatically connecting to a shared disk Undo command 258 unlocking Files Hiding and showing program 96 moving 49-50 Finding lost Apple Publishing System