Avaya 4624 Troubleshooting

Issue 1 July 2001 9-1

9

Troubleshooting

Introduction

The DEFINITY 4600-Series IP Telephones are relatively trouble-free. The Basic

Troubleshooting chart provides the most common problems an end user might

encounter. The remaining pages in this chapter provide procedures for resetting

or power-cycling your phone, when Basic Troubleshooting does not resolve the

problem. For all other IP Telephone questions or problems, contact your

Telephone System Administrator.

Basic Troubleshooting

Problem/Symptom Suggested Solution

Phone does not activate after

connecting it the first time Unless your System Administrator has

already initialized your telephone, you may

experience a delay of several minutes

before it becomes operational. Upon

plug-in, your telephone immediately

begins downloading its operational

software, its IP address and any special

features programmed by your System

Administrator from the server to which it is

connected. Report any delay of more than

8-10 minutes to your System

Administrator.

Phone does not activate after

a power interruption Allow a few minutes for re-initialization

after unplugging, powering down the

phone, server problems or other power

interruption causes.

Contents

Main Page Copyright and Legal Notices Page About This Document Chapter 1 - 4624 IP Telephone Description Chapter 2 - Using Programmable Buttons Chapter 3 - Using the Display Screen ii Chapter 4 - Call Handling Features Chapter 5 - IP Telephone Features Page iv Chapter 6 - Retrieving Voice Messages Chapter 7 - IP Telephone Management Features Chapter 8 - Using a Headset or Specialized Handset Chapter 9 - Troubleshooting Page About This Document viii Document Organization Conventions Used Symbolic Conventions Typographic Conventions Related Documentation/Training Page 4624 IP Telephone Description The 4624 IP Phone 1-2 Page Page Using Programmable Buttons Programmable Line/Feature Buttons Page Using the Display Screen Call-Handling Display Mode Upper Display Line 3-2 Lower Display Line Line/Feature Button Information Display Menu Mode Navigating Display Menus Page Call Handling Features Conference Adding another party to a call Hold Mute Preventing the other person on the line from hearing you Redial Redialing the last number called Speakerphone Page Transfer Sending a call to another telephone Page IP Telephone Features Accessing IP Telephone Features 5-2 Feature List Abbreviated Dialing (AD) Placing an Abbreviated Dialing call Account Automatic Callback 5-4 Automatic Intercom Button View Viewing the feature programmed on a Line/Feature button Call Display Call Forwarding Temporarily sending your calls to another phone Canceling Call Forwarding 5-6 Call Park Parking a call at your extension Retrieving a parked call from another extension Call Pickup and Directed Call Pickup Answering a call placed to someone in your pickup group (when your phone is idle) Consult Directory Using the Directory feature Page Headset On/Off Inspect Using the Inspect feature 5-10 Internal Auto Answer (Hands Free Answer) Answering internal calls automatically Canceling Internal Auto Answer Leave Word Calling Page 5-12 Pause (During Abbreviated Dialing) Priority Calling Placing a priority call Changing a regular call into a priority call (when you hear a call waiting ringback tone) Program Abbreviated Dialing Programming or re-programming a single Abbreviated Dialing button on a Line/Feature button 5-14 Programming or re-programming a single Abbreviated Dialing button on a softkey Release 5-16 Ringer Off Turning the ringer off Turning the ringer back on Self-Administration Administering any of the above features on your telephone's available buttons 5-18 Send All Calls 5-20 Stored Number (View) Viewing either the last number dialed or a number stored on an AD button Timer Viewing elapsed time (hours, minutes, seconds) Whisper Page (Activate) Whisper Page Answer Whisper Page Off Retrieving Voice Message s Message Retrieval Page IP Telephone Management Features Interpreting Ringer Tones 7-2 Personalizing Your Telephone's Ringing Pattern Selecting a personalized ringing pattern Interpreting Indicator Lights Testing Your Phone Using a Headset or Specialized Handset IP Telephone-Compatible Headsets 8-2 Operating a Headset IP Telephone-Compatible Specialized Handsets Troubleshooting Basic Troubleshooting 9-2 Page 9-4 Resetting and Power Cycling the IP Telephone Resetting your phone !