Troubleshooting
Remote Console
Problem:
The Remote console login page will not display on my browser.
Solution:
•Verify that you are using Microsoft Internet Explorer 6.0, 7.0, 8.0
(in Compatibility View), Firefox 3.0.
•Verify that the ActiveX
•A firewall may prevent access to the remote console. Verify that default ports
900, 901, and 902 for both HTTP and HTTPS are open. If you have selected your own ports, verify that the three consecutive ports are open based on the first port number you selected.
Problem:
The mouse does not sync after I align the mouse using the
Solution:
•In the
Settings”. Check that the correct operating system and mouse settings are selected. Refer to page 47.
•Use the
Settings”. Refer to page 53.
Problem:
I can’t switch to a different server using the server list on the
Solution:
•Make sure you disable the security feature in the local OSD. Refer to page 64.
•If you have changed the hot key in the local OSD, make sure to upload a new
•Make sure you have named the server in the
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