•In such a case the product including the software may only be returned within 30 days following acquisition of the product. Upon return a claim according to § 11 shall not apply.
4. Support, Upgrades and Updates after Product Registration
•You can only receive support, upgrades and updates following the personal product registration. Support is provided only for the current version and for the previous version during one year after publication of the new version. Arturia can modify and partly or completely adjust the nature of the support (hotline, forum on the website etc.), upgrades and updates at any time.
•The product registration is possible during the activation process or at any time later through the Internet. In such a process you are asked to agree to the storage and use of your personal data (name, address, contact,
5. License module (eLicenser Key and/or Soft eLicenser)
•Arturia uses a hardware device connected through the USB connection of a computer, the “eLicenser dongle” and/or a protection scheme, the “Soft eLicenser” for license control (hardware and/or virtual dongle). The eLicenser dongle and/or Soft eLicenser permanently saves the license information and regulates access to the software. If a eLicenser dongle is required for the use of the software, then the eLicenser dongle must be connected physically to the computer through the USB interface.
•For the activation of the software, updates or upgrades of the software the computer which is connected to the Arturia key and/or using the Soft eLicenser or using the OEM software must be connected to the server of SIA eLicenser through the Internet. If the product was delivered with the eLicenser dongle, the license information was already transferred to the eLicenser dongle. If the product was delivered with a product card (without the eLicenser dongle), the activation codes of the enclosed product card must be entered manually by the user upon installation and the license information must be exchanged with the server of SIA eLicenser.
•In the event of OEM software, the activation codes will be sent to an
•The reinstallation of the software - on the same or another computer - is permitted only in case the already installed software cannot be used any more (e.g. following deinstallation). If the software does not use an eLicenser dongle, the new activation codes may be obtained from the user’s online account for support created during the personal product registration. Further, the activation codes must be entered manually by the user upon installation and the license information must be exchanged with the server of SIA Steinberg. Arturia may require for the provision of further activation codes e.g. your proof of purchase (invoice, receipt) and a signed assurance by fax or letter stating your name, address and that the already installed software cannot be used any more.
•You can also use another computer other than the one on which the software is to be installed for the activation and transfer of license data to the eLicenser dongle, if the software is using an eLicenser dongle. However, in such a case a corresponding access software (eLicenser Control Center, “eLC”) must be installed on the computer connected to the Internet, which is subject to a separate licensing agreement.
6.Defect and loss of the eLicenser dongle
•In the case of a defect or damage to the eLicenser dongle Arturia or a third party engaged by Arturia will check the eLicenser dongle. In the case of a legitimate claim the eLicenser dongle and the licenses included shall be replaced in return for
ARTURIA – | 123 |
