48 AXIS 213 - Troubleshooting
For additional assistance, please contact your reseller or check the product’s
support pages on the Axis Website at http://www.axis.com/techsup
Installation of additional
ActiveX component restricted
or prohibited
Configure yourAXIS 213 to use a Java applet for updating the images under
Live View Config | Layout | Default Viewer for Internet Explorer. See help files for more
information.
Video Image Problems
Image too dark or too light. See the help files on Video & Image Settings.
Black borders around the video
image Adjust the X and/or Y offset, under Video & Image | Advanced. See the online help files
for information.
Problems uploading own files There is only limited space available for the upload of your own files. Try deleting one or
more existing files, to free up space.
Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try low-
ering the frame rate or the upload period.
Slow image update Configuring, e.g. pre-buffers, hi-res images, high frame rate etc will reduce the perfor-
mance of the AXIS 213.
Slow performance Slow performance may be caused by e.g. heavy network traffic, many users with access to
unit, low performing client, use of features such as Event handling., Image rotation.
Bad snapshot images
Display incorrectly configured
on your workstation In Display Properties, configure your display to show at least 65000 colors, i.e. at least
16-bit.
Using only 16 or 256 colors on your display will produce dithering artifacts in the image.
Audio problems
No sound from the audio mod-
ule or from a PC trying to
access a web page containing
audio content
Check that:
• PC sound card, speakers and microphone are correctly connected
• the Mute button is not pressed
• the volume in and volume out settings are correct
• all cabling is connected
No audio signal from PC to the
audio module when passing a
proxy server
The Post Content Length set in the proxy server is too low. Set the value of the Post Con-
tent Length in your proxy server to 1MB or more. You may need to contact your system
administrator to do this.
No full-duplex function Incorrect configuration. Check the setting in the camera’s Setup pages.
Sound card does not support full-duplex. For information on how to check if your sound
card supports full-duplex, please visit www.axis.com and see the support section for Axis
camera products.
Poor performance Too many users/clients connected. Try limiting the number of clients allowed to connect.
Low bandwidth. Reduce the Speed setting on the Audio settings page. Setting lower speed
will reduce any break-up in the sound, but will also increase the transmission delay. If
running in Full-Duplex mode, try switching to Half-Duplex mode.
Whining or screeching sound
from speakers (feedback) Poor positioning of speakers and/or microphone. Relocate the speakers or microphone so
that they do not point towards each other, and/or lower the volume.
The audio module works
locally, but not externally Check the Internet firewall with your system administrator.
Check if you need to configure the default router settings.