Black Box MD1641A, MD1640A manual Making the Call, Shipping and Packaging

SERIES II INTELLIGENT DATA/FAX MODEMS

A.2.2 Making the Call

If you determine that your Series II Modem is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Call Black Box Technical Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•the information requested in Section A.1.

•the nature and duration of the problem.

•when the problem occurs.

•the devices/components involved in the problem.

•any particular application that, when used, appears to create the problem or make it worse.

•the results of any testing you’ve already done.

A.3 Shipping and Packaging

If you need to transport or ship your Series II Modem:

•Package it carefully. We recommend that you use the original container.

•If you are shipping the Modem for repair, make sure you include the phone/line cords and power supply you’re using with it. If you are returning the Modem, make sure you include everything you received with it. Before you ship, contact Black Box to get a Return Authorization (RA) number.

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