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Support

If you contact the Axis support desk, please help us help you resolve your problems expediently by providing a server report, log file and a brief description of the problem.

Server Report - go to Setup System Options Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

Log file - go to Setup System Options Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Axis Communications 213 PTZ user manual Support