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| AXIS 213 - Troubleshooting 47 | |
Symptoms, Possible Causes and Remedial Actions | |||
Problems setting the IP address |
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| Using ARP Ping | The IP address must be set within two minutes after the power has been applied to the | |
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| AXIS 213, restart the server and try again. Also, make sure the ping length is set to 408. |
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| The AXIS 213 is located on a | If the IP address intended for the AXIS 213 and the IP address of your computer are |
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| different subnet | located on different subnets, you will not be able to set the IP address. Contact your net- |
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| work administrator for an IP address on the same subnet as the computer you are per- |
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| forming the installation from. |
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| The IP address is being used by | Disconnect the power from the AXIS 213. |
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| another device | Run the Ping command (in a Command/DOS window, type ping and the IP address of the |
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| unit). |
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| If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that |
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| the IP address may already be in use by another device on your network. You must obtain |
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| a new IP address and reinstall the unit. |
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| If you receive: Request timed out - this means that the IP address is available for use |
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| with your AXIS 213. In this case, check all cabling and reinstall the unit. |
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The | AXIS 213 cannot be accessed | from a Web browser |
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| The IP address has been | 1) Move the AXIS 213 to an isolated network or to one with no DHCP or BOOTP server. Set | |
| changed by DHCP | the IP address again, using the ARP Ping command. |
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| 2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to |
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| the main network. The unit now has a fixed IP address that will not change. |
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| 3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the |
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| required service and then configure IP address change notification from the network set- |
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| tings. Return the unit to the main network. The unit will now have a dynamic IP address, |
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| but will notify you if the address changes. |
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| Other networking problems | Test the network cable by connecting it to another network device, then Ping that device |
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| from your workstation. |
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Cannot send notifications, uploads, | alarms, etc, to a destination outside the local network. | ||
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| Firewall protection | The AXIS 213 can be configured to use a SOCKS server to reach networks on the other | |
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| side of a firewall/proxy server. |
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Your AXIS 213 is accessible locally, but not externally |
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| Firewall protection | Check the Internet firewall with your system administrator. | |
| Default routers required | Check if you need to configure the default router settings. |
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| The Internet site is too heavily | Use a script running on your web server to relay images from the AXIS 213 to the Internet. |
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| loaded |
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| A firmware upgrade has been | A rescue firmware is running in the product. First, set the IP address using AXIS IP utility | |
| interrupted or the firmware | or ARP and Ping, |
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| has in some other way been | Then, from a Web browser, access the unit and download the latest firmware to the prod- |
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| damaged |
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| uct, see Updating the Firmware, on page 45. |
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No | images are displayed in the Web interface |
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| Problem with AMC | To enable the updating of images in Microsoft Internet Explorer, set your Web browser to | |
| (Internet Explorer only) | allow ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is |
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| installed on your workstation. |
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