User Guide
SWDT643442-643442-1005020121-001
Contents
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Feature availability
Welcome to BlackBerry
Start using your device
Complete the setup wizard
Set up an email address
Find more information
Navigation and typing
BlackBerry basics
About the Menu key and Escape key
Move around the screen
Send an SMS text message
Change your ring tone
Send an email message
Add a contact
Schedule an appointment
Take a picture
Record a video
Visit a web
Turn on the alarm
Pair with a Bluetooth enabled device
Troubleshooting basics
Cannot set up an email address
Cannot make or receive calls
Am not receiving messages
Cannot send SMS text messages
Cannot save media files
Cannot play a media file on a web
Phone shortcuts
Shortcuts
BlackBerry basics shortcuts
Message shortcuts
File and attachment shortcuts
Media shortcuts
Browser shortcuts
Calendar shortcuts
Typing shortcuts
Shortcuts troubleshooting
Search shortcuts
Map shortcuts
Cannot use a shortcut
Phone
Phone basics
Find your phone number
Answer a call
Turn on the speakerphone
Mute a call
Place a call on hold
Dial using numbers or letters
Switch applications during a call
Make a call when your device is locked
About using a headset
Emergency calls
About emergency calls
Make an emergency call
About GPS technology
Volume
Adjust the volume
Change the default volume for calls
Improve sound quality during a call
About your voice mail greeting and voice mail password
Change the voice mail access number
Voice mail
Improve sound quality for all calls
Set up speed dial for a contact
Speed dial
Conference calls
Change the contact assigned to a speed dial key
Make a conference call
Create a phone number link for a conference call
Speak privately with a contact during a conference call
Disconnect a contact from a conference call
Call logs
About call logs
View call logs in the messages application
Add notes to a call log
Change call log notes
Send a call log
Delete call logs
Delete call log notes
Call waiting
Call forwarding
Turn on call waiting
About call forwarding
Delete a call forwarding phone number
Add a call forwarding phone number
Change a call forwarding phone number
Change the call blocking password
Call blocking
About call blocking
Block calls
Fixed dialing
About fixed dialing
Turn on fixed dialing
Add a contact to your fixed dialing list
Smart dialing
Change a contact in your fixed dialing list
Delete a contact from your fixed dialing list
About smart dialing
Set the default country code and area code
TTY support
Set options for dialing extensions
About TTY support
Hearing aid mode
About hearing aid mode
Turn on hearing aid mode
Turn on TTY support
Switch the active phone number
Multiple phone numbers
Phone options
About multiple phone numbers
Turn off the prompt that appears before you delete items
Hide or display your phone number when you make calls
Sort phone numbers or contacts on the Phone screen
Stop ending calls when you insert your device in the holster
Reset a call timer
Phone troubleshooting
My phone number appears as Unknown in the phone application
Cannot make calls using a voice command
Some features are not available on my device
Cannot check my voice mail
Cannot change the number of times that my device rings
Available voice commands
Voice commands
Perform an action using a voice command
Change the options for voice prompts
Change the language for voice commands
Turn off choice lists for voice commands
Voice commands troubleshooting
Improve voice recognition
Composing messages
Messages
Message basics
Sending messages
Add a signature
Delete the disclaimer from an email message
Create a link for a PIN
Send a PIN message
Send an SMS text message
Send an MMS message
Reply to a message
Forward a message
Resend a message
Managing messages
View messages in a specific folder
Group email messages by subject
Delete a message
Delete multiple messages
Email messages
Email message basics
Delete the original text from a reply message
File an email message
Attach a file to an email message
Stop storing messages sent from your device on your computer
Email message filters
Resize a picture before you send it as an attachment
About email message filters
Create an email message filter
Create an email message filter based on a contact or subject
Options for email message filters
Turn on an email message filter
Change an email message filter
Prioritize email message filters
Delete an email message filter
Email message folders
About synchronization of email message folders
Add an email message folder
Rename an email message folder
Email message flags
Move an email message folder
Delete an email message folder
About flags
Email message options
Change a flag
Remove a flag
Check spelling automatically before sending email messages
Stop loading pictures in Html email messages
Request delivery or read confirmation for email messages
View email messages in plain text format
Hide filed email messages
Receive only the first section of long email messages
PIN messages
About PIN messages
Find your PIN
Stop displaying recent contacts in email address fields
SMS text messages
Send a PIN message
Set a high importance level for received PIN messages
SMS text message basics
Options for SMS text messages
Delete the history from an SMS text message
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Set a wireless network type for sending SMS text messages
Request delivery notification for all SMS text messages
Cell broadcasting
About cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
MMS messages
MMS message basics
Rename a cell broadcast channel
About MMS messages
MMS message attachments
Create a slide show in an MMS message
Attach a media file to an MMS message
Attach a contact or appointment to an MMS message
MMS message options
Add an appointment to your calendar from an MMS message
Add a contact to your contact list from an MMS message
Save a media file from an MMS message
Stop receiving MMS messages when roaming
Message list options
View the size of an MMS message before sending it
Block MMS messages
Set how long your device stores messages
Change how a message list displays messages
About multiple message lists
Hide the new or unopened message indicator
Hide sent messages
Block incoming messages
Add a contact to your allowed sender list
MIME-protected message basics
Reset a blocked message counter
MIME-protected messages
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
Add a certificate from a message
Add a certificate from an attachment
Attachment indicators in S/MIME-protected messages
Digital signature indicators for S/MIME protected messages
MIME-protected message status
View the certificate used to sign or encrypt a message
Encryption status indicators
MIME-protected message options
Check the status of a certificate or certificate chain
Change your signing or encryption certificate
About message classifications
Change the default signing and encryption option
Change the default message classification
Change the size of S/MIME indicators in messages
MIME-protected message troubleshooting
IBM Lotus Notes native encrypted messages
About IBM Lotus Notes native encrypted messages
Cannot open an attachment in an encrypted message
Encrypt a message using IBM Lotus Notes native encryption
PGP protected messages
Prerequisites IBM Lotus Notes native encryption
PGP protected message basics
Encrypt a PGP protected message with a pass phrase
Attach a PGP key to a message
Download the PGP key used to sign or encrypt a message
Add a PGP key from a message
Attachment indicators in PGP protected messages
Digital signature indicators for PGP protected messages
PGP protected message status
View the PGP key used to sign or encrypt a message
PGP protected message options
Change your signing and encryption key
Change the size of PGP indicators in messages
PGP protected message troubleshooting
Change the encryption algorithms for PGP protected messages
Message shortcuts
Message troubleshooting
Cannot send messages
Cannot file email messages
Am not receiving SMS text messages
Some messages no longer appear on my device
Message or attachment does not appear or is truncated
Html email messages do not appear correctly
Some email message folders appear dimmed
Cannot attach a file to an MMS message
Email message filters are not working correctly
Cannot turn on cell broadcasting
Feature availability
Files and attachments
File and attachment basics
About files and attachments
Open a file or an attachment
Stop downloading a file or an attachment
Locate a file saved on your device
Locate a file saved on your organizations network
Save a file from your organizations network to your device
Set font options for a file or an attachment
Send a file as an attachment
Open a link in a file or an attachment
Managing files and attachments
View tracked changes in a document
View the table of contents in a document
Documents
Spreadsheets
Media files
Presentations
VCard contact attachments
Zoom in to or out from a slide
Save a slide
About vCard contact attachments
Question mark appears on a slide
Attachment troubleshooting
Skipped content bar appears in a document
Media
Audio and video files
Play a media file
Record a voice note
Fast-forward or rewind a media file
Pause a media file
Play a media file on a web
Repeat songs
Amplify the volume using the audio boost feature
Improve sound quality for media files
Keep backlighting on when you play a video
Display closed captions in videos
Playlists
About playlists
Add a song to a playlist
Add the song that is playing to a playlist
Change the order of songs in a playlist
Delete a song from a playlist
Rename a playlist
Create an automatic playlist
Repeat a playlist
Delete a playlist
Video recorder
Turn on video lighting
Change the location for storing videos
Apply a color effect to videos
Change the video size and format
Camera
Change the size of pictures that you take
Set picture quality
Change the location for storing pictures
Change the autofocus setting
Pictures
Apply a color effect to pictures
View a picture
Pan a picture
Zoom in to or out from a picture
Rotate a picture
Save a picture from an MMS message or a web
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures in list view
Sort pictures
Rename a picture or picture folder
Managing media files
Rename an audio or video file
Move a media file
Delete a media file or folder
Search for a media file
View properties for a media file
Memory and media cards
About media cards
Format the device memory or a media card
View the amount of memory used by media files
Turn off media card support
Turn off mass storage mode or MTP
Turn off the prompt for mass storage mode
Turn on encryption
About compression
About file encryption
Transferring and downloading media files
About transferring and synchronizing media files
Save a media file from a web
Receive a media file using Bluetooth technology
Stop downloading an attachment
Send a media file
Download a ring tone
Download a picture
My device does not recognize my media card
Media troubleshooting
Cannot open media files
Some pictures that I take are blurry
My device is not using the correct ring tone or wallpaper
Flash dims or turns off
Browsing web pages
Browser
Browser basics
Move back or forward a web
Refresh a web
Save a web page to a message list
Stop loading a web
Viewing, copying, and forwarding addresses
Viewing pictures and playing media files
Browser bookmarks
About bookmarks for web pages
Add a bookmark for a web
Change a bookmark for a web
Delete a bookmark for a web
Add a bookmark folder for web pages
File a bookmark for a web
Rename a bookmark folder for web pages
View web feed content
Web feeds
Delete a bookmark folder for web pages
About web feeds
Listen to web feed content
Mark a web feed title as opened or unopened
Change a web feed
File a web feed
Change the default browser view
Browser options
Change the home page or start
Change JavaScript options
Set the character encoding for all web pages
Change display options for web pages
Change font options for web pages
Clear the browser history
About browser configurations
Clear a browser cache
Change the Gears permissions for a web site
Set the default browser configuration
About Gears
Browser security
About TLS
About Wtls
Manage browser security
Add a trusted content server
Wtls options
Browser push
About browser push
Turn off browser push
Browser push options
Browser shortcuts
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
No browser is available on my device
Cannot play a song or video on a web
Date, time, and alarm
Set the date and time manually
Turn on bedside clock mode
Set options for bedside clock mode
Change the clock face
Display a second time zone
Turn on the alarm
Silence the alarm
Change alarm notification options
Use the stopwatch
Set the timer
Change timer notification options
Date, time, and alarm troubleshooting
Time on my device is incorrect
User Guide
Contact basics
Personal organizer
Contacts
Add a pause or a wait to a phone number
View a contact
Change a contact
Delete a contact
Customizing contacts
About custom ring tones
Assign a ring tone to a contact
Add a caller ID picture for a contact
Mailing lists
Delete the caller ID picture for a contact
About mailing lists
Create a mailing list
Multiple contact lists
Contact list options
Sort contacts or tasks
Change the display options for contacts
Turn off the prompt that appears before you delete items
Calendar basics
Contact troubleshooting
Calendar
Recurrence fields
Schedule an appointment quickly in Day view
Schedule a meeting
Schedule an alarm
Open an appointment, meeting, or alarm
Delete an appointment, meeting, or alarm
Switch days in Day view
Meetings
Respond to a meeting invitation
View your calendar when responding to a meeting
Check availability of meeting participants
Change the list of participants for a meeting
Forward a meeting invitation
Conference call meetings
Save your conference call information
Create a conference call meeting from your computer
Enter a conference call meeting
Change the default calendar view
Change the default reminder time for calendar entries
Calendar options
Change the start and end time for days
Hide free time in Agenda view
View tasks in a calendar
Change the first day of the week
Change how long your device stores calendar entries
View the number of calendar entries stored in a calendar
Multiple calendars
Calendar troubleshooting
Cannot set some fields when scheduling appointments
Calendar shortcuts
Cannot schedule appointments that span multiple days
Tasks
Task basics
Create a task
Change a task
Change the status of a task
Hide completed tasks
Send a task or memo
Delete a task
Task list options
Memos
Memo basics
View the number of tasks or memos stored on your device
Create a memo
Memo list options
Delete a memo
Categories
Calculator
Delete a category
Use the calculator
Convert a measurement
Switch sound profiles
Ring tones, sounds, and alerts
Ring tones, sounds, and alerts basics
About ring tones, sounds, and alerts
Change a sound profile
Silence your device
Create a custom sound profile
Delete a sound profile
Assign ring tones and alerts to a contact
Turn on event sounds
Turn off Bluetooth connection notification
Turn on LED notification for wireless coverage
LED notification
LED notification
Ring tones, sounds and alerts troubleshooting
My device is ringing or vibrating more times than expected
Typing
Typing basics
Switch typing input methods when you are typing
Typing input methods
Change options for typing input methods
Predictive input method
Set the default currency symbol
Typing options
Arabic and Russian typing input methods
Set the cursor speed
Spelling checker
Turn on key tones
Use shortcut keys on the Home screen
Check spelling
Correct spelling while you type
Correct spelling quickly while you type
Check spelling automatically before sending email messages
Change options for checking spelling
Custom dictionary
Change a word in the custom dictionary
Delete a word from the custom dictionary
About the custom dictionary
Add a word to the custom dictionary
AutoText
Stop adding items to the custom dictionary automatically
About AutoText
Create an AutoText entry
Turn off AutoText for SMS text messages
Change an AutoText entry
Delete an AutoText entry
Undo an AutoText change
Typing troubleshooting
Cannot check spelling
Language
Change the shortcut for switching typing input languages
Change the voice dialing language
Turn off the shortcut for switching typing input languages
Language troubleshooting
Change the display options for contacts
Some characters do not appear correctly on my device
Display options
Display and keyboard
Backlighting
Download a Home screen background
Set owner information
Change the display font
Use reverse contrast for the screen display
About organizing applications
Add an application folder
Change an application folder
Move an application icon
Keyboard options
Delete an application folder
Set the number of icons that appear on the Home screen
Turn off trackpad sounds
Themes
Display troubleshooting
Search
Messages, attachments, and web pages
Search for messages
Search criteria
Manage message search results
Search for messages by contact or subject
Search for text in a message, in a file, or on a web
View a list of saved searches
Change a saved search
Delete a saved search
Organizer data
Search for organizer data
Search for contacts in your organizations address book
Manage contact lookup results
Search shortcuts
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Synchronization
About synchronization
Synchronize organizer data over the wireless network
About synchronization conflicts
Prerequisites Restoring data over the wireless network
Manage email reconciliation conflicts
Manage data synchronization conflicts
About backing up and restoring device data
User Guide
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
User Guide
Bluetooth technology
Bluetooth technology basics
About Bluetooth technology
Turn on Bluetooth technology
Share contacts with a paired Bluetooth enabled car kit
Connect to a paired Bluetooth enabled device
Switch to a paired Bluetooth enabled device during a call
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Bluetooth technology options
Bluetooth profiles
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Restrict outgoing calls
Turn off the prompt that appears when connecting or pairing
Turn off a Bluetooth profile
My list of paired Bluetooth enabled devices does not appear
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
Cannot pair with a Bluetooth enabled device
Cannot share contacts with a paired Bluetooth enabled device
GPS technology
About GPS technology
Get your GPS location
Turn off location aiding
Cannot use GPS technology
GPS technology troubleshooting
Prevent others from tracking your location
Maps
Map basics
View an address on a map using a link
View a list of points of interest near a location
View points of interest on a map
Track your movement
Navigation
Set a home or work address
Show or hide a layer on a map
Zoom in to a direction on a route
Maps bookmarks
Pan a map
Add a bookmark for a location or route
Change a bookmark for a location or route
Map options
Add a bookmark folder for locations or routes
File a bookmark for a location or route
Set the GPS receiver that you use to track your movement
Keep backlighting on when you track your movement
View status information at the top of a map
View north at the top of a map
Hide the tracking information at the bottom of a map
Diagonal lines appear on a map
Maps troubleshooting
View a geotagged picture on a map
228
Respond to an invitation
Turn on invitation passwords
BlackBerry Messenger
Groups
Conversations
Add an emoticon
Send a file to a contact
Send a voice note to a contact
Send a vCard contact attachment
Start a conference
View conference participants
Copy a conversation
Clear a conversation
Availability
Receive notification when a contact becomes available
Show when you are on the phone
Show when you are listening to an audio file
Keep an application running and return to the Home screen
Applications
About multitasking
Add an application
Close an application so that it is not running
About adding applications
View the size of an application database
View properties for an application
Delete a third-party application
Check for application updates
Application troubleshooting
BlackBerry Device Software
About updating the BlackBerry Device Software
User Guide
Update the BlackBerry Device Software from a web site
BlackBerry Device Software troubleshooting
User Guide
Wireless network coverage
Turn on the connection to the wireless network
Turn off the connection to the wireless network
Turn on or turn off data service or set roaming options
LED notification for network connections
Wireless networks that your device connects to
Change the connection speed for the wireless network
Turn on LED notification for wireless coverage
Verify the status of network connections and services
Switch wireless networks manually
About wireless coverage indicators
Roaming
About roaming and international roaming
Preferred wireless network list
About the preferred wireless network list
Cannot connect to a wireless network
Wireless network coverage troubleshooting
Change the order of preferred wireless networks
Cannot synchronize a certificate
Connect to a Wi-Fi network
Wi-Fi technology
About connecting to a Wi-Fi network
Connect to a Wi-Fi network using the PIN method
About Wi-Fi profiles
Change the order of Wi-Fi profiles
Delete a Wi-Fi profile
Prevent your device from connecting to a Wi-Fi network
Connection options for Wi-Fi profiles
Advanced Wi-Fi connection settings
Change a Wi-Fi profile
Security options for Wi-Fi profiles
Wi-Fi profile IP and DNS options
Set your device to connect to a specific Wi-Fi network
UMA connection settings
Install a root certificate on your computer
About connecting to a Wi-Fi network for UMA
Change your preferred network type
Wi-Fi technology troubleshooting
Cannot connect to a Wi-Fi network
Power, battery, and memory
Best practice Conserving memory on your device
Format the device memory or a media card
View the amount of available memory
Application memory on my device is low
SIM card
About the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your contact list
Store SMS text messages on your SIM card
Change a SIM card contact
Delete a SIM card contact
About SIM card security
Protect your SIM card with a PIN code
Change the SIM card PIN code
Change the display name for a phone number
Security
Security basics
Lock your device when you insert it in the holster
Set a limit for device password attempts
Password keeper
About the password keeper
Add a password to the password keeper
Generate a random password
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Encryption
270
Generate an encryption key
Set encryption strength
About encryption keys
Turn on memory cleaning
Memory cleaning
About memory cleaning
Certificates
Certificate basics
About certificate authority profiles
Download a certificate from a certificate authority
Import a certificate or PGP key from the device memory
Import a certificate or PGP key from a media card
View properties for a certificate
Certificate properties
Delete a certificate
View one type of certificate in the certificate list
Send a certificate
Certificate status
View the certificate chain for a certificate
Change the trust status of a certificate
Revoke a certificate
Certificate options
Certificate revocation reasons
Change the display name for a certificate
Add an email address to a certificate
User Guide
PGP keys
Certificate shortcuts
PGP key basics
Download a PGP key from an Ldap certificate server
Download an updated PGP key from an Ldap certificate server
Download a personal PGP key from the PGP Universal Server
Send a PGP key
View properties for a PGP key
PGP key properties
PGP key status indicators
PGP key status
Delete a PGP key
Clear the PGP data cache
Check the revocation status of a PGP key
Change the trust status of a PGP key
Revoke a PGP key
PGP key revocation reasons
PGP key options
Change the display name for a PGP key
PGP key troubleshooting
Certificate servers
PGP key shortcuts
Add a certificate server
Connection options for Ocsp and CRL servers
Change connection information for a certificate server
Connection options for Ldap and Dsml certificate servers
Key stores
Send connection information for a certificate server
Delete a certificate server
About the key store
Change when your device deletes the key store password
Change the key store password
Synchronize the key store password with the device password
Turn off automatic backup and restore of key store data
Change the refresh rate for certificate revocation lists
Smart cards
About using a smart card with your device
About two-factor authentication
Turn on two-factor authentication
Import a certificate from a smart card
About smart password entry
Turn off smart password entry
Switch smart password filters
Prerequisites Using authentication certificates
Use a certificate to authenticate your smart card
Software tokens
Turn off notification for smart card connections
About software tokens
Change the PIN for a software token on your device
VPN settings
Change the user name and password for a VPN profile
About VPN profiles
Prerequisites Logging in to a VPN
About security self-tests
Verify security software
Third-party application control
Change the software token for a VPN profile
Reset connection permissions for third-party applications
Turn on safe mode
Connection permissions for third-party applications
Set permissions for a third-party application
Turn off a prompt for a third-party application connection
Interaction permissions for third-party applications
Security troubleshooting
Cannot unlock my device using my smart card
Data permissions for third-party applications
Cannot download a certificate
User Guide
Service books and diagnostic reports
Service books
About service books
Accept a service book
Diagnostic reports
Cannot run or submit a diagnostic report
Wi-Fi diagnostic reports
Set a default recipient for diagnostic reports
About Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
Include advanced data in Wi-Fi diagnostic reports
Set a default recipient for Wi-Fi diagnostic reports
Click Save 308
Use reverse contrast for the screen display
Accessibility options
Change the display font
Use grayscale for the screen display
Set the number of icons that appear on the Home screen
Turn on event sounds
Assign ring tones and alerts to a contact
TTY support
Make a call using a voice command
Voice dialing
Predict words as you type
Type text using the predictive input method
Predictive input method
BrickBreaker capsules
BrickBreaker
About BrickBreaker
Adjust the volume
BrickBreaker scoring
Play BrickBreaker
Set the paddle speed
Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
Word Mole game
Word Mole game basics
About the Word Mole game
Form a word
Turn on tutorial mode
Single-player games
Save a game
Resume a game
Multiplayer games
Check the Leaderboard on the Word Mole game web site
Invite a player
Accept an invitation
Word Mole game troubleshooting
Some words that I submit are not recognized
Glossary
ADN
EAP-FAST
MMS
SHA
WML
Legal notice
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User Guide