Avaya 4624 - page 63

Basic Troubleshooting

Issue 1 July 2001 9-3

Echo, noise or static when

using a headset; handset

operation works properly

Check the headset connection.

If the connection is secure, verify that you

are using an approved headset, base unit

and/or adapter, as described in the list of

approved Avaya Communication

compatible Headsets in Chapter 8 of this

guide.

Phone does not ring If you have a 4612 or 4624 IP Telephone,

use the Menu to access the RngOf

(Ringer Off) feature; if a carat (downward

triangle) appears above that feature, your

phone is set to not ring. To correct, press

the softkey below RngOf; when the carat

does not display, your ringer is active.

If "Ringer Off" is programmed on a

Line/Feature button, that button's indicator

light will appear as steady green;

reactivate the ringer by pressing that

Line/Feature button again.

Set your ringer volume to a higher level

using the Up/Down Volume keys.

From another phone, place a call to your

extension to test the above suggested

solutions.

Speakerphone does not

operate Ask your System Administrator if your

Speakerphone has been disabled.

A feature does not work as

indicated in the User Guide Verify the procedure and retry. For certain

features, you must lift the handset first or

place the phone off-hook.

See your Telephone System Administrator

if the above action does not produce the

desired result; your telephone system may

have been specially programmed for

certain features applicable only to your

installation.

All other IP Phone problems Contact your Telephone System

Administrator.

Contents

Main Page Copyright and Legal Notices Page About This Document Chapter 1 - 4624 IP Telephone Description Chapter 2 - Using Programmable Buttons Chapter 3 - Using the Display Screen ii Chapter 4 - Call Handling Features Chapter 5 - IP Telephone Features Page iv Chapter 6 - Retrieving Voice Messages Chapter 7 - IP Telephone Management Features Chapter 8 - Using a Headset or Specialized Handset Chapter 9 - Troubleshooting Page About This Document viii Document Organization Conventions Used Symbolic Conventions Typographic Conventions Related Documentation/Training Page 4624 IP Telephone Description The 4624 IP Phone 1-2 Page Page Using Programmable Buttons Programmable Line/Feature Buttons Page Using the Display Screen Call-Handling Display Mode Upper Display Line 3-2 Lower Display Line Line/Feature Button Information Display Menu Mode Navigating Display Menus Page Call Handling Features Conference Adding another party to a call Hold Mute Preventing the other person on the line from hearing you Redial Redialing the last number called Speakerphone Page Transfer Sending a call to another telephone Page IP Telephone Features Accessing IP Telephone Features 5-2 Feature List Abbreviated Dialing (AD) Placing an Abbreviated Dialing call Account Automatic Callback 5-4 Automatic Intercom Button View Viewing the feature programmed on a Line/Feature button Call Display Call Forwarding Temporarily sending your calls to another phone Canceling Call Forwarding 5-6 Call Park Parking a call at your extension Retrieving a parked call from another extension Call Pickup and Directed Call Pickup Answering a call placed to someone in your pickup group (when your phone is idle) Consult Directory Using the Directory feature Page Headset On/Off Inspect Using the Inspect feature 5-10 Internal Auto Answer (Hands Free Answer) Answering internal calls automatically Canceling Internal Auto Answer Leave Word Calling Page 5-12 Pause (During Abbreviated Dialing) Priority Calling Placing a priority call Changing a regular call into a priority call (when you hear a call waiting ringback tone) Program Abbreviated Dialing Programming or re-programming a single Abbreviated Dialing button on a Line/Feature button 5-14 Programming or re-programming a single Abbreviated Dialing button on a softkey Release 5-16 Ringer Off Turning the ringer off Turning the ringer back on Self-Administration Administering any of the above features on your telephone's available buttons 5-18 Send All Calls 5-20 Stored Number (View) Viewing either the last number dialed or a number stored on an AD button Timer Viewing elapsed time (hours, minutes, seconds) Whisper Page (Activate) Whisper Page Answer Whisper Page Off Retrieving Voice Message s Message Retrieval Page IP Telephone Management Features Interpreting Ringer Tones 7-2 Personalizing Your Telephone's Ringing Pattern Selecting a personalized ringing pattern Interpreting Indicator Lights Testing Your Phone Using a Headset or Specialized Handset IP Telephone-Compatible Headsets 8-2 Operating a Headset IP Telephone-Compatible Specialized Handsets Troubleshooting Basic Troubleshooting 9-2 Page 9-4 Resetting and Power Cycling the IP Telephone Resetting your phone !