Basic Troubleshooting | Avaya 4624 instruction

Troubleshooting	9

Introduction

The DEFINITY 4600-Series IP Telephones are relatively trouble-free. The Basic Troubleshooting chart provides the most common problems an end user might encounter. The remaining pages in this chapter provide procedures for resetting or power-cycling your phone, when Basic Troubleshooting does not resolve the problem. For all other IP Telephone questions or problems, contact your Telephone System Administrator.

Basic Troubleshooting

Problem/Symptom

Phone does not activate after connecting it the first time

Phone does not activate after a power interruption

Suggested Solution

Unless your System Administrator has already initialized your telephone, you may experience a delay of several minutes before it becomes operational. Upon plug-in, your telephone immediately begins downloading its operational software, its IP address and any special features programmed by your System Administrator from the server to which it is connected. Report any delay of more than 8-10 minutes to your System Administrator.

Allow a few minutes for re-initialization after unplugging, powering down the phone, server problems or other power interruption causes.

Issue 1 July 2001 9-1

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Avaya 4624 manual Basic Troubleshooting

Contents

Definity Page Copyright 2001, Avaya, Inc All Rights Reserved Copyright and Legal Notices Acknowledgment Contents Call Handling Features Contents Retrieving Voice Messages IP Telephone Management Features Vi Issue 1 July About This Document Issue Date How to Use This DocumentPurpose Intended Audience Document Organization Conventions Used Symbolic ConventionsRelated Documentation/Training Typographic Conventions About This Document Issue 1 July Introduction IP Telephone Description4624 IP Phone Page Page 4Issue 1 July Programmable Line/Feature Buttons Using Programmable Buttons2Using the Display Screen Page Call-Handling Display Mode Using the Display Screen3Upper Display Line Lower Display Line Line/Feature Button Information Display Menu ModeCall Information Navigating Display Menus 4Issue 1 July Conference Call Handling Features4Adding another party to a call Current call is placed on hold and you hear a dial tone Adding a held call to the current call HoldDropping the last person added to the conference call Placing a call on hold Redial MuteSpeakerphone Preventing the other person on the line from hearing you Changing from the speakerphone to the handset Speaker/Mute indicator above the Speaker button goes offTurning the speaker on during a call Turning the speaker off during a call Sending a call to another telephone Transfer 6Issue 1 July Accessing IP Telephone Features IP Telephone Features DEFINITYFeatures Feature List Account Abbreviated Dialing ADAutomatic Callback Placing an Abbreviated Dialing call Viewing the feature programmed on a Line/Feature button Canceling Automatic CallbackLine/Feature button assignment or telephone number displays Automatic Intercom Call Display Canceling Call ForwardingCall Forwarding Temporarily sending your calls to another phone Call Pickup and Directed Call Pickup Call ParkParking a call at your extension Retrieving a parked call from another extension Consult Using the Directory featureDirectory Exclusion Drop a Person from a Conference CallGroup Paging Hands Free Answer on Intercom Headset On/Off Using the Inspect featureInspect Internal Auto Answer Hands Free Canceling Internal Auto AnswerLeave Word Calling Answering internal calls automatically Message Indicator light at the extension called goes on Canceling a Leave Word Calling messageSpeaker indicator light activates Leaving a message without ringing an extension Priority Calling Pause During Abbreviated DialingPlacing a priority call Message Enter number displays Program Abbreviated Dialing Then Message Change number? Yes=1 No=2 displays Press 1 . The message Enter ReleasePress 2 . The message Press Button to program displays Ringer Off Self-AdministrationTurning the ringer off Turning the ringer back on Next four features GrpPg for Group Page SAC for Display confirms the button has not been reprogrammed Display reverts to the first Select Feature menuMessage Button Programmed displays Confirmation tone indicates coverage cancellation Canceling send all callsSend All Calls Stored Number View TimerViewing elapsed time hours, minutes, seconds Associated telephone number displays Whisper Page Answer Whisper Page Activate Answering a Whisper Page call Whisper Page Off Message Retrieval Retrieving Voice MessagesTo retrieve a message by dialing the voice mail system 2Issue 1 July Interpreting Ringer Tones IP Telephone Management Features Feedback Handset Tones Meaning Personalizing Your Telephones Ringing Pattern Interpreting Indicator LightsSelecting a personalized ringing pattern Testing the telephones lights and display Testing Your PhoneLights and display return to normal operation IP Telephone-Compatible Headsets Using a Headset or Specialized Handset Operating a Headset IP Telephone-Compatible Specialized Handsets Basic Troubleshooting TroubleshootingPage Page Resetting your phone Resetting and Power Cycling the IP Telephone Power cycling the phone 6Issue 1 July