9-2 Issue 1 July 2001
Characters do not appear on
the Display screen See "Phone does not activate after
connecting it the first time" above.
Check the power source to be sure your
telephone is receiving power.
Check all lines into the phone to be sure it
is properly connected.
Perform the Test procedure: with the
telephone idle, press and hold the Trnsfr
button; the line/feature indicators should
light and the display should show all
shaded blocks. Release the Trnsfr button
to end the test.
If the above suggested solutions do not
resolve the problem, reset or power cycle
the phone.
Display shows an
error/informational message Most messages involve server/ph one
interaction. If you cannot resolve the
problem based on the message received,
contact your Telephone System
Administrator for resolution.
No dial tone Make sure both the handset and line cords
into the phone are securely connected.
Note that there may be a slight operational
delay if you unplug and reconnect the
phone.
If you have a 4612 or 4624 IP Telephone,
check to be sure the phone is powered
(press Menu, then Exit); if nothing
appears on the display, check your power
source.
If you have a 4612 or 4624 IP Telephone,
check to be sure your phone is
communicating with the switch; press
Menu, then any of the softkey features
(e.g., Timer). If the selected feature
activates, the switch/IP phone connection
is working.
Reset or power cycle the phone.
See your Telephone System Administrator
if the above steps do not produce the
desired result.