AT&T 7200 series Audix Standalone, Automatic Alternate, Routing AAR, Automatic Call, Channel

Models: 7400 series 2500 series 7200 series 7500 series 7300 series 7100 series

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GLOSSARY GL-3

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AUDIX Standalone

An AUDIX system that has no data link and allows AUDIX service to be

 

provided in association with any communications system but with less

 

functionality than when AUDIX is integrated via a data link with a

 

communications system. See also AUDIX.

Automatic Alternate

A feature that provides optimum routing for private-network calls by

Routing (AAR)

selecting, in descending order of desirability, the best route available.

Automatic Call

A feature that directs calls to agents who have been administered in groups

Distribution (ACD)

called splits. ACD uses the most-idle agent, direct, and circular (for

 

System 85 and DEFINITY® Communications System Generic 2 only)

 

distribution methods. See also Enhanced Uniform Call Distribution,

 

and Uniform Call Distribution.

automatic calling unit

An automatic dialing device that enables a machine to place calls over a

(ACU)

communications system. Also called autodialer.

Automatic Route

A feature that provides optimum routing for public-network calls by

Selection (ARS)

selecting, in descending order of desirability, the best route available. See

 

also high-volume tandem.

AVD

See alternate voice/data.

B-channel

For an Integrated Services Digital Network (ISDN), a 64-kbps channel

 

accompanied by timing that is intended to carry a wide variety of digital

 

information streams, such as voice at 64 kbps, data at up to 64 kbps,

 

wideband voice encoded at 64 kbps, and voice at less than 64 kbps, alone

 

or combined with other digital information streams. Also called bearer

 

channel. See also D-channeland B-channelcut-through.

B-channel cut-through

The side, either user or network, of the Integrated Services Digital

 

Network basic rate interface (ISDN-BRI) that the specified B-channel uses

 

to transfer voice or data information. See also B-channel.

bandwidth

The difference, expressed in hertz, between the highest and lowest

 

frequencies in a range of frequencies that determine channel capacity.

basic rate interface (BRI)

A standard Integrated Services Digital Network (ISDN) frame format that

 

specifies the protocol used between a communications system and a

 

terminal. BRI runs at 192 kbps and provides two 64-kbps voice or data

 

B-channels and one 16-kbps signaling and data D-channel per port. The

 

remaining 48 kbps are used for framing and D-channel contention.

baud

In telecommunications applications, a unit of transmission speed equal to

 

the number of signal events per second. See also bit rate and bits per

 

second.

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AT&T 7200 series Audix Standalone, Automatic Alternate, Routing AAR, Automatic Call, Distribution ACD, Automatic Route