Release

NOTE:

Your phone display may allow you to use softkeys to add special functions such as a pause, a mark or a wait into your AD number. If so, they can be accessed during programming via the Menu button and inserted into the number being programmed.

6.Press the # button to save the number or code.

A three-beep confirmation tone indicates the AD number has been stored and the message "Number saved" displays for one second; then the message "Change label? Yes=1 No=2" displays.

7.Choose one of the following options:

If you want to

Then

Change the label for the softkey

Press 1. The message "Enter

 

label" displays. Proceed to Step

 

8.

Keep the existing label

Press 2. The message "Press

 

button to program" displays.

 

Proceed to Step 10.

8.Use the dial pad to enter a label of up to five characters. Pressing a dial pad key once enters the first letter associated with that key; to enter a different letter on that key, press the key repeatedly until the desired letter appears on the display. When the next letter you want for the label is on the same dial pad key, press * to advance to the next space. For example, to program the label "TED," press 8 (T), then 3 twice (E), then *, then 3 once

(D).

9.Press the # button to save the label.

A three-beep confirmation tone indicates the AD label has been stored. Three messages display in succession: "Label saved" displays for one second; followed by "Hang up to update display" for two seconds, then "Press button to program" displays.

10.To end programming, hang up by pressing the Spkr button or lifting and replacing the handset.

11.Repeat Steps 1 through 10 to program additional AD buttons and labels.

Release

The Release feature allows an agent on an ACD (Automated Call Dialing) call to be released from that call. This feature is used in conjunction with other ACD features.

Issue 1 July 2001 5-15

Page 45
Image 45
Avaya 4624 manual Release, Press 1 . The message Enter, Press 2 . The message Press, Button to program displays