Upgrading the Series II Modem’s Firmware | Black Box MD1640A

APPENDIX A: Troubleshooting

A.4 Upgrading the Series II Modem’s Firmware

The Series II Modem has a Flash PROM which contains firmware code for the hardware and DSP code for the digital signal processor chips. At various times, we may add enhancements and/or fixes to the firmware. The flash technology used in the Series II Modem lets you load these upgrades into the PROM or DSP chips through the modem's serial port. If a Black Box Tech Support technician tells you that you need to upgrade your firmware, do so, taking these steps:

1.Follow the technician’s instructions for downloading FLASHPRO.ZIP and a new .HEX file from Black Box.

2.Unzip the FLASHPRO.ZIP file. Place this unzipped file and the

.HEX file in the same directory.

3.Run FlashPro by typing FLASHPRO, a space, -M and hitting ENTER at the DOS prompt.

4.Highlight the "Configure" option in the MAIN MENU and hit ENTER. Highlight "Active Port" and select the COM port to which you have your modem attached. Highlight "Baud Rate" and select the rate you want to program at. Hit ESC when finished.

5.Highlight the "Select File to Program" option in the MAIN MENU. Highlight the .HEX file. Hit ESC when finished.

6.Highlight "Program Firmware" option in the MAIN MENU. When you are prompted to confirm the file to program, press "Y".

7.If you need more assistance programming FLASHPRO, then contact our tech support department again.

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Black Box MD1640A, MD1641A manual Upgrading the Series II Modem’s Firmware

Contents

Series II Modem Series II Modem 336+ Series II Modems Series II Intelligent DATA/FAX Modems Contents Command Mode Manual Dial and Automatic Answer Callback Security and Remote Configuration Modem TestingRegisters DIP-Switch Settings Appendix a TroubleshootingOther Appendixes Introduction How To Use This Manual Introduction and Description AT Command Mode Operation Installation and ConnectionSoftware Configuration Manual Dial and Automatic Answer Callback and Remote Configuration Testing Your ModemDIP-Switches What is in Your Modem Package? Modem Features Fax Features Technical Specifications Command Buffer Mode of OperationIntelligent Features Modulation Lease Line Restoral Fax CarrierFrequencies Carrier Frequencies Indicators ConnectorsDiagnostics Operating Temperature Power Modem LED Indicators Introduction and Description Controls on PC Board Installation and Connection Safety Warnings Installation Series II Modem 336 MD1641A Connections Series II Intelligent DATA/FAX Modems Is Your Series II Modem Ready for Use? Operating Your Series II Modem Answer/Originate Voice/Data Toggle Switch Simple Operations Introduction Serial Port Limitations Software Configuration How Can You Identify Your Uart Type? 16550 Uart and Windows COMnFIFO=1 Configuring Your Software Configuring Software for Your Modem AT &F X4 S0=0 M Changing Default ParametersPC Initialization Strings AT &F X4 S0= 2 M AT &F X4 M Other ParametersMacintosh Initialization AT &F X4 &E5 &E13 &D0 M Software Configuration Configuring Software for Your ComputerConfiguring Software for the Remote System AT &F9 &W0 CR File Transfer Protocols When to Disable Data CompressionTerminal Emulation User Guide for Series II Modems Disabling Error Correction AT &F S0=0 X4 &E14 MAT &F S0=0 X4 &E0 M Manual Dial and Automatic Answer Dialing/On-Line/Answering Series II Intelligent DATA/FAX Modems Manual Dial Backup Call Termination 336+ Only Dial Backup and Leased Line Restoral 336+ OnlyAutomatic Leased Line Restoral Operation 336+ Only Series II Intelligent DATA/FAX Modems Dial-Up Operation 336+ Only Manual Call Origination Automatic Answering Manual Answering Handshaking Details Call Termination Abort Timer Command Mode AT Command Editing Command Mode Functional Modes Summary of AT Commands Functional Modes Memorize Phone Numbers #L2 #L0#L1 #L3 $BA1 E14E15 +++ATCR Sr= Result CodesSr? #RCBNxx Q0 Series II Result Codes Q1 Standard AT Result Codes Dialing Commands Dialing Action Commands Dial Command DContinuous Redial a or Dialing a Stored Number N DTR Dialing $D Dial Modifier Commands Voice/Data Dialing $VDPulse or Tone Dial P or T Set Pulse Dial Ratios &P Automatic Pauses in DialingLong Space Disconnect Y Return to Command Mode after Dial Command Execution Reverse the Mode of Operation RWait for New Dial-Tone W Quiet Answer @ Flash On HookCalling Card Detect Tones $ ATDT101099907247465500$0123 4567 8910 Number Linking NN Phone Number Memory CommandsStoring Phone Numbers D...N ATX4&E1&E5&E13&E15DT17247465500N3 Listing Numbers Stored in Memory L Configuration and Default Storage Commands Loading Factory Defaults &F Modem Reset Z 32terbo Enable/Disable #V 336 OnlyUnix Uucp Spoofing $SP Async/Sync Mode Switching &M Synchronous Transmit Clock Select &X Result Codes Enable/Disable and No Response Answer Q Command Response Result Code CommandsEcho Command Mode Characters E Chap 5 Command Modeter Result Codes Verbose/Terse Result Codes Basic and Extended and Call Progress Selection Command Mode Guard Tones &G Phone Line Conditioning CommandsEnable/Disable Trelis Coded Modulation #T Phone Line Monitoring Speaker M Fallback Modes When On-Line #F Enable/Disable Lowspeed Fast Connect $FC 336+ OnlyCleardown at Disconnect &CD 7 RS232C Interface Control Commands Auto Speed Detect #ACarrier Detect Control &C Data Terminal Ready Control &D Clear to Send Control &R CTS/RTS Interaction Control &RF Error Correction CommandsData Set Ready Control &S DSR/CD Interaction Control &SF Normal Mode &E0 Auto-Reliable Mode &E1 Originate Mode Reliable Mode &E2Mode Select #L Answer Mode Enable/Disable Auto Reliable Fallback Character $F Auto-Reliable Buffering $A Retransmit Count $R Flow Control Commands Error Correction/300bps $E Hardware Flow Control &E4 Modem Terminal Xon/Xoff Flow Control &E5 Xon/Xoff Pass-Through &E7 Normal Mode Modem Flow Control On &E11 Send Xon/Xoff Characters #XHewlett-Packard ENQ/ACK Pacing &E9 Terminal/Computer Initiated Pacing &E13 Maximum Block Size &BS Asynchronous Word Length Selection $EB 336 Only Parity Selection #P #X0 = #X1 = Speed Conversion Commands Enq/Ack Pacing CommandsNormal Mode Modem Flow Control Commands Speed Conversion $BA Modem Baud Rate $MB Serial Port Baud Rate $SB Immediate Action Commands Help Screens $H Inquiry for Product Code Windows 95 Autodetect Inquiry Listing On-Line Diagnostics L8 Listing Current Operating Parameters L5 L7Listing S-Register Values L6 On-line diagnostics information On or Off Hook H Break Atcr Line Probe Commands Force Answer Mode aExiting Command Mode, Going Back On-Line O DP1 Format of Line Probe Graph or Table Commands DF0Immediate Action Line Probe Commands DF1 Number of Rings Until Modem Answers Rings Which Have Occurred Escape Code Character Return CharacterLine Feed Character Wait Time for Dial Tone Time for Carrier Abort TimerBackspace Character Pause Time for Comma S10 Carrier Loss Disconnect Delay Time Carrier Detect Response Time S13 Remote Configuration Escape Character S15 Callback Time DelayS11 Tone Dialing Tone Spacing and Duration S16 Callback Attempts S17 Changing Break TimeS18 Automatic Leased Line Restoral 336+ Only S19 Dial-Back Timer 336+ Only S24 PBX/CBX Disconnect Drop Time for DSR/CTS/CDS25 DTR Dropout Time S26 Failed Password Attempts S29 Local Inactivity Timer S30 Inactivity Timer S32 Time Elapse for Escape Sequence S36 Time Between DTR Inactive and Modem Off-Hook S37 Time Between DTR Active and Modem On-HookS48 Program V.34bis Connect Speeds Reading and Assigning S-Register Values Examples of Assigning Values AT Command and S-Register Summary Examples of Reading ValuesATS0=30S3?, and ATS7=55S7? Callback Security Remote Configuration Callback Feature Description Callback Security and Remote Configuration Remote Configuration Description Error To change your Remote Configuration feature status To turn your modems Callback Security feature on and off To set parity of the password/message prompt AT#CBN0xxxxxxxxxxCR AT#IxxxxxxxxxxCR xxxxxxxxxx from TableAT#DB2CRÊorÊAT#DB1CR AT#CBN1xxxxxxxxxxCR AT#SyyyyyyyyyyCR yyyyyyyyyy from Table Callback Operational Sequence Procedures Password Remote Configuration Procedures Remote Configuration Operation Procedures StepProcedure Remote Configuration and Callback Security AT Commands Assign Passwords for Callback Phone Numbers #CBNCallback Security Enable/Disable #DB Erase Callback Password #RCBNxx Change Login Password #IChange Setup Password #S Erase Callback Phone Number #RDNxx Callback Time Delay S15 Remote Configuration/Callback Security S-RegistersRemote Configuration Character S13 Callback Attempts S16 Failed Password Attempts S26 Local Inactivity Timer S29 Modem Testing Modem Testing Local Analog Loopback Test/V.54 Loop Digital Loopback Test/V.54 Loop 2 Local/Manual Digital Loopback Test local/manual 119 Digital Loopback Test/V.54 Loop 2 Remote/Automatic Digital Loopback Test remote/automatic Back-to-Back Test 122 Synchronous Mode Testing Local Analog Loopback Test Synchronous Mode Digital Loopback Test Local/Manual Synchronous Mode Digital Loopback Test Remote/Automatic Synchronous Mode 126 DIP-Switch Settings DIP-Switch Option Settings Series II Modem 336+ MD1640A PC Board 129 Switch #4 AS/400 Mode Synchronous Mode/Leased Line/Dial-Up 130 131 132 133 134 135 Speaker Volume Control Recording Option Configurations Function Position Effect DIP Switches #13-16 AT vs. Series II Result Codes Possible Causes and Solutions None of the LEDs Light When the Modem Is On Modem Does Not Respond to Commands 141 Modem Dials But Cannot Make a Connection 143 Modem Cannot Connect When Answering Modem Disconnects While On-line File Transfer Is Slower Than It Should Be Am Losing Data Am Getting Garbage Characters on the Monitor Contacting Black Box Recording Modem Information Modem Model No Making the Call Shipping and Packaging Upgrading the Series II Modem’s Firmware Appendix B Dial Pulse and Tone-Dial Frequencies Dial PulsesTone Dial Frequencies 697 770 852 941 1209 Digits 1336 1633 Description Appendix C Command SummaryCommand $An CDn BSn$BAn DsNd DFn DPn$Dn #Fn $En$EBn $FCn Command Values Description $Hn #Ln $MBnNdNe #Pn $RnRFn SFn Sr=n$SBn $SPn #Tn $VDn 160 #Xn #CBNyyxxxxxx Callback Security/Remote Configuration Command SummaryCommand Description #DBn + Dxxxxxx???Nxx Password Command Summary 25bis Commands Appendix D DIP-Switch Summary Asynchronous ModeDIP-Switch Condition Effect Synchronous Mode 166 Appendix E S-Register Summary Appendix E S-Register Summary S13 S15 S24 S36 Appendix F Result Code Summary EffectDigit Words 172 Appendix F Result Code Summary Delayed and Forbidden Numbers Appendix G V.25bis Operation Appendix G V.25bis Operation 25bis Operation 25bis DIP-Switches 25bis Set-Up and Initialization 25bis Mode AT Commands 25bis AT Commands 25bis Responses Result Codes Enable/Disable V.25bis Mode $V Command Change Serial Baud Rate CSP Command Dial Phone Number Provided CRN Command Listing Delayed Phone Numbers RLD Command Listing Forbidden Phone Number RLF CommandDisregard or Connect to Incoming Calls DIC or CIC Command DTR Dialing $D Command ITU V.25bis Country Specific Information Italy Austria France Belgium Singapore Appendix H Series II modem cables Appendix H Series II Modem Cables 188 Appendix I RS232C Interface Specifications Appendix I RS232C Interface Specifications Direction to modem Received Data Pin 3, RD BBRequest To Send Pin 4, RTS CA Direction from modem Data Set Ready Pin 6, DSR CC Signal Ground Pin 7, SG ABClear To Send Pin 5, CTS CB Data Carrier Detect Pin 8, CD CF Transmit Clock Pin 15, TC DB Receive Clock Pin 17, RC DDData Terminal Ready Pin 20, TR or DTR CD Ring Indicator Pin 22, RI CE Terminal Busy Out of Service Pin 25, OOSExternal Transmit Clock Pin 24, XTC Appendix J Regulatory Information FCC and IC EMI/RFI Statements Appendix J Regulatory Information FCC Part 68 Regulations for Telephone-Line Interconnection 196 Canadian Limitations Notice 197 Copyright 2000. Black Box Corporation. All rights reserved